Fishisfast Reviews 978

I am amazed on the attitude these guys have with their customer support. Highly recommend avoiding them at all cost. Do your research and sign up with a more customer centric, less arrogant service provider.

A+++ experience with this company. Someone tried to scam me on Ebay and used this company as the address (even though I put no int'l orders). (buyer claimed item was stolen & in the process ordered the item to be shipped overseas to him in Russia & put a claim against me on paypal & ebay!) Advice: report to Ebay immediately.

I contacted the security department and the person who handled it was efficient, thorough and did what needed to be done to stop the fraudster from sipping the item overseas. They are 100% legit and they have 0 tolerance when it comes to fraud. I will be using them and recommending them to friends going forward. Thank you for all your help!

They steal you and close your account !!!

A service that suspend your account immediately after opening a dispute in PayPal!!
Really??!

Very bad, I had bad experience with them, DON'T try them

I was using fishishast sence 2014 some time i got los of issues with my shipment or missing part in past few years so last shipment its was alot of issues in one shipment
Price was very high , 3 lost items and broken item they said we don't cover this type of damage.
Damage is damag.so strange !!
So i keep trying with customer service but no action so I was used PayPal payment option so i Open a dispute for a Fishisfast but i found my account in this company is locked !!
When I asked them they said because you you complained about us !!
I told them this is against PayPal policy but they don't care so please
And they using so Selfish style with the customers

Well packed. Arrived in good state

I was researching for more than a week to select right parcel forwarder, due to that I am ordering fragile and expensive things. Package shipped fast (excluding Turkey customs, but after payment FedEx delivered this package at the same day). Also, the customer service is quietly fast and helpful!

I used different companies and all got bad experience with, until i went into fishisfast

to be honest at the begining i was worried because i read some bad reviews, i made now almost 10 shipments with them, each value was around 1k stuff and never had in issue, very fast processing, never received something messing

till now everything is going great

First an foremost I will never use ur service EVER again.. 1st my package 📦 was lost, an I was told it was my fault because of my labeling.. 2nd everytime I called ur representatives were very ignorant and extremely unhelpful. They would leave me on hold for 30 minutes an wouldn't transfer me to a supervisor about my situation.. I am just done with FISHISFAST and I will tell EVERYONE I know to not use "FISHISFAST"... Because everyone needs to know how bad your customer service representatives are..

P.S. Good luck in the near future if you don't do something about your Customer Service!!!! 😤😡😠

Super super /super super

Everything is good. very good company, I recommend it to everyone.

very good service. very fast sevice. I think if you add the EMS service ,your service will be perfect. Thank you.

Thank you fishisfast for making things happen and easy to get thnx for fast shipping and excellent service keep the good work up , cheeers

Fast delivery. Good packing. It's not the first parcel without any problem. Recommend.

I will simply attach my email to fishisfast below which I believe will explain fairly well..
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I would like to make a complaint regarding the current pending parcel (Parcel #xxxxxxx) in my locker.

I have been trying to ship this item since Tuesday but have been met with one fiasco after another.

First, I received a message saying that two of my items contained batteries even though they did not. Even though I have provided plenty of detail regarding these items they are still marked as having batteries. THEY DO NOT CONTAIN ANY BATTERIES.
When asking support why these items were being held back, they then told me the reason they were being held back is because they were electronics and electronics cannot be shipped with liquids. This is obviously not true as:

Electronics have been shipped with liquids by you before
Such a restriction has not been and still isn't mentioned in your list of restricted items here
A similar item was packed in with the supposedly prohibited items

Despite my insisting that there was no such restriction and asking to speak with a supervisor, support continued to hold up the item until I provided links to easily searchable information available online about the items and refused to forward me to senior management

Then support tried to restrict me from using USPS as a delivery option (FedEx and DHL are not reliable shipping options to Sri Lanka). When I began to pursue their reasoning and asked to speak to senior management (second time), suddenly electronics can be shipped with liquids and USPS has become an acceptable option. I was told everything was fine and the item would be processed

One day later there was a new problem. Listerine mouthwash (an anti-sceptic), now apparently cannot be included because it "contains" alcohol. This is also ridiculous..

Listerine has been shipped to Sri Lanka by me using Fishisfast via USPS many many times before
If you were to block all products that "contain" alcohol this would include medicines, cleaning fluids, aftershave, colognes, perfumes, flavouring extracts and countless other items which is a joke.

I wanted my parcel to be shipped by the end of the working week so I simply accepted leaving this item out as it is cheap and easily replaceable. I paid for shipping and insurance and was hoping for the item to be picked up by the end of the working week. I was told everything is fine now and the item would be processed now

The next day suddenly there is yet another problem. Now my item descriptions are too vague and the parcel is being held up until I insert the brand name into every line item.

This is not a requirement by any customs declaration
Is illegal as it infringes on my right to privacy
The item description has been filled in a way consistent with its HS codes. Sri Lankan customs officers do not recognise brand names and product codes. Filling them in with brand names and product names leads to extremely long delays. The item descriptions have been filled in this way FOR A REASON

It is not reasonable to expect me to incur multiple times the fair shipping charge, and multiple delays, because random members of your team have decided they are going to change the way they interpret shipping restrictions without prior notice. Had the new interpretations been notified I could make the decision either to not purchase the items or use a different freight forwarder (which is what I will do from now on). Moreover, these interpretations are demonstrably wrong.

I requested to speak to senior management three times and I was deflected each time until I conveyed that my next recourse would be a complaint to the Consumer Financial Protection Bureau.

I have been using FishIsFast since 2018 and have never had to deal with such a nonsensical line of questioning from support and obnoxious processing from the warehouse. There has clearly been a change in team members either within the support team or at the warehouse with the resulting level of service now completely unacceptable. This apparently has all been done in the name of appeasing some ridiculous bureaucrat somewhere in the value chain. Please ship out my parcel ASAP as I want to sever ties with FishIsFast as soon as possible and would like this relationship relegated to the trash heap.
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A few days after posting this review my account has ben suspended. No explanation was provided but I think it's clear why the action was taken.

email received below:
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Hello,

We're sending you this email to inform you that your Fishisfast account has been found to be in violation of our terms and conditions. As a result, your account has been suspended and locked. We can no longer offer our services to you.

If you have any items in your locker please contact us to arrange their return to the store at no charge.

Any future accounts opened by

The way they package the shipment with the cardboard boxes is very unique and amazing, never seen such a good service, keep it up! just wish the shipping charges would be a bit lower.