Fitness Parts Warehouse Reviews 

221
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers frequently mention that it is very easy to find the right replacement parts using the online interactive diagrams, and items usually arrive in perfect condition. Many people also appreciate the fast shipping and helpful customer support team that quickly resolves any ordering questions. Some reviewers were not happy with extended delivery times and experienced a lack of proactive communication regarding backordered items. A few other people also felt that the high shipping costs were not justified given the long wait times to receive their packages. Conversely, a small portion of people felt frustrated when wrong parts were shipped.

What people talk about most

Product

Customers had positive experiences with product, noting that replacement parts are a perfect fit and work as... See more

Order

Consumers find order to be positive, highlighting smooth and straightforward purchasing experiences.... See more

Delivery service

Reviewers express mixed opinions regarding the delivery service, highlighting a sharp divide in experiences.... See more

Service

Users describe ambiguous interactions with service, reflecting mixed opinions among reviewers. Some customers... See more

Quality

People report high satisfaction with the quality of the replacement parts. Consumers mention that items are a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more

Rated 5 out of 5 stars

Great company to buy from. Easy to understand catalog w. fantastic diagrams that allow you to easily identify both your machine and the parts you need. easy to order the parts. And the follow... See more


Company details

  1. Fitness Equipment Store

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

221 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(221)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Great for missing parts

I was missing a $30 part for a treadmill I paid 1500 for and almost had to throw it away but I found the part here! It was very easy to find the part I needed. My order was processed right away. Would highly recommend. Shipping was fast.

2 June 2025
Unprompted review
Rated 3 out of 5 stars

Poor communication concerning my order

Poor communication concerning my order. Took my money before order was shipped. After repeated tries at communicating, over several days, finally got someone who stated my order might be shipped on the following Friday or Monday. Turns out it was shipped on the following Friday. My order came in good condition, and was the correct part. Otherwise one star.

29 April 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We appologize that you had a negative expierience with us, we have hired new people to help with our overload for future customers

Rated 1 out of 5 stars

Never received my order

Never received my order

21 April 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Hello,
This order is still awaiting delivery
set to be delivered on 5/5 according to the tracking. Please check your email for the update

Rated 1 out of 5 stars

I can’t give you a review because I…

I can’t give you a review because I have not received the product

26 April 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We greatly appologize for this inconvience. Looks like we have already emailed you about this delay. Please responded to the email from customer serivce for assistance

Rated 5 out of 5 stars

Excellent customer service

Your Associate, Chris was extremely helpful and helped identify the part we needed even though we did not have a part number. We received it quickly and it was perfect. Thank you!

15 April 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

HAPPY TO HELP!!!!

Rated 4 out of 5 stars

Unfortunately the part I needed is no…

Unfortunately the part I needed is no longer available. I really hate to throw an expensive piece of equipment out because of this. Shame on Nordic track!

1 April 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

This unfortunatly happens more and more

Rated 1 out of 5 stars

The crank bushing cover broke as soon…

The crank bushing cover broke as soon as I installed it. I ordered another. Hooe it doesnt happen again

2 April 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Please make sure you are using a washer between the bolt and cover. With no washer it is easy to over tighten and crack these oem covers

Rated 5 out of 5 stars

Good communication

Good communication on part availability. Shipping and delivery was quick as well.

26 March 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Happy to be of service!!

Rated 5 out of 5 stars

Quick, easy, affordable!

I was so happy to find the part that my elliptical needed at Fitness Parts Warehouse. I’ve had my equipment for almost fifteen years and didn’t know if the part would even be available. The shipment arrived quickly, so I’m happy to be up on my elliptical again. Thank you, Fitness Parts Warehouse!

25 March 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Your Very Welcome!!

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