Fitshop UK Reviews 

12,207
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and patient, offering excellent advice without pressure. Many found the products to be of great quality and impressive construction. The overall service and customer support were frequently described as efficient and exceptional, making the entire experience smooth and positive. However, some customers experienced delivery issues, including significant delays and inconsistent communication about shipping times. A few also reported problems with couriers, such as lost items or mishandled packages. Additionally, some reviewers were dissatisfied with customer service when resolving these issues, citing unhelpful responses and ignored requests.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the robust and high-quality... See more

Service

Users describe positive interactions with service, with many reviewers expressing delight and satisfaction... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising excellent and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... See more

Company replied

Rated 5 out of 5 stars

I went into the Birmingham store looking for a functional trainer for my home gym but I wasn’t sure which one would best suit my needs. Phoebe was absolutely brilliant and helped explain each one indi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a cross trainer and came across Fitshop who stocked the one I was after. I went online and chatted to Kane in the Edinburgh, he was super helpful and sent over a quote to me wit... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Indoor Cycling
  4. Sporting Goods Store
  5. Table Tennis Supply Store

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,207)

1,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phil in the Edinburgh store was great-…

Phil in the Edinburgh store was great- really helpful and knowledgeable! Would recommend

18 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Great experience

Great experience. Chris was great!

21 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Lewis in chessington store was very…

Lewis in chessington store was very helpful and informative, would definitely shop here again

19 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

The lad named lewis was extremely…

The lad named lewis was extremely helpful with all my questions about fitness related products and helped me have a better understanding of what i am looking for purchasing

18 June 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Rated 5 out of 5 stars

Phil was extremely knowledgeable and…

Phil was extremely knowledgeable and was able to help me find exactly what I needed. Couldn't have asked for a better experience in your store.

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Kane was a superstar

Kane was a superstar. So helpful, so patient and it was a joy to make such a big purchase with someone so helpful. Thank you Kane.

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Sophia was brilliant

Sophia was brilliant. She was able to explain to ne everything I needed to know and was very helpful. Im pleased i made the order. Cheers av a good un.

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

great service

lovely guy working, very welcoming

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Very helpful

Simon was very helpful, knew all the details of various benches so I bought the one best suited to my needs. Everything was handled well with good comms.

20 July 2026
Unprompted review
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Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Excellent 👌

Excellent 👌

20 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Ordering online was incredibly…

Ordering online was incredibly straightforward and easy. I was kept in the loop at every stage of the delivery, which was fantastic. The product arrived well-packaged and is of great quality. Highly recommend!

15 July 2026
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great service and products

I contacted Fitshop to make a purchase but needed the delivery to arrive on a specific day. Ethan was fantastic throughout the process, taking the time to go through all the available options and making sure my delivery requirements could be met.

The order arrived exactly as planned, and I’m very happy with both the products and the excellent customer service I received. Ethan was professional, helpful, and made the whole experience smooth and stress-free. I wouldn’t hesitate to recommend Fitshop and will definitely use them again.

13 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Senti....The absolute GOAT of Fitshop

Senti....The absolute GOAT of Fitshop! You have an absolute gem of a guy representing your store. This guy was brilliant on the phone when I called and I was only going to just purchase the bench. He ended up upselling me some Taurus weights and a Preacher Curl Attachment. I took the bench home and was very difficult to put together. He asked me to bring it in and when I took it in near closing time I may add he assembled it all for me as the instructions were not tallying up. Thank you Senti. Also thanks to Ethan as well who had previously put some quotes together for me a few months back. Two absolute gentlemen! I will be back for sure!

18 July 2026
Unprompted review
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Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

I had a great experience at Fitshop

I had a great experience at Fitshop. Rob was very friendly, welcoming, and happy to help without being pushy. He took the time to answer my questions. Excellent customer service—I would definitely recommend this store.

18 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Item I ordered arrived on time in good…

Item I ordered arrived on time in good order. When I called with inquiry customer service was very good.

16 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great service

Great service. Quick and helpful

18 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Lovely people great shop

Great people and brilliant shop!

18 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Great staff

Great staff, Chris and Phil were helpful.

17 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

elliptical trainer

I purchased an elliptical trainer from the Birmingham branch the assistant Senti was very helpful and knowledgeable about the machines he also managed to sort out a mixup in the delivery for me I would recommend seeing him if you are interested in buying gym equipment.

17 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

Rated 5 out of 5 stars

Chris was good

Chris was good

17 July 2026
Unprompted review
Fitshop UK logo

Reply from Fitshop UK

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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