Fitshop UK Reviews

12,442

•

4.6

Fitness Equipment Store

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Review summary

Created with AI, based on recent reviews

Considering 1,301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff who take the time to offer helpful advice and ensure shoppers find the right fitness gear. Buyers appreciate the smooth overall process, noting that the team is extremely supportive without applying any sales pressure during store visits. Some people were dissatisfied with occasional delivery delays and problems caused by external courier companies handling their packages. A few reviewers also experienced frustrating challenges when attempting to arrange product returns or chase up pending refunds. These shipping and return obstacles impacted a small group of buyers despite the general satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive product knowledge... See more

Product

Users describe positive interactions with product, highlighting top-notch quality and fantastic design.... See more

Service

Consumers find service to be positive, highlighting exceptional support and professional guidance from the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, friendly, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... See more

Company replied

I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... See more

Company replied

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... See more

Company replied

Company details

About Fitshop UK

Written by the company

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.

Contact info

3 Rutherglen Links, G73 1DF, Glasgow, United Kingdom
0141 737 2249
feedback@fitshop.co.uk
fitshop.co.uk

4.6

Excellent

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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All reviews

(12,442)

1,255 reviews in the last 12 months

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An hour ago

Brilliant customer service from Nathan…

Brilliant customer service from Nathan who arranged for free delivery and installation of the Cardiostrong TX90 treadmill that has a comparable retail price to what I spent on the faulty Bowflex T25 that was just coming out of warranty. The Cardiostrong is their own brand, very popular and more importantly it's a reliable proven machine. I'm absolutely delighted.

18 August 2026

Unprompted review

7 hours ago

I bought a bike 3 months ago and it was…

I bought a bike 3 months ago and it was faulty and it still hasn't been repaired to a working condition. The customer service has been so bad the whole company should be flushed down the toilet.

1 September 2026

Unprompted review

7 hours ago

Fast service and very helpful when I…

Fast service and very helpful when I couldn't get what I was looking for. Great service would recommend

1 September 2026

Unprompted review

Unprompted review

Reply from Fitshop UK

15 hours ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

A day ago

Great service from the guys at the…

Great service from the guys at the Chessington branch

31 August 2026

Unprompted review

Reply from Fitshop UK

15 hours ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

A day ago

Excellent service

31 August 2026

Unprompted review

Reply from Fitshop UK

15 hours ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

A day ago

Zen was very helpful

31 August 2026

Unprompted review

Reply from Fitshop UK

A day ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

1 days ago

Nottingham store 👍

Friendly staff in the Nottingham store.

25 August 2026

Unprompted review

Reply from Fitshop UK

1 days ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

2 days ago

Always quick delivery

Always quick delivery, great service.

31 August 2026

Reply from Fitshop UK

2 days ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

2 days ago

Turned up very quickly

Turned up very quickly. Easy to put together, son loves it, very sturdy, 6ft height, looks well made, can give it a good hiding and it doesn’t punch back

31 August 2026

Reply from Fitshop UK

2 days ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

2 days ago

substantial and good size for a living room

the product was at a competive price. well built and the tower not too high - could fit under a window in the sitting room. moreover the dilivery time was good- sooner than expected.

31 August 2026

Reply from Fitshop UK

2 days ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

2 days ago

Superb

Easy ordering on website as products well described. Quick delivery and on time. Superb.

31 August 2026

Reply from Fitshop UK

2 days ago

Dear Customer,

Thank you for taking the time to leave a review!

We’re delighted you had a great experience and look forward to serving you again.

Kind regards

Fitshop Team

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