Fitment Industries Reviews 

294
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company, often praising the quality of the products, particularly the rims and wheels, which arrive in perfect condition without any damage. Customers frequently highlight the excellent customer service, noting that representatives are helpful, informative, and go above and beyond to ensure satisfaction, even assisting with complex orders and fitment specifications. The delivery service is consistently described as fast and efficient, with many orders arriving earlier than expected and products being exceptionally well-packaged to prevent damage during transit. However, some customers experienced issues with order accuracy, such as receiving incorrect items or incomplete shipments, and some found the customer service to be unhelpful or slow in resolving these problems. There were also instances of delayed deliveries, especially when items were on backorder or shipped from international locations, and some reviewers noted a lack of communication regarding order status updates.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast shipping times and... See more

Order

People report positive experiences with order, with many customers praising the ease and speed of the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Customer service

Customers had positive experiences with customer service, with many praising the excellent and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 5 out of 5 stars

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

294 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(294)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

First time customer here

First time customer here, I have to say that I was impressed with the whole process. Wheels were packed super well and had excellent protection from the bugling carriers which almost always damage my shipments while making the deliveries. Wheels were perfect upon arrival and I’m very pleased with the quality and the whole process. Thanks, James

5 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Gifts for my Step son Ride!!

My son and I love the selection of wheels Fitment Industries has and all the parts you need to upgrade your ride. We are very pleased with the professional service and fast shipping. We are for sure looking forward on continuing to order from here again, for more upgrades. Thank you..

4 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Glad to hear we could provide a quality experience! Thanks again for your support!

Rated 5 out of 5 stars

Great Experience

Rims and tires fit as expected and price was more than reasonable. Arrived mounted and balanced so install was simple. Package arrived even faster than expected. Overall a great experience!

18 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 5 out of 5 stars

I love my new setup

I love my new setup, I couldn’t be happier!

3 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support! Enjoy the new setup!

Rated 5 out of 5 stars

Great Experience!

Great, user-friendly website! Very easy to navigate and especially like that you can see actual pictures of what the wheels will look like on your particular vehicle model! From search start to delivery was smooth! Satisfied customer here and highly recommend Fitment Industries!

19 September 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great review! Thanks so much for your support!

Rated 5 out of 5 stars

Great site and fit

Super easy to use website for selecting wheels and tires. You can really dial in the exit fit for your vehicle. Purchasing was quick and painless and shipping was faster than expected.

12 September 2025
Unprompted review
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Reply from Fitment Industries

Great to hear we could provide a quality experience. Thanks again for choosing us for your build!

Rated 5 out of 5 stars

Wheels and tire package

Wheels and tire package came in faster than stated in perfect condition, came as listed, I really liked the customer pics of fitment. Helped me pick my wheel size and offset

23 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your great feedback!

Rated 5 out of 5 stars

Good Customer Service

Wheels I wanted had a real long lead time and they helped me find a similar wheel that was in-stock and ready to ship.

2 October 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordered a wheel and rim package for my…

Ordered a wheel and rim package for my MK7 GTI. I had a couple of questions prior to ordering that were quickly answered via email. The ordering process was simple and quick. I received my package a week earlier than estimated. Everything looked great, and installation was a breeze.

My only issue was navigating the site via mobile. It was kind of hard to find hub centric rings for the wheels I ordered, and eventually I gave up and ordered them from somewhere else. Not a huge deal, but just food for thought.

I know there’s a number of people who have had issues with Fitment, but I can’t say I had any myself. Maybe there’s new employees or something. Hopefully things stay positive for them moving forward.

22 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate the great feedback! We'll take the mobile issues into account and have our team take a peek at the UI. Thanks again!

Rated 5 out of 5 stars

Great communication

Ran into a snag with a part being on backorder but the great team at fitment had a+ communication and get my issue solved quickly. I’ll always chose fitment industries for ordering car parts.

23 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Evan - Thanks so much for your continued support!

Rated 5 out of 5 stars

Great service and accurate info.

The advise was accurate and the fitment is good. The BBS wheels arrived in good condition and on time. They even came with the PFS rings and lug nuts, which I didn't expect.

11 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support and we're glad we could provide a quality experience!

Rated 5 out of 5 stars

Great Wheels and Coilovers – Service Good, But Needs Faster Updates

Ordered a set of wheels and BC Racing coilovers. The wheels arrived on time and in perfect condition—exactly as pictured on the website. The photos were super helpful in making my decision.

The coilovers were delayed, but that was due to UPS and not the seller. However, the order status on the website wasn’t updated promptly, which made it harder to track where the delay was coming from. Hopefully, they improve that part of the process so customers can stay in the loop more easily.

Overall, great products and service—I’d order again!

19 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Ken - Thanks so much for the feedback! For context on the tracking, there is a link directly to the carrier's page on our tracking page to follow along with their updates. We're unable to integrate their tracking into our website but we'll continue to look for ways to improve. Thanks again!

Rated 5 out of 5 stars

Good Experience

Arrived on time, good packaging, good experience.

26 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We appreciate your support!

Rated 4 out of 5 stars

shipping was great but my wheels did…

shipping was great but my wheels did come scratched up from putting the tires on but other then that everything was easy going

26 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Max - Feel free to reach out to us at wheels@fitmentindustries.com so our team can take a look at the damage. Thanks!

Rated 5 out of 5 stars

Fast shipping

The overall experience was positive, with the wheels presenting an appealing aesthetic. However, the wheels were not properly balanced, which is a concern. I am otherwise satisfied with the product and will contact customer service to inquire about reimbursement for the balancing service.

27 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your support! We'll be happy to assist with the reimbursement of the rebalance and you can reach us at wheels@fitmentindustries.com for our team to assist. Thank you.

Rated 5 out of 5 stars

Great service

Great service, great prices, and fast delivery. I will be buying again soon.

26 September 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

Thanks so much for your feedback!

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