Order taken and not delivered back in March. I have tried to contact the company on different occasions to give them an opportunity to respond with no reply. Complete farce. Recommend avoiding them.
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See what reviewers are saying
An interesting site ... I was looking for equipment for our Pilates Class, now that we can thankfully resume our exercise classes ... I was looking for: (a). head cushions .... plus covers... See more
Product itself fine. Disappointed colour was not as expected. Delivery awful. Couldn’t get hold of carrier to tell them where to leave it. Boxes damaged and sodden on delivery. Not suppliers fault... See more
Just in case check the bank statements. I only noticed after the 3rd and 4th deductions were reserved. I didn't even order anything. Thankfully the bank protects against these things. Weird thing is o... See more
Company details
Written by the company
Fitsupplies.co.uk is one of the UK’s leading online retailers within the Health and Fitness industry, with the simple aim of making fitness affordable for all. With over 20 years industry experience, we take pride in sourcing and supplying the very best products for our customers and delivering an unrivalled customer experience. With an extensive offering of strength and functional training equipment, studio accessories and wellness solutions, all of which offer superb value for money, fitsupplies.co.uk really is a one stop shop for all of your fitness needs.
Contact info
Units 26/27, Armadillo Business Park, SK8 6PT, Cheadle Hulme, United Kingdom
- 0845 163 0155
- support@fitsupplies.co.uk
- fitsupplies.co.uk
2.2
Poor
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service
I ordered on Thursday and received my goods on Saturday morning, very quick service. Products are just what I needed.
14 October 2021
Excellent
Excellent, on time, sturdy equipment, incredible weight plates. Will for sure be getting more stuff in the future!
11 October 2021
Unfortunately the bar arrived on 5th…
Unfortunately the bar arrived on 5th October, but not the weights for the bar. No one has contacted me to let me know when they will arrive. It is now 10th October and they have asked me to review something I don’t have!! Really!!! Extremely disappointed at this poor customer service
10 October 2021
Unprompted review
Reply from FitSupplies.co.uk
Hi Sophia,
Thank you for taking the time to leave us a review. Please accept my sincerest apologies if you have been dissatisfied with your dealings with us, I am very sorry that you felt the circumstances surrounding your order warranted a review of this nature.
I have looked into your order and can see that all three packages were dispatched from our warehouse at the same time, but two have become delayed at your local delivery depot. I have spoken with DHL to resolve this, who have confirmed that these should be delivered to you tomorrow. Please accept my sincerest apologies that these did not reach you in a timely manner, DHL were unable to advise as to why this delay had occurred whilst I was on the phone with them, but they are investigating.
I have checked our customer service records and can see that you have not made any contact with us about the delay in the arrival of these goods. Given the volume of items which we dispatch, it is not viable for us to check the tracking details for each one to ensure it has been delivered without incident so we rely on customers contacting us in the rare event that things do not go according to plan. Had you made contact, a member of our customer services team would have been more than happy to investigate and resolve this matter for you.
Our review request emails are sent automatically a certain number of days after your order has been dispatched, so it is not something which we do manually prior to checking the status of goods, please accept my apologies if this was not clear from the email and for any subsequent inconvenience that has been caused to you as a result.
Should you wish to get in touch to discuss this matter further, please feel free to contact me directly on 0161 989 6160.
Kindest Regards,
Christopher Corcoran
Sales Director - The CJI Retail Group
There was a delay with my order
There was a delay with my order. I sent an email to question this and the customer service team were excellent. I received a very quick response explaining that a mistake had been made. I was given a refund of delivery charges and the items arrived quickly true to their word. I was extremely impressed with the way my email was handled. It was an open and honest approach with quick results! Well done to the customer service team!
8 October 2021
Great customer service
Great customer service in sorting out my issues with part of my delivery missing which turned up quickly :) Definitely would recommend
8 October 2021
Unprompted review
Very fast and efficient delivery
Very fast and efficient delivery. Love my barbell and weights. Great quality.
5 October 2021
After reading a few iffy reviews on…
After reading a few iffy reviews on this company, I decided to try them anyway as they were so much cheaper. One of the items was misplaced by DHL but fitsupplies customer service was excellent, they kept in contact, didn't BS and resolved the problem quickly.
Highly recommended.
24 September 2021
Unprompted review
WOODEN NON-SLIP PLYO BOX, (20" X 24" X 30”)
Next day delivery by reputable carrier, good communication, quality product at a competitive price. This is my third order with these guys. Perfect, again! Thank you.
17 September 2021
Unprompted review
Good quality to a reasonable price
I bought two plates for my barbell. Like always, perfect equipment to a reasonable price.
14 September 2021
Quick delivery great product
6 September 2021
Unprompted review
Amazing product at an amazing price
Amazing product at an amazing price! Waited ages for stock to become available as you can’t beat the price anywhere else.
3 September 2021
Great quality equipment & lovely customer service!
Perfect for anyone wanting gym quality equipment at home! 🤩
3 September 2021
What can I saw but absolutely love my…
What can I saw but absolutely love my body pump set! Arrived today and couldn’t wait to work out. Nicer than ones I’ve used in the gym as it’s colourful ! Customer service is second to none answered my email within an hour! 5 stars from me! I’ll be back for more equipment!
1 September 2021
Unprompted review
Great service received items within a…
Great service received items within a few days despite the bank holiday … really happy with quality of product. Will order again
1 September 2021
Unprompted review
Great value product
Great value product, rapid delivery. 2x 15kg Hex dumbbells delivered within 24hrs. Very solid, professional quality. Will be back!
26 August 2021
Unprompted review
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