I really enjoyed my conversation with Prince today. He was so helpful and took care of resolving my tech issue. he really got me back to business. such a great customer service experience.
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See what reviewers are saying
Starter using it for my new small business and it’s been helpful so far. That automated commission tracking feature makes the job so much easier. I can see exactly how my affs are performing without m... See more
Company replied
I've been using FirstPromoter for about 3 years now, and it's the best affiliate tracking software I've used. It has so much functionality, it's simple to use, and the customer support is incredible.... See more
Company replied
I had an issue with the Test Click Tracking step in the process of my first campaign during my trial period. I tried to reach the customer service, they advised me to contact my hosting service and we... See more
Company replied
Company details
Written by the company
Modern and reliable affiliate tool for subscription-based companies. Since 2017, our mission has been clear: helping businesses launch and grow highly profitable affiliate programs. Our results speak for themselves: $30M + revenue tracked every month 2000+ clients 7000+ programs launched Integrate seamlessly with Stripe, Paddle, Chargebee, Recurly, Braintree or our API. Try it free for 14 days!
Contact info
Romania
- firstpromoter.com
I really enjoyed my conversation with…
I really enjoyed my conversation with Prince today. He was so helpful and took care of resolving my tech issue. he really got me back to business. such a great customer service experience.
2 April 2026
Unprompted review
Reply from FirstPromoter
Hello Alexandra,
Thank you so much for taking the time to share this — it really means a lot to us! 😊
We're so glad Prince was able to get you back on track quickly. That's exactly the kind of experience we want every customer to have, and it's wonderful to hear he delivered just that. We'll be sure to pass your kind words on to him!
Thanks again for choosing us — we're always here if you need anything. 🙌
Warm regards,
FirstPromoter Team
among the best
Started using it quite recently, but so far everything has been working great. Having experience with several different affiliate platforms, I can confidently say this one is definitely among the best. The interface is intuitive and easy to navigate, customization options are easy to use, and the customer support team is exceptionally friendly and responsive.
24 March 2026
Unprompted review
Reply from FirstPromoter
Hello Gianna,
Thank you so much for your kind words! 🙌
We’re really glad to hear that your experience has been a great one so far, especially given your background with other affiliate platforms — that means a lot to us.
It’s great to know that you find the interface intuitive and the customization options easy to use, and we’ll be sure to pass your feedback along to our support team as well 😊
If there’s ever anything we can help with, don’t hesitate to reach out. We’re here for you!
Warm regards,
FirstPromoter Team
It makes the job so much easier
Starter using it for my new small business and it’s been helpful so far. That automated commission tracking feature makes the job so much easier. I can see exactly how my affs are performing without manual work, I like it
6 March 2026
Unprompted review
Reply from FirstPromoter
Hello,
Thank you so much for your review! We’re really glad to hear that FirstPromoter has been helpful for your new business and that the automated commission tracking is making things easier for you.
It’s great to know you’re able to track your affiliates’ performance without the manual work — that’s exactly what we aim for. If you ever need any help as you grow, we’re always here for you. We truly appreciate you taking the time to share your experience!
Warm regards,
FirstPromoter Team
Best Affiliate Tracking Software
I've been using FirstPromoter for about 3 years now, and it's the best affiliate tracking software I've used. It has so much functionality, it's simple to use, and the customer support is incredible. Prince has especially been extra helpful with guiding me in setting up anything technical. The rest of the team has been amazing too. Thank you!
13 March 2026
Unprompted review
Reply from FirstPromoter
Hello Alex,
Thank you so much for your kind words and for being with FirstPromoter for the past 3 years! We’re really happy to hear that the platform has been helpful for managing your affiliate program and that you find it both powerful and easy to use.
I’ll make sure to pass your feedback along to Prince and the rest of the team — they’ll be thrilled to hear it. If you ever need anything else or have questions in the future, we’re always here to help. Thanks again for sharing your experience with us!
Warm regards,
FirstPromoter Team
They have the best support.
They have the best support.
Easy and user friendly
4 March 2026
Unprompted review
Reply from FirstPromoter
Hello Yazmin,
Thank you so much for your kind words! 😊
We’re really happy to hear that you find FirstPromoter easy to use and that our support team has been helpful. If there’s ever anything we can assist you with, don’t hesitate to reach out — we’re always here to help!
Warm regards,
FirstPromoter Team
Very satisfied
I wanted to share that Louis's assistance is always on point. The FirstPromoter team is consistently eager to help and dedicated to improving our work relationship.
4 March 2026
Unprompted review
Reply from FirstPromoter
Hello Nicole,
We really appreciate you sharing this! 😊
It’s great to hear that Louis’s assistance has been helpful and that you’ve had a positive experience with our team. We care a lot about supporting our customers and building strong working relationships, so feedback like this truly means a lot to us.
If you ever need anything, we’re always here to help!
Warm regards,
FirstPromoter Team
Fast customer service!
4 March 2026
Unprompted review
Reply from FirstPromoter
Hello Romain,
Thank you for your feedback! 😊
We’re glad to hear you had a great experience with our support team. If you ever need any assistance, feel free to reach out — we’re always here to help!
Warm regards,
FirstPromoter Team
Reply from FirstPromoter
Hello,
Thank you so much for your kind words!
We truly appreciate your feedback and are happy to hear you had a great experience with our support team. If there’s ever anything else we can help you with, we’re always here for you!
Warm regards,
FirstPromoter Team
A solid tool that doesn't overcomplicate things
We recently tested First Promoter and had a really good experience. It is straightforward and the interface is intuitive. Overall, a solid tool that doesn't overcomplicate things
17 February 2026
Unprompted review
Reply from FirstPromoter
Hello,
Thanks so much for taking the time to share this! We’re really happy to hear you had a great experience with FirstPromoter and found the setup straightforward and the interface intuitive. Keeping things simple (without losing power) is exactly what we aim for.
If you ever have questions or want tips on getting the most out of your program, just reach out via chat — we’re always here to help.
Warm regards,
FirstPromoter Team
Great Support Team
I was having issues with a campaign and their support team helped me out. Their team is very professional and helpful.
10 February 2026
Unprompted review
Reply from FirstPromoter
Hello Mubeen,
Thanks so much for the kind words! We’re really glad that the team could help get your campaign back on track. If you ever need anything else, we’re here for you.
Warm regards,
FirstPromoter Team
Flexible. Global. Reliable
From my experience, First Promoter stands out for its strong multi-currency support and the freedom to fully customize the affiliate dashboard with CSS and JavaScript. It’s flexible, reliable, and easy to run without constant maintenance.
4 February 2026
Unprompted review
Reply from FirstPromoter
Hello Dora,
Thank you so much for the review! 🙏 We’re really happy to hear FirstPromoter has been a great fit for you—especially the multi-currency support and the ability to fully customize the affiliate dashboard with CSS and JavaScript.
It’s awesome to know it’s been flexible, reliable, and easy to run without constant maintenance—that’s exactly the experience we aim to deliver.
If you ever need anything or have ideas for improvements, just reach out anytime!
Kind regards,
FirstPromoter Team
Prince was unreal
Prince was unreal. Technical problems like webhooks and JSON bodies are a tough one to handle for some folks, but Prince got back to me quickly, took the time to understand the workflow and got my problem solved!
Thx prince!
2 February 2026
Unprompted review
Reply from FirstPromoter
Hello,
Thanks so much for the review! 🙏 We’re really happy to hear Prince was able to jump in quickly, understand your workflow, and get everything sorted.
I’ll make sure to pass your kind words along to him. If you ever need help with anything else, just reach out anytime!
Kind regards,
FirstPromoter Team
Way better option!
First Promoter has been great - the customer service live chat always answers fast and offers real help. So far, so good! Way better for us and our users than our past software :)
2 February 2026
Unprompted review
Reply from FirstPromoter
Hello Mark,
Thank you so much for the review! 🙏 We’re really happy to hear FirstPromoter has been a better fit for you and your users, and that our live chat support has been quick and genuinely helpful.
If you ever need anything as you continue growing your program, just reach out anytime—we’re here for you!
Kind regards,
FirstPromoter Team
I was having some trouble getting referrals to track
I was having some trouble linking the right stripe account and getting tracking to show up for promoters, but they hung in there with me and trouble shot the issue until we figured it out!
30 January 2026
Unprompted review
Reply from FirstPromoter
Hello Kara,
Thank you so much for the review! 🙏 We’re glad we could help you get everything sorted, and we really appreciate your patience while we troubleshooted it together.
If anything else comes up or you’d like us to double-check your setup, just reach out anytime.
Kind regards,
The FirstPromoter Team
Excelent customer service.
Excelent customer service. They helped me to install everything in a call
29 January 2026
Unprompted review
Reply from FirstPromoter
Hello,
Thank you so much for your review! 🙏 We’re really happy to hear you had an excellent experience and that our team could help you get everything set up during the call.
If you ever have any questions or need a hand with anything else, just reach out—we’re always here to help.
Warm regards,
FirstPromoter Team
Prince has been a life saver when it…
Prince has been a life saver when it comes to working with FirstPromoter. He's always super responsive and really helpful! I highly recommend working with FirstPromoter for your affilate program.
28 January 2026
Unprompted review
Reply from FirstPromoter
Hi Jeff,
Thank you so much for the kind words! We’re really happy to hear Prince has been so helpful throughout your experience. I’ll make sure to share your feedback with him.
If there’s anything else we can help with as you grow your affiliate program, just let us know anytime.
Kind regards,
FirstPromoter Team
A great affiliate tracking tool
We’ve been using FirstPromoter for our SaaS affiliate program and it’s been easy to work with from the start. The Stripe integration was simple to set up, recurring commissions run smoothly, and the dashboard is clear for affiliates. Pricing feels fair compared to other tools we looked at, and support has been very helpful whenever we had questions. Overall, it’s been a great fit for our needs.
22 January 2026
Unprompted review
Reply from FirstPromoter
Hello Allie,
Thank you so much for the kind review!
We’re really happy to hear that FirstPromoter has been a great fit for your SaaS affiliate program. It’s great to know the Stripe integration, recurring commissions, and affiliate dashboard have all been working smoothly for you.
We really appreciate your feedback—our team is always here to help, so it means a lot to hear that you’ve had a positive experience. Thanks again for taking the time to share this, and we’re excited to keep supporting your growth!
Warm regards,
FirstPromoter Team
Used Rewardful before and the difference is day and night.
Used FirstPromoter for months now and it’s a 9.9/10. Great software, quick support, clear communication. Every issue we ever ran into was fixed fast. We used Rewardful before and the difference is day and night.
26 November 2025
Unprompted review
Reply from FirstPromoter
Hello Dorian,
Thank you so much for your fantastic review! We’re thrilled to hear that FirstPromoter has been a 9.9/10 experience for you. Our team works hard to provide reliable software, fast support, and clear communication — and we’re continuously pushing to become a full 10/10 for you.
We’re also happy to hear that the transition has been a positive one. If you ever need anything or have suggestions, we’re always here to help.
Thanks again for your trust and for being part of the FirstPromoter community!
Warm regards,
The FirstPromoter Team
Reliable platform with amazing support
We have been using FirstPromoter to manage our referral program for over a year, and the platform has met all of our expectations. Reliable and accurate tracking is non-negotiable for complex SaaS subscription models, and FirstPromoter fully delivers in this area.
The integration and setup were smooth, and the support team is genuinely amazing. We've had many technical questions, and their response time and quality of assistance have been the best we've experienced from any vendor. They are highly knowledgeable, fast, and clearly committed to their clients' success.
If you are a SaaS business looking for an affordable, reliable, scalable, and well-supported platform to handle your affiliate and referral ecosystem, you will be satisfied with FirstPromoter. Highly recommended!
21 November 2025
Unprompted review
Reply from FirstPromoter
Hello Ljubica,
Thank you for the wonderful review! We’re glad to hear that FirstPromoter has delivered reliable tracking, smooth setup, and strong support for your SaaS referral program. Our team truly appreciates your kind words and your trust. We're excited to continue supporting your growth!
Thanks again for the great review! 🙌
Warm regards,
The FirstPromoter Team
Worst Customer Service
I had an issue with the Test Click Tracking step in the process of my first campaign during my trial period. I tried to reach the customer service, they advised me to contact my hosting service and website while there are no issue with them.
3 June 2024
Unprompted review
Reply from FirstPromoter
Hello,
Thank you for sharing your experience. We’re sorry to hear you ran into an issue during your trial period. We’d like to help you resolve this as best as we can.
Could you please provide us with more details, such as the email address and company domain linked to your FirstPromoter account, by emailing support@firstpromoter.com? Alternatively, you can contact us directly via chat on our website at https://firstpromoter.com. Once we have that information, we can check if there’s anything on our side that can be done. We’ll do our best to assist you!
We truly appreciate your patience and are here to help get this sorted.
Warm regards,
The FirstPromoter Team
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