Firsty Reviews 273

First time with an eSim which was in Morocco. I opted for the First Class package which cost me £11.52 for the 4 days. After using it I realised the Comfort + would have been more than adequate for my use. Really impressed. Easy to set up and the speeds were decent. On a speed test (Ookla) I was getting 169Mbps down and 12.3 up.

Firsty eSIM worked perfectly for my partner and I on our big Asia trip! My partner’s eSIM worked straight away but I needed a bit of extra help from a tech angel called Julia. Julia managed to get my eSIM to work after a couple of troubleshooting steps and now mine is working perfectly too! Super fast data and exceptional customer service. What more could you want? Thanks Firsty!

Had problems setting up the eSIM as it wouldn't connect to a network. AI bot chat was pretty good, but it wasn't able to resolve my issue. I was transferred to a real person - Julia - who was able to help.
I'm from the UK, holidaying in Banff Canada, using Firsty Comfort+. Excellent signal strength, even at the top of a mountain!

The support is great, the referral system is a great way to get credits, with which i can buy cheap data packages or make calls

The fact that you can view ads for free data is just great. However Firsty Free is not available worldwide and in some countries where it's not available you will watch the ad but not get the free data. It would be helpful to immediately get a message saying it's not available in the country you are at rhe moment in this case.
My experience with customer support has been good though!

Their paid plan is useless, if you want to have a normal internet connection just use a reliable service for maybe 0.20$ a day more.
If you’re looking for the free service go ahead, but don’t think that if you pay you will get a normal and working internet like you are used to. On their comfort+ plan they advertise high speed internet (even the amount of gb, 1.5, was hard to find on their website before purchase, I got that info was from eSIMDB), when in reality it’ll be very slow. For example, navigating safari was barely possible, maps take ages to load (extremely inconvenient when it’s the most important thing), Instagram don’t think of it, only WhatsApp and very basic services will work. While on a WhatsApp call, it was impossible to use google translate. They go through all your data and control which services get “decent” speed and which don’t, but in reality everything gets slowed down anyways. This also raises a privacy concern with what happens with your data.
To sum up, go for the free service if you don’t really need internet, and if you do need it go for another provider.
I am using their service in Russia, where data itself is among the cheapest in the world, by the way.

It's a game changer for travellers who try to use wifi, but still find a need for backup with data - FREE!
I've always worked hard at sticking to wifi when overseas, not being prepared to pay exorbitant data rates from either my own UK ISP or even from other lower-cost providers like SMARTY (especially in USA).
Visiting Egypt this month, I was seeking a cost-effective data back-up on a Nile cruise, and stumbled upon Firsty. After a couple of weeks' daily use of the FREE service I am a total convert and will be keeping the eSIM on my phone for future trips.
The required adverts (mainly 30 seconds, for Uber or Firsty!) became a routine exercise and I often loaded up a few at once to give myself a couple of hours use when away from wifi. Although it is a pretty slow service, it is perfectly adequate for my text-based needs and I was the envy of others, being able to follow BBC Sport reports of both the Azerbaijan Grand Prix and the Ryder Cup while on coach trips or in the desert!
I used the promotion to introduce my wife to Firsty and she bought the cheap ad-free version for a few days, which was faster (as advertised) and nearly as good as wifi for basic use.
Clearly the free version wouldn't be suitable for data nomads or those needing a reliable work access, but for the humble traveller it provides exactly what I needed.
I did try to introduce a couple of 'fellow-travellers', but found the ability to do so using WhatsApp frustrating - and not all Android phones (even quite recent) are suitable.
When I have used the AI Chatbot to answer queries, I was very impressed with its apparent personalisation and ability to provide relevant and useful responses; however, I didn't dig very deep!
All in all, this App really deserves to succeed in the long-term - it could well be the data equivalent of WhatsApp for travellers; however, I hope it is able to survive the inevitable competition from the majors and remain independent.
Good luck!

From Tanzania
Installed Esim.
Needed a bit of support and their support was excellent.
Well done Firsty

Used the free version in USA and Canada

After some issues with connecting in the beginning there were no problems until the service was lost. After the good support from first the AI bot and later from Julia everything is working fine. I choose for the paid version and got value for money

Firsty helped me set up my new eSIM card and answered all my questions very quickly by email. The support was efficient, friendly, and guided me smoothly to a solution. I’m very satisfied and can highly recommend Firsty!

Unlike others, you can purchase daily. Ideal for my 3 days in Switzerland at €1 a day for 1.5gb a day. Will use again for my 7 days in China and Thailand next month. There are cheaper for longer trips, but kudos to them for seeing a need for short trips. Highly recommended.

As a completely free service, is perfect for sporadic messaging or really light browsing.
Happened to be a little buggy (one time for a sudden loss of connectivity, another for an installation error after their recent service upgrade), but the support team is kind and really responsive.
Didn't try the premium options, but definitely will the time I'll need to work outside EU.
Even though not perfect, 5 stars for the innovative idea, keep it going.

Nice support, it is working.

Support was quick and very nice.

Since it is working fine, basically no need to contact the support.

I travel a lot and have tried a few different mobile services but I love this company, their service is just the best for travel most competitive pricing and customer service is top notch. You can get connected the moment the plane touches down and they have plans for everyone. Five stars for Firsty!

Super easy, great value, and really good live chat support if you need it. I needed a hand after accidentally deleting my eSIM and Julia helped me!

The chat response was rapid & friendly, felt really supported throughout the experience, haven't tried the app or eSIM as not yet in country of destination.

This isn't a review of the working service but of how support works. I wasted quite a bit of time with Firstly's AI bot that seemed convincing to begin with and seemed to even read uploaded phone config screenshots and confirm my config was good. Then it got less responsive and kept saying that I had not replied... while I was waiting for it. Got transferred to a human who eventually found the issue wasn't technical at all but with my plan not having been activated. The bot had my ID so could have checked that quickly.

I am staying in an area with really poor mobile data and need to check all 4 UK networks to find the best at my accommodation address. Firstly does cover all 4 networks so fulfils that need, I can test them one by one then may buy an extended plan.

The rate is based on here and now. Quick help and solution. Take care that you know how to use the application before making a trip. The backup is 24/7 a serious must when you're alone in a place without a confidant language of instruction.

The service is very bad & they are not supportive .. and disrespectful towards specific people