FitSleeps Reviews 749

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 697 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting its responsiveness, helpfulness, and efficiency in resolving issues. Many people find the product to be a game-changer, effectively waking them up gently and improving their morning routines. The user experience is often described as smooth and easy, with many appreciating the simplicity and comfort of the device. However, some customers experienced issues with product quality, such as bands falling off or not fitting well, especially for smaller wrists. There were also instances where orders were incorrect or incomplete, leading to frustration with the ordering process and delivery. A few other people also felt that the product setup could be challenging or that the vibration strength was not always sufficient.

What people talk about most

Product

Clients share ambiguous opinions on the product. Many reviewers praise its effectiveness, noting it reliably... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the product as solid, well-built, and... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The FitSleeps alarm works exactly as advertised. The vibration is strong enough to wake me up reliably without disturbing my partner. It’s a solid, well-built product that has definitely improved my... See more

Rated 4 out of 5 stars

The vibrations wake me up except the band normally falls off. Overall when the band stays on the vibrations work perfect and wake me up almost every time. My only problem is the band usually falls off... See more

Company replied

Rated 5 out of 5 stars

I ordered a vibrating wristband for my son. When it arrived, it was only the band without the mechanical interior piece that vibrates. I emailed customer support and they replied back right away. The... See more

Company replied

Rated 5 out of 5 stars

This product has been a lifesaver - I now reliably wake up at the same time every morning, and my alarm clock no longer wakes up my wife or child sleeping in the room next door - which is awesome and... See more

Company replied


Company details

Written by the company

We created an innovative wake up solution for an energetic start to your day. Improve your sleep quality and live better.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Base model is weak, so why offer it?

The alarm didn’t wake me up and was about as powerful as an iPhone vibrating alarm. They sell a more expensive model, so now I can spend even more money to try that version, or accept having spent good money on a mediocre product.

17 December 2025
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi Travis, thanks for your feedback. Sorry that the alarm didn't work as expected. The standard version is for light sleepers while the pro is for heavy sleepers. Kindly send us an email at thomas@fitsleeps.com so we can resolve the issue for you and so we can give you some helpful tricks how to effectively use the alarm. Looking forward to your email.

Rated 5 out of 5 stars

Prompt, helpful customer service

After ordering my product, I realized I had clicked on the wrong type of charger. I emailed customer care, and got a very prompt, kind reply, and they fixed it for me immediately. Lukas was super helpful and efficient. Looking forward to receiving my product, and hoping the quality of the product is as good as the customer service. Thanks for the help!

21 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service.

Rated 5 out of 5 stars

Excellent Product

Phenomenal watch. Ever since having it, I’ve never slept past my intended time to wake up. Will 100% recommend to a friend.

26 February 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad the alarm is waking you up.

Rated 5 out of 5 stars

No more morning struggles for 13 year old

My 13 year old daughter has struggled for the past couple of years to wake up and get out of bed. We tried many different alarms and she would sleep through them. Our mornings were very stressful and not a great way to start our day.

This device has been a huge success. My daughter now wakes up on her own and has made our morning routine a lot smoother.

Genius device!
Bonus points for excellent customer support as well!

2 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the positive feedback. Glad that you like our product and working well for your daughter.

Rated 5 out of 5 stars

shipping very quick

Was shipper very quick, wakes me up right on time, used to sleep through the loudest alarms

18 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that the alarm wakes you up right on time :)

Rated 5 out of 5 stars

Finally a silent alarm without monitoring.

Finally, an alarm that lives up to the hype for heavy sleepers!

I decided to try the FitSleep because of the "100% wake-up guarantee".
It was super easy to set the time right on the watch without needing to download an app, which I actually prefer because it keeps my phone out of the bedroom.

For the first time in years, I woke up immediately. It wasn't a jarring noise, but a physical sensation I couldn't ignore. My partner said she didn't hear a thing, so it’s perfect for us.

The band is comfortable enough. I barely notice it’s there. No bright green lazer lighting up the room when I roll over.

Get this. It’s a game-changer.

20 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the detailed feedback. Glad that you like our product and is well working for you :)

Rated 5 out of 5 stars

Very helpful

Very helpful, easy to order with a quick delivery! Very simple to set up and very effective alarm

21 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our product.

Rated 1 out of 5 stars

The alarm is strong yet it’s a pain to…

The alarm is strong yet it’s a pain to set and reset each day.
The numbers aren’t easy to read.
The return process is pitiful.

1 January 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi Joseph, thanks for your feedback and sorry for the inconvenience this has caused. We have sent you an email regarding your return and solved this internally.

Rated 5 out of 5 stars

Not to bad.

I had a issue with my fitsleep pro after a few weeks. Just part of the screen stopped working. I messaged them and they responded pretty quick. Within a day or two. I sent them a video of the screen and they gave me a code for a new watch to be sent to me. Messaged again about shipping and whatnot. Overall good experience for having a problem. Watch does pretty good also.

12 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service and the product.

Rated 5 out of 5 stars

Sleek product

I bought this product for my son who has trouble sleeping. It is a great product very compact, sleek and easy to sleep with on. Fitsleeps also have great customer service, they respond quickly and with a friendly service answering my question, thank you fitsleeps

20 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the positive feedback. Glad that you like our service and the product.

Rated 5 out of 5 stars

Best way to wake up

Best way to wake up, no alarms blaring thinking you’re late. Great way to start your day

19 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad the alarm works for you as expected.

Rated 4 out of 5 stars

Band is hard to close

Band is hard to close, but it wakes me up before sunrise and doesn't disturb my husband. I am deaf and he has had the responsibility of waking me for years. He appreciates this more then me...lol

20 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the feedback. Glad that the alarm wakes you up on time and doesn't disturb your husband.

Rated 5 out of 5 stars

Skeepfit Pro. 5⭐️

Absolutely amazing wakes up every time first time great product I bought my son the pro version perfect for getting him up for college. Great customer service I had a querie and emails answered quickly and efficiently Definitely recommend.

19 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad the FitSleeps works well for you and you like our service.

Rated 5 out of 5 stars

I purchased the fitsleeps pro as a gift…

I purchased the fitsleeps pro as a gift for my boyfriend and he absolutely loved it! He is a very deep sleeper and wouldn’t wake up to an alarm no matter how loud it is. Unfortunately, it broke in the most unfortunate way (not related to manufacture). But customer service has been amazing in helping me get a replacement for him! Highly recommend!!

17 December 2025
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad you like our service and the product.

Rated 5 out of 5 stars

Great Product

This product has woken me up countless times, my alarm could never do this previously, and i have been to work every single day right on time. I have also been getting better sleep recently with the calm awakening and i have become more of a morning person! Buy this product!

18 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that the product is working well for you.

Rated 5 out of 5 stars

Awesome Care

The staff at FitSleeps are quick to respond and solution focused. They put their customers first and genuinely care about how the product is serving you. For most people, I’ve heard the FitSleeps has done wonders. Sadly for me It didn’t do what I needed it to do. Irregardless, they are so kind and ready to help. The product is great and the team is great!

18 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks a lot for the feedback. Glad that you like our service.

Rated 5 out of 5 stars

Amazing customer service.

I made a mistake in my order by ordering the wrong charger and Lukas responded saying he would personally fix it himself to make sure my order goes through smoothly. I would like to say this is the best customer service I’ve experienced from ordering online. 5 stars for Lukas and the amazing service team

17 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the positive review. Glad that you like our service.

Rated 5 out of 5 stars

Customer Service

The response was swift and prompt. It's very detailed as well. I was given options in terms of solutions with my issue. Customer service was great! I may have had issues with my order but the customer service made up for it!

16 March 2026
Unprompted review
FitSleeps logo

Reply from FitSleeps

Hi, thanks for the review. Glad that you like our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look