Fittingly Reviews 528

17/06/2026 UPDATE
1 STAR REVIEW STANDS (IF I COULD DO MINUS I WOULD)
1 year+ later and this is still an absolute nightmare

I am now over a year on from ordering and paying for these wardrobes, and this has turned into one of the most exhausting, stressful and infuriating experiences I have ever had as a customer.
What makes it even worse is that Sharps (owners of Fittingly - I used on their recommendation) are not here doing the original installation — they are here trying to rectify the mess they made in the first place. And somehow, even the attempt to put things right has become another disaster.
I was told this remedial work would take 3 days. It is now day 6, and it is already clear this is going to run into day 8 at the very least. So once again, my home is in chaos, my time is being wasted, and I am left dealing with the fallout of Sharps’ failure to plan, communicate or deliver properly.
In just this latest round of “rectification”:
• delivery took place on Friday 12/06/2026
• the fitter was due on Monday 15/06 but did not arrive until 16/06
• some of the parts turned out to be faulty
• replacement parts that were meant to arrive on 17/06 never showed up
• despite me specifically asking for all boxes to be checked first thing, this was not done
• later in the day it was discovered the mirrored doors had not even been delivered
• on 17/06, the fitter arrived after 1.30pm, despite me being told they would be there at 7.30am
• I was then told more parts should arrive on 19/06
The result? I have now had 4 rooms out of action for a week, my house turned upside down yet again, and still no certainty that this will actually be finished properly.
That is what is so unacceptable about this. This is not a one-off delay or an isolated problem. This is a company that got it wrong, was given the chance to put it right, and has still managed to produce the same chaos all over again — missed dates, faulty parts, missing items, poor communication and zero regard for the customer living in the middle of it.
At this point, this goes far beyond poor fitting. It speaks to a complete failure of planning, quality control, communication and customer care. For a company charging premium prices, this level of incompetence is staggering.
The most draining part is the constant cycle of reassurance followed by disappointment. At every stage there are promises, dates and assurances — and then those promises are broken. Again and again. It is exhausting.
This has been ongoing since June 2025. No customer who has paid thousands of pounds should still be dealing with this level of disruption a year later.
If Sharps directors really do read Trustpilot reviews each evening, then I hope this lands where it should: this is what your customers are actually living through after the sales process ends. Not premium service. Not professional aftercare. Just a long, chaotic, stressful ordeal that never seems to end.

Think carefully before handing over your money

I deeply regret using Fittingly. What should have been two premium fitted wardrobes has turned into months of stress, poor workmanship and broken promises.
I ordered two fitted wardrobes (Design A and Design B) including supply and installation in June 2025, paying around £7,000. Parts were delivered on 1 August 2025. From that point on, almost everything went wrong.
Design B:
• Initially delivered in the wrong colour
• Installation delayed for weeks, leaving the wardrobe in pieces and unusable
• Eventually fitted, but in the wrong design, with poor quality materials and poor fitting
• The finished wardrobe blocks access to two double electrical sockets, making them completely unusable
Design A:
• Drawers were fitted without handles
• The wardrobe again blocks access to two double electrical sockets at the rear making these completely unusable.
Overall finish is below an acceptable standard for fitted furniture at this price point.
Communication throughout has been extremely poor. I repeatedly had to chase for updates. In December 2025, I was told an independent Sharp surveyor would attend to assess the issues and agree next steps. That never happened. No visit, no resolution, no accountability.
Despite formal complaints and months of back-and-forth, I am still left with expensive fitted wardrobes that:
• Do not match what I ordered
• Are badly fitted
• Are impractical and poorly designed
• Do not reflect the premium price paid
At this stage, I genuinely wish I had gone to IKEA — the quality, service and value would almost certainly have been better.
I paid part of the cost by credit card and have now had to begin a Section 75 claim due to Fittingly’s failure to supply goods and services that meet contract standards.
Avoid this company. Poor quality, poor communication, and no meaningful aftercare once they have your money.

Lovely Staff including a lovely customers services lady Rhail and all the fitters were hard working.
Wardrobes also look great
Well priced

I honestly do not understand how this company operates.

We ordered built-in cupboards in September 2025, and to date the issues are still not resolved. From the very beginning it has been problem after problem with absolutely no accountability.

We have experienced:
- Repeated production delays
Incorrect and damaged items being delivered
- Long waits for items to be remade
- Fitters not turning up on at least 3–4 occasions with no notice
- Poor installation quality – drawers that don’t close properly, visible gaps left in the woodwork, and an overall substandard finish
- Damage caused to our home by the fitters, including marks and damage to surrounding walls/woodwork and brand new carpet which we are now left to deal with ourselves
- Communication is appalling. I have emailed multiple teams repeatedly and every time I’m told “someone will resolve this”. No one calls back. No one follows up. No one takes ownership.

This process has dragged on for months, wasted an unbelievable amount of time, and caused significant stress. At this point I have had enough and will now be taking legal action.

I strongly advise anyone considering this company to avoid them completely. I genuinely wish I had paid more and gone with Sharps instead — it would have saved months of hassle, disappointment, and emotional stress

After weeks of messing us about they couldn't fulfil the order, due to a machine breakdown and passed it back to sharps. We thought ok, as sharps said they would honour the price we had paid ( we had paid in full).However when a sharps surveyor came out he said that sharps didn't recieve the full plans and that the brand new fire we had purchased couldn't be installed. AVOID this company nothing but problems throughout, the only thing good was the price.

The quality control is undoubtedly lacking . The product arrived filthy with mounds of sawdust in every single hole that was drilled plus sawdust all over the surfaces.
As we cleaned everything and began to install we realised how many pieces were damaged and many were missing trim on all sides. We now have installed wardrobes that very obviously are unfinished. I was also very disappointed in the quality of the product and realised how good IKEA is.

I wish we had gone to IKEA.

We received excellent service from Mark Thompson! Mark was professional, friendly, knowledgeable and took great care fitting the cabinets and with careful attention to detail. Mark is a first class professional and we would highly recommend him. Thank you Mark!

I have previously reviewed Fittingly for its poor communication and customer service.
We finally got our new storage installed after being let down on the original installation because of the dubious broken machine excuse.
At the time my rating was one star. Thanks to the fitter though they pulled a star back.
The fitter and his son worked hard and did a quality job in fitting the storage units and pointing out some issues along the way with quality. Chipping on one of the doors caused by the banding machine and one of the doors was odd and not shaped how it should have been.
Communication is still an issue with Fittingly.
I sent my comments to them via email and it’s no surprise that Fittingly have failed to respond.
I’m not expecting the issues to be rectified this year but January 2026 would be a good target but seeing as this company doesn’t even acknowledge emails I doubt that will happen.
My advice to people considering Sharps/Fittingly is to consider other companies first. The stress from dealing with Fittingly is not worth it.

Awful company. Awful service. Awful finished product.

*DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY*

Go anywhere else, go to carpentry school, go and wild forage your wood, rub a lamp and see if the genie will grant you some fitted wardrobes.

Statistically you have a much greater chance of a successful completion doing any one of these than you ever will working with this absolute shambles of a company. It took us four months, over 90 emails and calls (no im not joking) just to end up with broken units and in a style we never ordered. The only impressive thing about them is that every person you speak to is somehow less helpful than the last. I have honestly no idea how this company is still running,

Run, don't walk, to literally any other company under the sun.

Oh and take a close look at the positive reviews here and on Google, you'll find they're pre installation, or paid for (without declaration) or by employees. Ridiculous.

After a challenging start where we cancelled our original order with Fittingly, the team at Sharps completely turned things around.

Their colleagues stepped in, persuaded us to re-order, and then project-managed the entire process seamlessly.

The carpenter, Mike, was absolutely amazing, his craftsmanship and attention to detail have resulted in furniture and finishes of exceptional quality.
Amanda deserves special recognition for her outstanding planning, arrangements, and daily calls throughout the installation. Her commitment ensured everything ran smoothly and stress-free.

Thanks to Sharps’ intervention, we have now completed our study and are delighted with the results. After initially giving a one-star review, I am now thrilled to give them five stars and cannot recommend them highly enough.

Tim the fitter from fittingly had done a very good job. He was thorough and professional while building our daughters cupboard. He left with the room tidy and made sure to cover the rest of the furniture in the room to prevent the dust from settling on them.

I used Fittingly once 2 years ago and had a mostly positive experience, so I thought I’d use them again in my new house. The design process went well and the sales team were helpful and punctual. However, the second they had my money, all communication ceased and I’ve had nothing but problems since!

Summary:
- No communication: I’ve had to make 31 phone calls (so far!) to them regarding my order
- No quality control: After 2 attempts, my wardrobes are still wrong and won’t assemble together
- No customer service: Not once has Fittingly apologised, acknowledged the errors/lies or taken ownership to fix my issues.

Full log of events:
- I placed the order on the 29th August and the technical team told me that it would be delivered the last week of September. However, it wasn’t until the 12th November that the delivery was scheduled.
- On the 12th, I heard nothing from the delivery team (I tried calling but they said it was impossible to give me a time slot). When I called them at 5pm asking where my delivery was, I was told it wouldn’t be delivered that day due to “van issues”. It wasn’t until the week later that delivery was made.
- Checking the delivery, I noticed that none of the doors had been delivered. I notified customer services who replied saying they found them in the factory. I received no apology, reason or communication about when the doors would be delivered to me.
- I also noticed that no instructions had been provided, it took 4 phone calls to customer services before someone finally sent me some instructions. However, the new instructions are terrible quality and I was only sent some and had to call a further 2 times to get the missing instructions.
- That weekend, I started assembling what I could of the wardrobes, however I soon noticed that some more panels were missing, and many of the panels that had arrived were the wrong size or had holes in the wrong place.
- I provided a list and photos of all the errors to Fittingly who arranged to send out replacement panels along with the missing doors. The new delivery was scheduled for the 9th Dec. However, once again, I received no communication from the delivery team. When I called them at 4pm on delivery day, I was told delivery couldn’t be made due to “van issues”.
- The doors and replacement panels finally arrived today, but they are all exactly the same as before with the same manufacturing defects!

DO NOT USE THIS COMPANY.

I am currently trying to obtain a full refund from on my order as the whole process with Fittingly has been flawed with countless issues and lack of communication. Full detail below:

1. Misinformed dates for installation and fitting (was told it would be mid-Nov only to then have this booked in mid-December) - clearly trying to close a sale. I am heavily pregnant and now will not have them installed before the baby arrives as I was promised. The sales process is smooth as they clearly want your money, you then get ghosted from the minute they receive your payment.
2. I was told I could have a particular set of handles which it turns out weren't feasible.
3. Lack of communication throughout - chased up myself multiple times to confirm delivery and installation dates (even though already too late). No confirmation of delivery or installation dates received until 24 hours before the delivery and on the morning of the installation via Whatsapp.
4. Ghosted after my emails of complaint.
5. Quality of parts upon delivery very poor - chipboard.
6. Installers arrived late with very poor communication. To make matters even worse, the wrong parts were delivered and installers unable to complete the job or communicate the issue with the parts. On ringing customer service they also couldn't tell me what the problem is - still awaiting a call back from management.

Too much work for a certain driver who has to drive between 10 and 15 hours to unload on floors 1 to 10 plus at the houses he has to climb everything manually up the stairs without scratching the walls. The incompetence and carelessness in answering the phone to customers and the repeated mistakes daily and weekly of the incompetents in the transport department who still lie to customers and do not answer their messages and phone calls for days to customers has made this company have 60% of the customers to whom we have delivered their orders to be dissatisfied with their choice. Help on weekends and Bank holidays for drivers who are hundreds of miles from home there is no one there when you need help they leave you to manage alone because the staff is not paid to answer the phone on their days off. After 1 year of working for them, their false apologies and their fake politeness made me realize that I broke my back for a cause that does care about their own people it care more abaut they pocket and the profile that can make it. Without putting the well-being of the drivers who were driving every now and then with noises from the car brakes . This message is not in the desire to hurt anyone, it's just so that everyone can see the true face of this company's work environment. All the best

We have had some fitted wadrobes installed in a bedroom. Lee was our fitter and he did an excellent job! The wadrobes fit perfectly into an awkward space. We are really happy with the whole process and the finished product.

I made 53 calls to Fittingly, had two aborted delivery attempts, there were incorrectly coloured doors sent, damaged doors, and doors drilled on the wrong side. We were repeatedly given assurances that various steps were “underway” or that items had been “fixed” or “dispatched”, even though this proved not to be the case. Once, even, one of the carpenters contacted us to say they were on their way from a different county, despite the fact that the doors had not even been delivered to us.

The lack of joined-up communication and reliable follow-through from various staff members in customer services (however polite they were) caused significant frustration and wasted time.

We were ‘saved’ by a staff member taking ownership of our project, but before then, things were bad.

DO NOT BOTHER!

Arranged an appointment for Fittingly through Sharps. Had multiple reminders about the time of the appointment leading up to the virtual design session. Dialled in at the respective time, the designer did not appear. I tried to call 4 the support number provided 4 times with no avail - being sent to voicemail each time. I tried to use the online chatbot, to which I was greeted by a clunky AI who could not refer me to a live agent. I noticed I received an invitation to review the call at the time our appointment was due to start and tried to respond to that email, but received only a bounce back.

Complete waste of time. Terrible customer service. If it is this hard to get in touch with someone when looking to engage with a service provider, I dread to think how awful it would be to engage with them if there was an issue with the product.

I ordered (order #63580) a fitted understairs unit from Fittingly on the 30th of August with what I now know was a false promise of an early November installation date. Since then I had 1 consultation wasted due to fittingly not informing us I needed to knock the wall down before the consultation. The next consultation in October I knocked the wall down and measured the design again, half of the things I wanted had to be changed due to the first design being wrong by the original designer and I have had the entire contents of the underneath of my stairs stored in the rest of the house ever since. I have finally received a "Delivery Date" on the 3rd of December which I booked a day off of work to be in for, the Sunday before I then got a text saying its being fitted on the 8th of December? so Naturally I am confused, Fittingly expect me to book 2 DAYS OFF of work! one to receive the units, then leave them in my house (Which now has no space due to the stair wall being removed) and wait for a week for someone to actually fit it? it has now been over 13 weeks since my initial order

Thomas has been amazing. He, together with Mani have completed the job beyond my expectations. It is hard these days to see workers truly dedicated to quality service and delivery. I liked how creative they got when they needed to work around my old house which let's say did not have any even walls or ceilings. He listened to my needs and suggested to attach leftover planks of wood on the doors so it looks more aestheticly pleasing and allows bigger storage containers. I would definitely recommend this team, they are truly the best craftsmen I met in a long time. They also did a thorough job cleaning after themselves. This is important. Beyond grateful.

Sharps should be ashamed even tying their name with this company. They recommended Fittingly to us, we'd used Sharps for a media unit in our living room and had nothing but good things to say, so we thought surely if Fittingly are a sister company, they'd have the same reputation, we couldn't have been more wrong!

We had a great experience at the design and sales phase, like everybody else who is providing feedback. We signed off our designs and paid in FULL on 30th October. We're having 2 rooms fitted and we're having a baby in the new year so we asked multiple times that this fitting is guaranteed before Christmas. Multiple times they said yes, no problem, it'd definitely be delivered and fitted by Christmas. I even emailed them on 10th November and 13th November to ask if they could bring the fit date forward so we can get the baby's furniture built (they ask us to have rooms completely empty for the fit). I got no reply from them, other than an automated reply saying they'd get back to us within 1 working day.

Today (28th November) I receive a call from a lady at Sharps (not Fittingly, I have had zero communication with them since paying) to say Fittingly have machine issues and can't fit the wardrobes until February. What?!?! Why am I hearing this from Sharps and not Fittingly?! She then proceeds to say Sharps will take on my order but they cannot fit me in until the tail end of January. It's completely unacceptable, I asked 6 different companies for quotes and all of them could have completed before Christmas, but I thought Sharps are reputable so i'll go with them, what an idiot I am. I then asked her to call me back in an hour so that I could discuss options with my husband. She said "yes of course" I tried to call her back, no answer, she's due to finish work in 2 minutes and obviously has no intention of calling me back.

We now have 2 rooms completed gutted for this fit, furniture and boxes everywhere, 2 beds on order that will have to be delayed, a carpet fit that will have to be delayed, no space to put a Christmas tree, a toddler and a heavily pregnant woman having to climb over everything just because of their incompetence, not to mention we are also £6 grand out of pocket. I can also guarantee the response on this review will be something along the lines of "this falls below the standard of service we aim to provide" absolute BS given that almost every one of your latest reviews have a trend similar to the one i have mentioned.

Be wise people, read reviews and DO NOT order from Fittingly/Sharps (yes, Sharps, this also reflects badly on you).