Fitwinkel Reviews 

6,853
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I received a cross trainer 18 months ago as a gift from my wife.. I used it regularly and one part of it was defective and effectively broke. On reproting the problem to Fitwinkle they honoured th... See more

Rated 5 out of 5 stars

Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another,... See more

Rated 5 out of 5 stars

It’s been over a week and I still haven’t received my order of an online cadeaubon. Update: The shop reached out to me and provided a solution. Despite the delay caused by a technical error, I am... See more

Rated 1 out of 5 stars

I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Martial Arts Supply Store
  3. Physiotherapy Equipment Supplier
  4. Sportswear Store
  5. Vitamin and Supplements Store

Written by the company

Sinds 2000 is Fitwinkel gespecialiseerd in het verkopen van fitnessapparatuur zoals crosstrainers, hometrainers, loopbanden, roeitrainers, spinningfietsen en krachtstations. Naast cardio en krachtapparatuur heeft Fitwinkel een breed assortiment aan klein fitnessmateriaal zoals dumbells, kettlebells, opdruksteunen, fitnessballen, yoga artikelen en meer. Fitwinkel is erkend merkdealer van grote merken zoals: Kettler, Concept2, Flow Fitness, Life Fitness, Flow Fitness, Finnlo, VirtuFit en Tunturi. Met een magazijn van ruim 8.000 m2 leveren wij 10.000 artikelen binnen 24 uur door heel Nederland en België. De klant staat centraal bij Fitwinkel. Wij staan iedere werkdag tot 22:00 per telefoon, LiveChat en Whatsapp voor u klaar en zijn op zaterdagen tot 17:00 beschikbaar. Met onze eigen team aan servicemonteurs monteren wij jouw fitnessapparaat aan huis en zijn wij in het geval van storingen snel ter plekke.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(6,853)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am very disappointed with this shop

I am very disappointed with this shop, they sold me a defect machine,after 3 days of use i ear a strange noise coming inside the machine.The mechanic already came to my house 3 times and still not fixed.I told them i want my money back or a new machine I didn't spent 600 euros to buy a defect machine, and they pretend that they don't know what I'm talking about. I will now speak with a lawyer to find out my rights. Be careful with what you buy in this store, customer service are very bad, it's been already 3 months and they did not solved my problem.

27 March 2023
Unprompted review
Fitwinkel logo

Reply from Fitwinkel

Dear Jorge,

Thanks for writing a review and your feedback.

I'm sorry to hear that you are disappointed with us and that your problem is not solved. We will contact you today to see if we can try to solve the issue!

If you have any questions in advance you can always contact us.

Customerservice Fitwinkel

Rated 5 out of 5 stars

Some Everything is ok now.time last year

Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another, at no charge. I am very grateful for their excellent service (and product).

31 August 2022
Unprompted review
Rated 1 out of 5 stars

broken after one week

I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it myself. It is a part of the mechanism, nothing which was part of the assembly before. Quite surprising behaviour.

4 December 2022
Unprompted review
Fitwinkel logo

Reply from Fitwinkel

Dear AB,

Thank you for writing a review. Annoying to hear that you are not satisfied with the way things are going. I would like to get in touch with you to resolve this issue. Would you please send an email to: info@fitwinkel.nl

I look forward to receiving your email to resolve your issue.

Kind regards,

Fitwinkel customer service

Rated 5 out of 5 stars

Great service!

Fast delivery, great support service. Products as shown on the website.The team staff was really friendly and professional. My change and refund request was handled quickly.

23 November 2022
Rated 1 out of 5 stars

Never replied to multiple emails

Never replied to multiple emails, in English or Dutch.

Treadmill was chosen as it came with Free Installation. Day of the event I had to carry with the very nice delivery person (not related to firwinkel) and then build the machine. 90 euro value and no solution or even acknowledgement or warning of the problem.

If you read the reviews, the customer service seems a nonsense.

12 October 2022
Fitwinkel logo

Reply from Fitwinkel

Dear Michael,

Thank you for writing a review. Sorry to hear that you had a bad experience with our customer service. Can you contact us to look together at a suitable solution for this problem. You can always email to info@fitwinkel.nl

Sincerely,

Customerservice Fitwinkel

Rated 3 out of 5 stars

Terrible partner delivery company

ordered with them because of the next day delivery they offer. All of the items except one came the following day. The delivery company they used for the last item kept saying they tried to deliver, even when I was home the whole day, i kept having to call to arrange a new delivery day. in total spent 5 days not leaving the house waiting for the delivery and it still didnt come. They also had my phone number to call but they never called. Had to cancel this last item with them and re-order with another company. Complete waste of my time, very frustrating. They should be careful who they use for their deliveries!

12 October 2022
Fitwinkel logo

Reply from Fitwinkel

Dear Laura,

Thank you for writing a review. We are sorry to hear that part of your order has not been delivered. We will contact you to look at an suitable solution for this problem. You can also always email to info@fitwinkel.nl

Sincerely,

Customerservice Fitwinkel

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