Fitnesscore Reviews 

70
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Ordered a Reebok Treadmill (£529) from this shower. Luckily Paid Through Paypal and got my money back Saturday Last (02/11/2024). Looks like the site has been taken down since. Would like to think I... See more

Rated 1 out of 5 stars

TOTAL SCAM. Paid nearly £800 for a rowing machine. Same treatment as other comments. Never received, courier problems, offered full refund, all a complete con. Always Danielle Gregory on the Chatbot.... See more

Rated 5 out of 5 stars

I've purchased several pieces of fitness equipment over the years, but the delivery experience from this site was by far the smoothest. My exercise bike was delivered ahead of schedule, and the packag... See more

Rated 5 out of 5 stars

Bought a cardio machine, and the whole experience was seamless! Shipping was fast, and the machine arrived securely packaged. Assembly was easy, and it works like a dream. I'm already seeing great res... See more

Company details

  1. Fitness Equipment Wholesaler

Written by the company

It’s great to hear about Fitnesscore and its mission to make high-quality gym and fitness equipment more accessible and affordable, especially in response to the challenges brought about by the UK lockdown in 2020. The fact that Fitnesscore was established in 2022 suggests that you are addressing a critical need in the market. Offering next-day delivery is a significant advantage for customers who want to start their fitness journey quickly. Your commitment to providing premium gym equipment at competitive prices by delivering directly from your factory to the customers’ doors is a compelling proposition.


Contact info

2.2

Poor

TrustScore 2 out of 5

70 reviews

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No recent history of asking for reviews

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2.2

All reviews

(70)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

TOTAL SCAM

Placed order, received confirmation, supposed to get delivery on Saturday 21st, didn't get supposed call from courier, nor any delivery. Contacted customer services, they said goods had been returned to warehouse - no reason. Organised re-delivery for 26th September, again no courier call or delivery. Now with credit card company. AVOID.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. Avoid.
Order placed on 9th September. Now 2nd October and no communication on when this will be delivered.
There won't answer any communications.
Still trying to grt my money back.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs - Scammers!

As previous, Scammers! Wish I'd checked these reviews before ordering. Placed an order for a treadmill, got an order confirmation straight away but never got a delivery or dispatch note through. Email and phoned and got no response and live chat was no better, said that it had been shipped then immediately left the conversation without providing any details. If you check the reviews there are many duplicates saying exactly the same thing. Some reviews also state they were buying baby products when this "website doesn't sell them. Avoid at all costs!

22 September 2024
Unprompted review
Rated 1 out of 5 stars

Stay away scam

Stay away, this is one of the scam website with fake reviews.
They will charge you for the order, then neither you get your order, nor your money. They have few other sister websites with same Product catalogue & prices, fitness-supershop.co.uk and gymequipmentsupershop.co.uk. Latter one isn't working now as many ppl reported scam againt this website.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Treadmill never arrived , no delivery updates.
Phone numbers dont work
No replied to emails
Have had to raise a despite with credit card company to get money back.
Never buy from here.

2 October 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SITE

SCAM SITE - AVOID!!!!
do NOT same-day ship
Take money and that's it
Fake pop-ups "soeone has bought a reebok treadmill" to seem busy
Fake "price goes up at zero" countdown timers
fake chatbot

11 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, placed an order, had no correspondence, couldn’t make contact. Contacted my bank and luckily got my money back, some people don’t appear to have been as fortunate. Do not buy from this ‘company’.

28 September 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Unfortunately, the other negative comments about this company are correct. I ordered a treadmill more than three weeks ago which was listed as being "delivered next day if ordered by 2pm", but no attempt has been made to deliver it. I have chased the company on three separate occasions. Note the listed phone numbers simply do not work. The email address goes unanswered. They can only be contacted through the online chat application, which seems to be attended by a single person "Danielle Gregory", as mentioned by others on here. This person/bot just seems to tell you that the item will be delivered tomorrow/in a few days, but NOTHING ACTUALLY HAPPENS. I've never received a tracking number, never received a call or text message or an apology. Requests for a refund are simply ignored.
I've noticed that a representative from the company seems to occasionally respond to some of the negative comments on TrustPilot to seem like they care and urge people to get in touch with the company directly. This is another trick to fool you into a false sense of security, because they know people (like me) read Trustpilot reviews and believe them. There is no way to contact them directly other than through the perma-available Danielle Gregory, who does not seem to have any remit beyond answering people on the online chat tool without any kind of result or follow-up. Read through the positive reviews on TrustPilot too and you'll note that the majority are written in the same style, with more or less the same content - all aimed at placating people with regards to issues around delivery or little niggles with the product, but their "brilliant" customer service has helped them. Do not believe these positive reviews - they are fake. I assume they are relying on people simply giving up on/forgetting about their purchase after some time and banking the money they keep this way.

Luckily they accept payment by credit card and I have managed to log a dispute through them to get my money back. What a waste of time.

26 September 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS…

SCAMMERS….This website is quite sophisticated but it’s a scam, don’t be fooled, I was and I’m having to go through the disputes team on my credit card to get my money back. There is a professional online chat function but they won’t provide a tracking number or courier company and try to keep you hanging on. Lesson learnt is to always check out the reviews regardless of how professional the website looks. At least they haven’t used my credit card details to buy anything, I have now cancelled it…

19 September 2024
Unprompted review
Rated 1 out of 5 stars

it's a classic scam!

Ordered treadmill 2 weeks ago and no other email than initial confirmation. Clearly a scam. All positive reviews are almost copy/paste as you can see. I have reported to credit card provider and maybe they will help to put an end to this scam.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

I've been searching for quality fitness…

I've been searching for quality fitness equipment for months, and I'm so glad I found this site. The range of treadmills and exercise bikes is impressive, but what really stood out was the detailed product descriptions and helpful customer service. My order arrived on time, and I've never been more excited to get into shape. Highly recommended!

31 August 2024
Unprompted review
Rated 4 out of 5 stars

My order took a little longer than…

My order took a little longer than expected, arriving after 7 days instead of the 3-4 days mentions on the website. However, I contacted customer support, and they were super responsive and helpful. In the end, everything worked out well, equipment I ordered is fantastic. Would recommend the shop for fitness gear!

19 September 2024
Rated 1 out of 5 stars

Scam .

Scam .
Agree with recent review this appears to be a scam company. Ordered 1 September, suggested delivery September 8. Phoned when didn’t arrive, suggested out for delivery but obviously not. Don’t expect it exists. Do not use.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY DO NOT BUY FROM HERE

SCAM COMPANY DO NOT BUY FROM HERE

Bought from here a treadmill, never came, phone number doesn't work , if you message you get the same woman responding very occasionally saying that it will be delivered a certain day. Then it doesn't. Have asked for a refund and nothing. Looks legit but it is not please do not buy from this "company"

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam company be warned

Scam company be warned.

No intention of delivering anything.

1 September 2024
Unprompted review
Fitnesscore logo

Reply from Fitnesscore

We’re sorry to hear about your experience. Your feedback is important, and we’ll use it to improve. Please contact us directly so we can address your concerns.

Rated 1 out of 5 stars

Scam company

Scam company! We have reported to action fraud! Do not use they will not deliver!

15 September 2024
Unprompted review
Fitnesscore logo

Reply from Fitnesscore

We apologize for the inconvenience you’ve faced. Thank you for bringing this to our attention. We’d like to make things right—please reach out to us directly.

Rated 1 out of 5 stars

SCAM - You have been warned

This is a scam. I have reported it to Action Fraud, as have others. I have had the same experience as others; two weeks and no sign of the item I ordered and no response to emails or calls. The address given is a residential house and the payment was taken from a company which is a new start up with no history.
The positive reviews are likely to be fake - for most they are the only review given, others have only given a small number of other reviews. The company occasionally responds to reviews and seems to occasionally respond to people chasing their items but this seems to be designed to give the impression that they are legitimate. Every time there is a post about this being a scam a few new positive posts appear to try and drown it out. Yet still so many people are without their items.
It is a sophisticated scam because the website looks good, has a chat box and they have paid for google ads to increase web traffic. They are most likely just weathering the bad reviews until they get shut down and in the meantime clearing out the thousands of pounds in card payments.
Avoid, there are many safer sites. If you do use this site, use a credit card so you can claim a chargeback.

29 August 2024
Unprompted review
Fitnesscore logo

Reply from Fitnesscore

We regret that we didn’t meet your expectations. Your feedback is valuable, and we’re committed to improving. Please contact us so we can resolve this issue.

Rated 1 out of 5 stars

Do not buy from this website!

Do not buy from this website!! Still not received my goods and never will. Land line disconnected. No response from emails and as for 'Danielle gregory' just cuts me off now. Website looks very genuine. (Pure scammers) DO NOT BUY FROM THIS SITE.

6 September 2024
Unprompted review
Fitnesscore logo

Reply from Fitnesscore

Thank you for your feedback. We’re disappointed to hear about your experience and would like to discuss it further to make things right. Please get in touch with us directly.

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