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FITJEANSReviews 

12,645
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,070 reviews, reviewers had a great experience with this company. Customers consistently praise the product's quality, highlighting its excellent fabric and comfortable, stretchy feel that flatters various body shapes. Many appreciate the fast delivery service and the overall pleasant shopping experience, often leading them to purchase multiple pairs. The jeans are noted for their perfect fit, especially for those who struggle to find suitable options due to specific body types, and are considered a comfortable and long-lasting alternative to cheaper alternatives. However, some people mentioned the products are quite expensive when not on sale, and a few were dissatisfied with the quality, describing it as feeling cheap or like jeggings rather than true denim. There were also occasional issues with order fulfillment, with some customers experiencing long delivery times or not receiving their orders at all.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the fit,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent fabric quality, great... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the fast shipping times and... See more

Order

Customers had ambiguous experiences with order, with many praising the easy ordering process, fast delivery,... See more

Price

Clients share negative opinions on price, with many reviewers finding products to be overpriced for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The jeans are really awesome and the quality is the best!! But pretty expensive when there’s no sale going around! I bought Capri jeans in color white (Size M, measurements - 94cm, 75cm, 98cm) and... See more

Company replied

Rated 4 out of 5 stars

The skinny and bootcut jeans don’t have front pockets, they’re fake. It’s a shame imo, because I bought the pants to wear to work and I usually keep my keys in my front pocket. The baggy pants do h... See more

Company replied

Rated 4 out of 5 stars

This is my second pair I've bought from FitJeans, and I will say this: they are the only comfy and form fitting jeans I've been able to find that work with my "thick, but athletic" body. However, both... See more

Company replied

Rated 4 out of 5 stars

The fabric quality is excellent. They looked like they would be too small but then I put them on and there is so much STRETCH which I love! These flares are perfect! Giving 4 ⭐️ because the pockets ar... See more

Company replied


Company details

  1. Jeans Shop
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Founded in 2018 in Oslo, FITJEANS was born to create jeans that hug you in all the right places, giving you the ultimate confidence boost every time you wear them - no waist gap, no squeezing, just the perfect snatched look. Today, we’re a global community of over 400.000 denim lovers, committed to making you smile every time you wear FITJEANS. Our jeans are meticulously crafted with super stretchy, form-flattering denim that hugs you in all the right places, ensuring there's no waist gap and maximum comfort.

WE'RE HERE FOR YOU

Written by the company

HIGHEST STANDARDS OF CUSTOMER CARE
Our team is dedicated to delivering the best possible FITJEANS experience from start to finish, ensuring you’ll love both your jeans and your journey with us. With the highest standards of customer care, we're always here to help. Got questions? Issues? Wanna share the love? Just reach out - we’re only a message away.

Contact info

DISCOVER YOUR NEW FAV JEANS

Always 100% waist gap proof. Designed to make you feel confident.

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(12,645)

1,325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Biiiiitttcccchhh

Biiiiitttcccchhh! I love them! My azz look nice as hell. I'm about to order another pair.

5 June 2026
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Reply from FITJEANS

Yeees!! So happy to hear this lovely 😩😍😍

Rated 5 out of 5 stars

Always super happy

Always super happy, and such good support as well if there is any issues!

5 June 2026
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Reply from FITJEANS

Thank you so much for your feedback!
So happy to hear you are satisfied with both the product and our customer support team ❤️ It truly means a lot to us!

Rated 5 out of 5 stars

I’ve been searching forever for jeans…

I’ve been searching forever for jeans that fit my body type the right way, and these are the first pair that make me feel truly confident.

2 June 2026
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Reply from FITJEANS

Wow! This truly is the best compliment ever 😩😍 Thank you so much for sharing your feedback with us! It means so much!!

Rated 5 out of 5 stars

The most amazing jeans

The most amazing jeans! So flattering. I’m a mum that’s had a c section and they are so comfortable and soft and don’t irritate my scar. They mould to my curves and make me feel super confident. I would highly recommend. I’m a repeat customer I have several pairs in various styles.

5 June 2026
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Reply from FITJEANS

Thank you so much for your wonderful review!

We're absolutely delighted to hear how much you love your Fitjeans. Knowing that they feel comfortable, fit your curves beautifully, and help you feel confident truly means the world to us.
We're also incredibly grateful to have you as a returning customer💙

We really appreciate your recommendation and can't wait to welcome you back again in the future. If you ever need help choosing your next pair, we're always happy to help!

Rated 1 out of 5 stars

Too expensive and bad quality

Too expensive, they're just leggins. Plus, they don't even fit like online photos.

5 June 2026
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Reply from FITJEANS

Thank you for taking the time to share your feedback!

We’re sorry to hear that the jeans didn’t meet your expectations in terms of fit and value. Our jeans are designed with a high-stretch denim fabric to provide comfort and flexibility, while still maintaining a jeans look and shape when worn. However, we understand that this feel and fit can be different depending on personal preference and expectations.

We also appreciate your comment regarding the online photos. We always aim to represent our products as accurately as possible, but we understand that lighting, screen settings, and body shape can sometimes affect how the jeans appear.

Your feedback is valuable and will be shared with our team as we continue working to improve both our products and product presentation.

Rated 4 out of 5 stars

Love the fabric quality

Love the length on the regular length (I’m 5’7” and usually have to buy a Long). The flares are perfect. The baggy jeans don’t make my body look good from the front and my butt looks big and flat in them. Debating on returning because for the price they should look amazing…

5 June 2026
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Reply from FITJEANS

Thank you so much for your feedback, we’re really happy to hear that you love the length and that the flares are a perfect fit for you 💕

We’re sorry to hear that the Baggy jeans didn’t give you the fit you were hoping for. Fit can vary quite a bit depending on body shape and personal preference, especially with more relaxed styles like the Baggy model, and we understand that it’s frustrating when a style doesn’t feel as flattering as expected.

If you’d like, you’re very welcome to email us at help@fitjeans.com, and we’d be happy to help you with sizing or recommend alternative fits that might suit you better.

We really appreciate your honest feedback, and we’re glad you found a style you love in the flares 💙

Rated 3 out of 5 stars

Impossible returns

I sized them out with there size chart and they were still too short. Tried to return them, paid $20 for a return label only to find out you can't return them if you are outside of the big cities because the mail courier they use (DHL) is only in the city's. The closest dhl pickup is 3 hours away from me, I would have liked to return for a longer pair but it's impossible.

1 June 2026
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Reply from FITJEANS

Thank you for taking the time to share your feedback!
We're very sorry to hear that the size wasn't the right fit and that the return process has been frustrating for you.

I've sent you an email regarding both the sizing and your return. We'd love to arrange a DHL pickup directly from your home, so you won't need to travel to a DHL drop-off location.
Please reply to our email and we'll be happy to help arrange this for you.
We hope we'll have the opportunity to make this right😊

Rated 5 out of 5 stars

Fit perfectly

Fit perfectly. Feel really comfortable on the skin.

1 June 2026
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Reply from FITJEANS

Thank you for sharing your feedback with us! Makes us so happy to hear this ❤️❤️

Rated 1 out of 5 stars

One day it will get here… maybe in 20 days

Ordered my item 6/1. Was notified it was shipped 6/2 to UPS supposed to be delivered 6/10. 6/9 I check UPS and I got a notification “ As requested by the sender, UPS has transferred your package to the U.S. Postal Service (USPS) for final delivery” USPS is now saying the estimated delivery date is 6/22 a whole 20 days from initial ship date. Wrote into the help email with my order information and about 1 minute after I sent it out I got a generic AI email that doesn’t address why the sender changed the delivery. Meanwhile I’m getting emails from fit jeans on the side asking how they fit, what do I think, and the 3rd one included a care guide for jeans I don’t even have.

2 June 2026
Rated 4 out of 5 stars

Petite length should be offered in all styles & colors.

The petite length and fit of my small jeans are great. BUT, I am disappointed that the petite length is not offered in all of the colors (like Green and Khaki) , and all of the styles(like the straight leg loose). And in the styles that Petite length is offered; they are out of stock more often then not. With only large and XL leftover that the majority of fit girls seemingly do not need…. Thank u.

28 May 2026
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Reply from FITJEANS

Thank you so much for your feedback!
We’re really happy to hear that you’re pleased with the petite length and the fit of your jeans 💙

We completely understand your frustration regarding the limited availability of petite lengths across all colours and styles, as well as the frequent stock issues. This is very valuable feedback, and we’ll make sure to pass it on to our team for consideration as we continue to develop and expand our range.

We’re always working on improving both our size and style availability, including better stock balance across sizes, so your input truly helps us prioritize what matters most to our customers.

Thank you again for sharing your thoughts and for supporting us 💙

Rated 5 out of 5 stars

forever a fitjeans girlie

I LOVE FitJeans. Not only are their jeans so flattering and unique, their customer service has always been wonderful in my experience. Will always be a FitJeans girl <3

8 June 2026
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Reply from FITJEANS

Thank you so much for your amazing review! 💙
We're so happy to hear that you love both our jeans and your experiences with our customer service. Knowing that you find our jeans flattering and unique, and that you've had such positive interactions with our team, truly means a lot to us.
We'll do our very best to keep giving you experiences worthy of your kind words.

We'll always be happy to have you as a Fitjeans girl! 💙

Rated 1 out of 5 stars

Everything goes wrong

Everything goes wrong. They send me wrong item (i said million times it was wrong and told them the right item). It’s been like 3 weeks and still havent got return label. Quality also is terrible, color washes away in one wash. I do dont recommend these and i do not recommend to send back items because it takes A LOT OF TIME AND MONEY. I have to do everything myself to get their mistakes right.

12 May 2026
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Reply from FITJEANS

Thank you for your feedback, and we’re very sorry for the experience you’ve had!

We sincerely apologize for the mistake with the replacement pair that was sent out for your claim, and for the frustration this has caused. We understand how disappointing it is when the wrong item is received, especially after you had already clarified the correct one with us.

We also apologize for the delay in providing your return label and for any inconvenience this has caused in the process. This is not the level of service we aim to provide.

We would also like to note that we have now resolved your case and the correct replacement pair has been sent out

Regarding your feedback on the product quality and colour, we’re sorry to hear it did not meet your expectations. We take all feedback seriously and will make sure this is shared with our product team for review.

We appreciate your patience while we worked through this and are sorry again for the inconvenience caused.

Rated 1 out of 5 stars

Horrendous customer service!

I ordered a pair of jeans and the wrong colour arrived. The customer service is horrendous. They are not responding to emails. They asked me to send proof of the wrong colour which I did and nothing! There are no phone numbers to ring! So I’ve got a pair of jeans that are the wrong colour and no one is responding to my emails! So frustrated.

1 June 2026
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Reply from FITJEANS

Thank you for your feedback, and we’re very sorry for the frustration this caused!

We would like to clarify that this case has now already been resolved by our team. We have been in contact with you and provided assistance regarding the incorrect color, and the matter has been handled.

We’re sorry again for the inconvenience and the delay in communication you experienced during the process, and we appreciate your patience while we worked on resolving it.

If you need anything further, we’re always here to help!

Rated 1 out of 5 stars

Customer service and quality.. BAD

I reached out one week ago about returning the jeans and still have yet to hear back from anyone. They smelled like bleach right out of the bag and the quality felt very low. They are stretchy but feel like jeggings more than jeans. The fact that their customer service is this bad is reason enough for me to never shop there again. Buyer beware!

1 June 2026
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Reply from FITJEANS

Thank you for your feedback, and we’re sorry to hear about your experience!

We would like to clarify that your inquiry was received during our high season due to our sale period, when we experienced a significantly higher volume of messages than usual. As explained in our email, each new email sent creates a new ticket and places you back in the queue, which unfortunately can delay response times.

Regarding the scent you noticed, this is not harmful but can occasionally occur with freshly dyed denim, especially when the product is packed and shipped shortly after production. Our production partner has recently adopted a more environmentally friendly dyeing process that significantly reduces water waste and chemical runoff. While this is a positive step toward sustainability, it can sometimes leave a temporary odor on the fabric. This typically fades after airing or washing by following our washing instructions.

We can also confirm that your return has now been processed and a refund has already been issued.

We’re very sorry for the inconvenience this caused and appreciate your patience while we resolved it💙

Rated 5 out of 5 stars

Everything worked out perfectly

Everything worked out perfectly. I just don’t like that you can’t exchange jeans and you would have to pay for shipping

1 June 2026
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Reply from FITJEANS

Thank you so much for your feedback!❤️ Very glad to hear you are satisfied with your Fitjeans!
We do offer exchanges now, so feel free to send us an email at help@fitjeans.com for further information 😊

Rated 5 out of 5 stars

Waist gap where?

Fast delivery, great customer service and great discounts on amazing pants

1 June 2026
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Reply from FITJEANS

Thank you so much for your wonderful feedback ❤️ we appreciate it so much!!

Rated 5 out of 5 stars

Finally a Jean that fits me perfectly

Finally a Jean that fits me perfectly!
I’m thrilled.
I will definitely buy more colours

8 June 2026
Unprompted review
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Reply from FITJEANS

Wow! That is the best feeling ever! Makes us so happy to hear that you are satisfied with your Fitjeans and that you will be coming back for more ❤️
Thank you for the support!

Rated 5 out of 5 stars

I love the pants

I love the pants. It made me a nice shape. I just love it. I will definitely buy more.

1 June 2026
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Reply from FITJEANS

Thank you so much for sharing your lovely feedback with us!
Very happy to hear you are satisfied with the jeans and how they fit ❤️ Cant wait to have you back for more!

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