Very quick to get an appointment in the middle of the night. Dr Dudek was fantastic and was thorough in questioning, supporting me to examine my cat to give her more information. The advice and plan g... See more
Location
Switch locationKensington Square 13, Saint James House, W8 5HD London, England, GB
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See what reviewers are saying
Don't get me wrong, the vet was fine, so if this is a free service for you, use it! If you're looking to save on full price vet costs, this ends up being even more. As now we are paying the FV fee an... See more
Horrifically unreliable app. Part of my ManyPets policy. Trying to log in to make an out of hours vet appointment to be constantly told that it can’t find my policy details, so I’m trying to reset and... See more
Company replied
First time using The FirstVet app found it easy to set up we had an appointment within 30 minutes and the Vet called on time. The video call was excellent we was given great advice and our minds set a... See more
Company details
Written by the company
No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.
Contact info
Kensington Square 13, Saint James House, W8 5HD, London, England, United Kingdom
- +44 0333 303 4730
Replied to 57% of negative reviews
Typically replies within 24 hours
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First vet is great
First vet is great! It came with our pet insurance policy with Bought by Many. As first time dog parents, it’s very helpful do get access to a vet for our pooch. It’s a good first step before you actually have to take your ill dog to pet hospital.
Third time I have used FirstVet
Third time I have used FirstVet and constantly first class service. Responsive and kind vets. Thorough recap of call straight afterwards.
First time using the service and it was…
First time using the service and it was wondeful, lovely vet and advice/information given.
Brilliant as always
Great to see a vet in your own home…
Great to see a vet in your own home when you are worried. Amazing expereince
Fantastic service
Fantastic service. Very helpful, such a good idea.
The vet was very thorough and gave lots of advice
Prompt and Precise
After discovering our pet had ate a substantial amount of chocolate my first thought was to use the first vet service included in my insurance plan. The vet contacted us via video link which he gave us the advice necessary to proceed with the best course of action to make sure out pet was kept safe and healthy. Overall the process took around 20min and was incredibly easy to do. I couldn't recommend it enough.
Very helpful
Very thorough service
I had a great first experience with FirstVet. The vet I spoke with was so lovely and really helped reassure me that I wasn't going mad with my cat's symptoms. She sent a follow up email to my local vet as well, meaning that nothing will get missed. All around a really thorough service considering it's only via video call.
I was very impressed with the set up…
I was very impressed with the set up and execution with FirstVet
Top service
Appointment was made very quickly…
Appointment was made very quickly within half hour.. Very good advice and follow-up information emailed.
Excellent service
Excellent service. Appointment within 15 mins. Vet was really attentive and listened. gave great advice and showed real care for our dog
As first time dog owners the service…
As first time dog owners the service today was invaluable. Got an appointment with in 30 mins and the vet advised us what to do. This comes free with LV pet insurance so even better. thanks again from me and Rolo.
A brilliant service
A brilliant service. Easy to to and a quick response. Spoke with a lovely vet who put our minds at rest.
Incredible service
I’m yet to have a consultation with a Vet who isn’t passionate and caring. Their professional demeanour and understanding makes me feel confident in next steps and diagnosis
Extremely grateful and very professional
Fantastic service
Very quickly made an appointment when needed late at night and clear and helpful advice given from a friendly vet! Received a written report after the call and all info available in the app too. Will definitely be using again, this is a god send when needed out of usual vet office hours and you don't have to leave home!
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