FirstVet - UK Reviews 4,264

TrustScore 4 out of 5

4.0

Kensington Square 13, Saint James House, W8 5HD London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very quick to get an appointment in the middle of the night. Dr Dudek was fantastic and was thorough in questioning, supporting me to examine my cat to give her more information. The advice and plan g... See more

Rated 1 out of 5 stars

Don't get me wrong, the vet was fine, so if this is a free service for you, use it! If you're looking to save on full price vet costs, this ends up being even more. As now we are paying the FV fee an... See more

Rated 1 out of 5 stars

Horrifically unreliable app. Part of my ManyPets policy. Trying to log in to make an out of hours vet appointment to be constantly told that it can’t find my policy details, so I’m trying to reset and... See more

Company replied

Rated 5 out of 5 stars

First time using The FirstVet app found it easy to set up we had an appointment within 30 minutes and the Vet called on time. The video call was excellent we was given great advice and our minds set a... See more


Company details

  1. Veterinarian

Written by the company

No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.


Contact info

  • Kensington Square 13, Saint James House, W8 5HD, London, England, United Kingdom

  • +44 0333 303 4730

4.0

Great

TrustScore 4 out of 5

4K reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First vet is great

First vet is great! It came with our pet insurance policy with Bought by Many. As first time dog parents, it’s very helpful do get access to a vet for our pooch. It’s a good first step before you actually have to take your ill dog to pet hospital.

10 November 2020
Rated 5 out of 5 stars

Prompt and Precise

After discovering our pet had ate a substantial amount of chocolate my first thought was to use the first vet service included in my insurance plan. The vet contacted us via video link which he gave us the advice necessary to proceed with the best course of action to make sure out pet was kept safe and healthy. Overall the process took around 20min and was incredibly easy to do. I couldn't recommend it enough.

10 November 2020
Rated 5 out of 5 stars

Very thorough service

I had a great first experience with FirstVet. The vet I spoke with was so lovely and really helped reassure me that I wasn't going mad with my cat's symptoms. She sent a follow up email to my local vet as well, meaning that nothing will get missed. All around a really thorough service considering it's only via video call.

10 November 2020
Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment within 15 mins. Vet was really attentive and listened. gave great advice and showed real care for our dog

10 November 2020
Rated 5 out of 5 stars

Incredible service

I’m yet to have a consultation with a Vet who isn’t passionate and caring. Their professional demeanour and understanding makes me feel confident in next steps and diagnosis

10 November 2020
Rated 5 out of 5 stars

Fantastic service

Very quickly made an appointment when needed late at night and clear and helpful advice given from a friendly vet! Received a written report after the call and all info available in the app too. Will definitely be using again, this is a god send when needed out of usual vet office hours and you don't have to leave home!

10 November 2020

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