Absolutely trash . Ordered a 300lb weight set . Delivery was late . Ordered a 7ft barbel and a pair of weights going from 45, 35, 35, 10, 5 and 2.5. I got six boxes of 10, 5 and 2.5 . Waste of money ,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello. I do Not remember signing up for any of your Company's services..... furthermore, I see that money is being taken out of my Canadian Account vs paying U.S. Rates???? I would ask these paym... See more
Company replied
Dedicated people work here, like my assistant Imani. They provide maximum help in case of any problem that arises, their ability to solve is limitless. Zsuzsanna Rózsa
They helped cancel my subscription that I wrongly signed up for without any hassle and it was very responsive and cancelled it before any deductions were made I received a call from Eugene which chec... See more
2.8
Average
126 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
guided by Zoe and very prompt
22 July 2024
Unprompted review
I do not remember signing up for any…
I do not remember signing up for any membership and I saw money being deducted in my account. I had a bad experience with them.
I wish to reimbursed with immediate effect after seeks no advice from the fraud squad
Natasha horseman
8 July 2024
Unprompted review
Reply from fitvid.pro
Dear Natasha,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate you account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@fitvid.pro for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Great customer service they take…
Great customer service they take members very seriously
2 May 2024
Unprompted review
Fast response
29 June 2024
Unprompted review
The person who helped me gave me the…
The person who helped me gave me the best service. Company is doing well because they see their mistakes and fix them. Thank you for understanding my problem and attending it.
21 June 2024
Unprompted review
Fitvidpro customer service was great
Fitvidpro customer service was great! They definitely reach out to you about discrepancies in your account.
27 February 2024
Unprompted review
Issues solved promptly without any hassles.
Eugene was extremely helpful regarding solving my problem and I'm glad to say the issue has been resolved between me and Fitvid Pro and I'm extremely pleased with the outcome.
31 May 2024
Unprompted review
I had a hick up
I had a hick up, But the assistance to sort out my problem was swift and fast. Thank you very much guys
16 May 2024
Unprompted review
Follow up review after the call with Eugene
The agent who called was actually nice. Told me his name is Eugene. Made me feel like I was talking to a friend really. Even asked me how I was feeling today like we knew each other 🙂
3 April 2024
Unprompted review
They helped cancel my subscription that…
They helped cancel my subscription that I wrongly signed up for without any hassle and it was very responsive and cancelled it before any deductions were made
I received a call from Eugene which checked up on my cancellation and was very helpful
1 April 2024
Unprompted review
Very helpful
19 March 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.