fisheandlilly.com Reviews 

567
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers had a great experience with this company. Customers are really happy with the stylish furniture designs and mention that the wooden pieces look stunning in their homes. People frequently praise the fast delivery service, noting that packages arrive quickly and everything is extremely well protected. Buyers find it super simple to assemble the furniture since only a few legs need to be attached. Though some customers experienced issues with damaged items or delayed shipping times. A few reviewers felt that customer support could be much better when trying to arrange returns or replacements for faulty products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like bedside tables are solid,... See more

Quality

Consumers find quality to be positive, highlighting that the furniture is well-made, sturdy, and features... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting speedy arrivals... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many consumers praise specific support... See more

Order

Clients share ambiguous opinions on order experiences, as feedback varies significantly among buyers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased two Scandinavian Logan Walnut side tables. The first shipment, both the items received were defaced. I contacted F&L who collected, dispatched and replaced defaced side tables all within... See more

Company replied

Rated 5 out of 5 stars

I was looking for simple, lovely, effective design, of good quality oak. I was prepared to pay a lot but hoped for a reasonable price. The bedside tables I found at fisheandlilly were exactly what I... See more

Company replied

Rated 5 out of 5 stars

The whole purchase and delivery was absolutely perfect. It arrived very quickly, well packaged and it was super easy to put the legs and handles on. We are very impressed with the quality and how stur... See more

Company replied

Rated 5 out of 5 stars

We're very happy with our new bedside tables which are stylish, well-made and, most importantly, narrow enough to fit our small space. One quibble: the items turned out to be darker than in the photog... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


Contact info

4.2

Great

TrustScore 4 out of 5

567 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(567)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent website and super quick…

Excellent website and super quick delivery. I ordered two bedside tables (Wright Oak) which were on sale. Items were as expected and easy to assemble. Solid and good quality.

30 July 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thanks so much Cristina, I'm really pleased to hear you're impressed by our site and items :)

Rated 3 out of 5 stars

The side table I ordered arrived very…

The side table I ordered arrived very quickly however once unpacked I noticed a few things:
- The side table was covered in dust inside and outside
- There are definitely imperfections on the side table especially on one of the table legs.

Of course the side table is nice enough at first glance and I do like it, but those two aspects did dampen the quality for me.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Easy, fast and beautiful

The customer journey was super easy, delivery was fast and the cabinets are beautiful. They fit perfectly in our little cottage!

1 August 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thanks so much! We look forward to serving you again soon :)

Rated 5 out of 5 stars

Excellent service

Excellent service , especially after our chosen bedside tables were in the end a little too small and we requested an exchange. Stephen couldn't have been more helpful. Our final cabinets, the Scandinavian Walnut Oslo Bedside Tables, are perfect, well built and look great. Very impressed with the sturdy packaging too!

14 August 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thanks so much for this kind review, these really mean the world to us!! Thanks again :)

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I ordered x2 bedside tables from F&L. One of the tables delivered was the wrong colour. I contacted F&L and they organised a replacement after I sent mine back. Then after 4 further deliveries the same consistent problem happened. They checked their stock as had issues with ‘labelling’. They then sent me pictures of the next bedside table which came with a note from a previous customer due to imperfections this was returned by them. I could not believe I was sent this after all the trouble previously. I have had days waiting in the house for delivery and uplift of previous. They are very quick to take your money and not resolve the issue. This went on for over 2 months. In the end I have given up and asked for a full refund - currently awaiting. ‘Stephen’ from F&L takes a long time to reply and ignores many basic questions. I have tried to leave a review on their website but this was blocked. I would NEVER use this company again.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service from…

Fast and efficient service from ordering to delivery, very pleased with product and service, would recommend

19 July 2025
Unprompted review
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Reply from fisheandlilly.com

Thank you very much :)

Rated 5 out of 5 stars

The tables were just what I wanted and…

The tables were just what I wanted and were delivered within days of ordering. Great quality but inexpensive I would definitely buy from here again.

12 August 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thanks so much :)

Rated 1 out of 5 stars

Very poor quality furniture

Very poor quality furniture, scratch and dented, had varnished over saw dust from drilling handle holds. When returned, they attempted to redelivery the exact same package in the packaging I sent it in. They confirmed they had received the return but have still not processed the refund despite saying it would be I'm my account within 24 hours. When emailed customer service to ask, I got the same copy and pasted response sent the week prior. Still waiting for refund.

5 August 2025
Unprompted review
Rated 3 out of 5 stars

Console table

Console table. Looks nice but very lightweight. I got it in the sale at a good price so I kept it. Had I paid full price I would have been very disappointed and would have returned.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Fishe & Lilly sent me a confirmation of order email. At each stage they gave me an update, the delivery men were friendly and pleasant. The furniture is beautiful, was very well packaged and the legs were easy to fit. Excellent service all round, something that is highly valued by me and not taken for granted. Would definitely buy from this shop again. Thank you.

19 July 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you for this really kind review! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, great communication. Items were well packaged as well. Really good quality. Would definitely recommend.

31 July 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much for supporting our family business and leaving this very kind review! We look forward to serving you again :)

Rated 5 out of 5 stars

We received the most gorgeous bedside…

We received the most gorgeous bedside tables however, we had to send them back as we got the measurments wrong. The quality of the furniture was beautiful but the reason we wanted to write a review is because the service we received was brilliant. Muskan was prompt with the responses, and the return was made quick and easy. Will definitely order from this company again.

24 July 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thank you so much! We look forward to serving you again soon

Rated 5 out of 5 stars

Really please with this wooden…

Really please with this wooden furniture, very quickly delivered after order and arrived well protected in good packaging. Been looking for something like these for months and these are perfect for colour.

15 July 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thanks so much! This is a really great review and I'm so pleased you found us!

Rated 5 out of 5 stars

Great Customer Service & Quality

Great Customer Service & Quality

Its hard to find solid wood pieces; a lot of times I found pieces labeled as such still had laminate parts etc

However the wardrobe & dresser I got from them were solid wood.

Additionally their customer service was super helpful when I inquired about changing one of the pieces out that I ordered (tho note to wise - hold on to the original box if you are going to do this).

22 July 2025
Unprompted review
fisheandlilly.com logo

Reply from fisheandlilly.com

Thanks so much for this great review! We really appreciate it.

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