It takes along time for delivery. And items that are highly perishable come covered in mold. Eg bread items ###.refund sorted very quickly with photo confirmation ## thank you for the support.
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If l’m looking for a book or a calendar Fishpond is my place to go. Very happy with the service provided and the selection, also the prices appear to be reasonable. We get great pleasure from the 3... See more
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... See more
I have bought 3/4 puzzles from your company recently and am extremely satisfied with them. The designs are very contemporary, the colours are beautiful and the quality is excellent. I use puzzles to k... See more
Company details
About Fishpond.co.nz
Written by the company
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Contact info
Australia
- fishpond.co.nz
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Appreciated being kept informed of delivery date
Appreciated being kept informed of the delivery date of my book order. Easy to order online and very efficient service.
26 May 2025
Delivery Times - variable.
One book was ahead of time.
Another book (separate order) was shipped from NZ and took about 3+ weeks
26 May 2025
Waited two months for my order to…
Waited two months for my order to arrive and they cancelled my order after this long. Reasoning: “it’s out of stock”… after two months? No further reasoning was given from them. The item can be sourced and is available on there site as well? But “it will take ‘time’ to arrive” “hence we cancelled your order”. Is their response.
They refuse to help you out and are a complete waste of time, they send automated responses such as “this is not what we strive for” “we’ll send you a private message” and proceed to do nothing about it.
8 June 2025
Unprompted review
Reply from Fishpond.co.nz
Hi Myles,
We are sorry to hear about your experience.
We have sent you a request to get the order information and our Customer Experience team will then contact you directly to resolve this matter for you and find out what has not gone according to plan.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
My order came through too final…
My order came through too final destination intact, I was wrapt to receive book, will order again...
22 May 2025
It took so long to come from the UK
It took so long to come from the UK, the tracking showed it left and then went back to the UK before finally coming to NZ.
22 May 2025
Reply from Fishpond.co.nz
Hi Graeme,
We're very sorry for the delay with your order, we know we can do better.
The item was originally sourced from the UK, but it didn’t arrive at our warehouse as expected. We had to reorder it, which caused the extra delay and confusion in the tracking.
We've identified an area in our process that needs improvement and are working to fix it.
We understand this was frustrating and appreciate your patience. If there’s anything else we can help with, please let us know.
Kind regards,
Catherine
Sometimes you get a surprise.
Order processed and updates provided to advise progress. The book arriving was the correct book, however, I believed I had ordered a different cover version. I was disappointed that it was a different cover. The book was John Steinbeck 'Travels with Charlie'. The cover I wanted had John Steinbeck with his dog Charlie. The cover I received had a map of the United States. Not a huge deal, but I was disappointed.
22 May 2025
Very prompt and efficient service.
30 April 2025
Lesley Abbott
Lesley Abbott
Approx 25 May
A good quick service. Kept me well informed about book's dispatch and delivery. Easy to use website. Good pricing.
21 May 2025
The book arrived faster than expected…
The book arrived faster than expected :-)
Great service and a fair price
21 May 2025
Fast & Efficient
20 May 2025
When my last 2 purchases were delayed…
When my last 2 purchases were delayed or hard to find you kept me informed. You didn't give up and they eventually arrived. Very happy with the service
20 May 2025
Unacceptably long delivery time and…
Unacceptably long delivery time and inadequate communication from Fishpond when queried.
20 May 2025
Reply from Fishpond.co.nz
Hi Paula,
Thank you for your feedback, and we're very sorry to hear about your experience.
We sincerely apologize for the delay in your delivery and for the lack of timely communication. This is not the level of service we aim to provide, and we understand how frustrating it can be when expectations aren't met.
We’re currently working on improving both our delivery processes and customer support responsiveness to ensure a better experience for our customers moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Catherine
Kept me totally informed
Kept me totally informed on progress of delivery. This was particularly important as there was a delay in my book arriving from USA. Your communication was greatly appreciated
20 May 2025
Fishpond is my first choice when…
Fishpond is my first choice when searching for a book. The prices are the best, as is their delivery service.
20 May 2025
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