Shock horror after my review a day ago, i get same AI generated reply in my inbox today. If you refund me on 30th August, how does my bank FK up repayment 21 days later. So my bank have now acclerate... See more
Company replied
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See what reviewers are saying
I like the fit coach app, I use it almost daily. (Hence the 5 rating). I do have some suggestions for the developer. 1. Don’t lock us in to plans made up by the company. I am on the weight loss... See more
Huge difference maker for me. I started three years ago with the FitCoach as I was having shoulder issues and knew I needed to stretch. Little did I know that the stretching routine daily would help m... See more
Warning! This is a terrible app. Beware about signing up for the 1 month trial! Even if you decline their offers to extend the membership they will charge you the following month full price. When... See more
Company replied
Company details
Written by the company
FitCoach was created to make fitness accessible and effective for everyone. Our app offers a wide range of home-based workouts and stretching plans designed to fit your personal goals and lifestyle. Whether you're looking to tone your body, improve strength, or increase energy, FitCoach provides personalized workout plans that deliver visible results in as little as 7–30 minutes per session. We believe fitness should be simple, enjoyable, and achievable, empowering users to take control of their health from the comfort of their own homes.
Contact info
Karaiskaki 13, 3032, Limassol, Cyprus
- https://contact-us.welltech.com/fitcoach.html?source=trustpilot
- fit-coach.io
3.2
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from FitCoach
Hey, Eusebio,
Thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
Best regards,
The FitCoach Team
Useful program
I found the FitCoach program to be very useful. Much of it is a bit tough for an old guy like yours truly (77). Just a few suggestions: Background music would be nice, a couple of grammar corrections needed with your instructor (AI?) and a few more varied programs so the same combination of exercises don't keep coming up.
4 August 2024
Unprompted review
Reply from FitCoach
Hi, Rock!
Thank you for your input. Feedback like yours always inspires us to get better.
We will be happy to help with the background music and tell you more about the available workout sessions.
Feel free to reach out to us at support@fit-coach.io with the subject line "TP review"? We’ll do our best to help you as soon as possible. We look forward to hearing from you.
Best regards,
The FitCoach Team
Love this app.
Love this app.. easy to follow easy to understand.. changeable/adaptable with tons of tips and motivation
3 August 2024
Unprompted review
Reply from FitCoach
Hey, Tracey,
Thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
Kind regards,
The FitCoach Team
Overall excellent app
Different exercises to do and not extremely long so you can actually do the work out. I wish they had a choice between beginner and intermediate. Beginner to easy and intermediate is hard. I guess im getting my work out in. Love the different choices in workouts as well. I had cancelled my subscription but will join back up after the year is over.
3 August 2024
Unprompted review
Reply from FitCoach
Hey Tricia,
Thanks for giving us the opportunity to help you achieve your goals!
As for the fitness level, please note that it depends upon the certain workouts, since some of them have two difficulty levels, while the others have three. Thank you for your feedback! We'll certainly consider it when working on improvements for the app😉
Kind regards,
The FitCoach Team
Beware !!
Beware !!!
Joined yesterday and cancelled today.
App to difficult to navigate, although I've joined for the promotional free 1 month it's not recognising and asking me the same questions pre membership then asking for payment again. Not recognising my e mail address that I had used to join with FitCoach.
Cancelled and requesting refund.
23 July 2024
Unprompted review
Reply from FitCoach
Hi Esmerelda,
Thank you for your feedback. We understand your frustration with the navigation issues and the problems with recognizing your email and membership status. Please contact us at support@fit-coach.io with the subject line "TP review" so we can assist you with canceling. We apologize for the inconvenience and appreciate your patience.
Good app very useful
21 July 2023
Unprompted review
Reply from FitCoach
Hi Ammar,
Thanks for the positive feedback! We're glad to hear you find the app useful. If you have any suggestions or need assistance with anything, feel free to reach out!
I liked the freedom and versatility of…
I liked the freedom and versatility of this program. The workouts were simple but challenging and easy to follow. People were commenting on the changes to my body 2 weeks into the plan.
1 June 2024
Unprompted review
Reply from FitCoach
Hi Shante,
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the freedom and versatility of our program. It's great to know that you found the workouts both simple and challenging, and that they were easy to follow. We're especially glad that others have noticed the changes in your body just two weeks into the plan. Keep up the fantastic work, and thank you for your feedback!
Feel good
The programme is varied and achievable, I enjoy it and feel better even though I miss the odd day. My body is beginning to feel like mine for the first time in years. I have a way to go but I'm enjoying the journey.
15 July 2024
Unprompted review
Reply from FitCoach
Hi Janet,
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the program and experiencing positive changes. It's great to know that you're finding the exercises varied and achievable. Your journey towards feeling better in your body is inspiring, and we're honored to be a part of it.
Keep up the fantastic work, and please reach out if you ever need support or have any questions. We're here to help you every step of the way.
Great beginners program
Able to set the level of exercise to meet my requirements, and clear and precise descriptions of exercises
15 July 2024
Unprompted review
Reply from FitCoach
Hello Richard,
Thank you for your positive feedback! We’re delighted to hear that you find our program great for beginners and appreciate the ability to set the exercise level to meet your needs. It’s wonderful to know that you find the exercise descriptions clear and precise.
Your satisfaction is important to us, and we’re here to support you on your fitness journey. If you have any questions or need assistance, please don’t hesitate to reach out.
Easy to follow directions
Easy to follow directions. A good mix of different things to try. Live that I can do it at home.
13 July 2024
Unprompted review
Reply from FitCoach
Hello Helen,
Thank you for your great feedback! We’re thrilled to hear that you find the directions easy to follow and enjoy the variety of exercises in the program. It's wonderful to know you appreciate the convenience of being able to do it all at home.
Your satisfaction is our priority, and we’re here to support you on your fitness journey. If you have any questions or need assistance, please don’t hesitate to reach out.
I signed up for a trial
I signed up for a trial
Month @ £15.95, did not enjoy the app so deleted it assuming that was the end of it. Apparently not as they have tried to charge me for further months @ £38.95 something I did not agree to, or at least I wasnt aware of. It seems a very underhanded way of working ( although profitable for them am sure). I have blocked all future payment requests but have tried downloafing the app again to cancel but says no active sub… and yet 3 requests for payment in last 48 hours
24 June 2024
Unprompted review
Reply from FitCoach
Hi, thanks for leaving a comment. It seems you're talking about the auto-renewal feature. Please note that billing details are always provided on the payment screen prior to completing a purchase. However, if you're having trouble unsubscribing from the app, we'd be happy to help. Please reach out to us directly at support@fit-coach.io with the subject "TP review". Have a good day!
Able to do all of the workouts.
Able to do all of the workouts.
Love food options.
It drives me to keep on track.
24 June 2024
Unprompted review
Reply from FitCoach
Hey, we appreciate your review and your time!
Helpful
Honestly, it's been really good keeping me on track. I enjoy it greatly.
26 November 2023
Unprompted review
Reply from FitCoach
Hi, thank you for your feedback! We're sooo thrilled to know you like the app!
Exercises and difficulty levels are…
Exercises and difficulty levels are great. My only problem is the workout doesn’t always sync with my Apple Watch, sometimes the connection drops mid work out.
21 June 2024
Unprompted review
Reply from FitCoach
Hi John, thanks for giving us the opportunity to help you achieve your goals 🙌 Regarding your connection issue, could you please send more details to our support team? It would help us if you could describe the steps leading up to the problem and include a screenshot demonstrating the issue as well. Please use these contact details support@fit-coach.io with the subject "TP review". Thank you!
Disappointing..found some of the…
Disappointing..found some of the exercises most geared towards super advanced..
17 June 2024
Unprompted review
Reply from FitCoach
Hi Caroline, thanks for bringing this to our attention! Our users' feedback is invaluable to us, and we always try to improve our app to fit our users' needs better. We've passed your suggestion over to the technical team for proper evaluation - thanks a lot for your feedback 🙌
BEWARE
BEWARE. Just checked the subscription and see that, although I signed up for a one off yearly amount, I had in fact been set to pay a three monthly fee in the next few weeks. This was not what I sign up for.
Avoid and use a different more honest app.
Gosh even their automated bot response is infuriating!!
16 June 2024
Unprompted review
Reply from FitCoach
Hi Eleanor! Thanks for your comment - it sounds like you're referring to your plan's auto-renewal feature. I'd like to emphasize that we prioritize transparency in billing, which is why before any purchase is finalized, we lay out all billing and subscription terms right there on the payment screen, to ensure users are fully informed. If you need additional assistance or need cancel your plan, our Support Team is ready to help. Feel free to reach out!
Love this app
Love this app, I couldn't afford it after the price increased however got offered another deal and signed up again
14 June 2024
Unprompted review
Reply from FitCoach
Hi, we are grateful for your feedback and we are more than happy to help you achieve your fitness goals!
I am satisfied because I can choose the time and place where I will practice
After the exercises, I feel excellent. Physically and mentally. At first, it was difficult for me to follow the exercises, but I quickly became more nimble and stronger. I do as much as I can. And that is more and more
12 June 2024
Unprompted review
Reply from FitCoach
Hey, thanks for taking the time to share this with us - that's so inspiring! Keep it up 💪
my wife doesn't recall getting this app…
my wife doesn't recall getting this app but has been billed £38.95 for it, we cannot afford to pay this subscription. it seems like a very underhand company that will take money without clarity on its billing. and now we have to try and find a way to get the money back.
9 June 2024
Unprompted review
Reply from FitCoach
Hi! We are sorry to hear about your experience. Our subscription terms are always available on the confirmation screen, and payments can only be completed after a user accepts these terms. If you have questions or need help, please get in touch with our Support Team by emailing support@fit-coach.io with the subject "TP review"- we'll be happy to help.
Reply from FitCoach
Hey, it is exciting to know you liked the app!
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