First Premier Home Warranty Reviews 

Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will loose more customers than positive reviews will ever gain. So my mission continues.....to let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.

My experience with First Premier Home Warranty has involved repeated delays, missing paperwork, poor communication, 1 hour plus hold times, repeatedly hung up on after long hold, and reimbursement checks that I was told were mailed but never received.

To receive reimbursement for covered out-of-pocket expenses, First Premier instructed me to sign and email a Cash in Lieu of Repair Form to its claims department. I submitted the form on August 19, 2022, and confirmed by phone that it had been received. When I later followed up, I was told the form could not be located. At First Premier’s request, I submitted it again in September 2022.

The reimbursement relates in part to service performed by First Premier’s designated contractor, Desert Sky AC. On July 27, 2022, Desert Sky AC inspected my air-conditioning unit and charged me the $50 deductible. Because the technician did not have the correct key for the locked refrigerant caps, Desert Sky AC returned on July 29 and charged me an additional $115 to unlock the caps, provide the necessary key, and add refrigerant.

The technician told me he disliked working with home-warranty companies and did not want to pursue First Premier for payment. To avoid further delays in getting my air conditioner repaired, I paid the covered charges upfront. I also had to pay other First Premier contractors upfront because they were unwilling to seek payment directly from the warranty company.

Additonally, every contractor I spoke with told me that First Premier had misrepresented itself as the property owner or property manager in order to persuade them to accept the service call and come to the property.

Since August 2022, I have contacted First Premier’s claims department numerous times. I have experienced excessively long hold times, disconnected calls, conflicting information, and promised return calls that never occurred.

On separate occasions, representatives told me that three reimbursement checks had been mailed to me. I did not receive them. I asked for the billing department’s contact information so I could request tracking information, determine what happened to the missing checks, or obtain the credit-card refund referenced on the Cash in Lieu of Repair Form. Every representative I spoke with told me that customers cannot contact the billing department directly by phone, email, or fax.

I most recently spoke with claims representatives Melissa, Pete, and Todd. On February 1, 2023, Todd stated that he would contact the billing department again for an update.

After submitting the required paperwork twice, repeatedly following up, and being told multiple checks were mailed, I still had not received the reimbursement owed to me. Based on my experience, First Premier’s failed to reimbursement me the $115 paid to designated contractor, Desert Sky AC.

WORST WARRANTY COMPANY DO NOT PURCHASE ANY TYPE OF POLICY FROM THIS SCAM OF A COMPANY WHO HAS DENIED EVERY SINGLE CLAIM I'VE FILED WITH THEM BEFORE PURCHASING POLICY INCLUDED IN A REAL ESTATE TRANSACTION AN SPECIFICALLY ASKED THE SALES REP ABOUT SERVICE RECORDS AND WETHER I WOULD NEED THEM SINCE I WAS JUST ABOUT TO PURCHASE AND WAS ASSURED THAT SINCE THEY WERE AWARE THAT I WOULD NOT BE ABLE TO HAVE ANY SINCE JUST ACQUIRING IT WOULD NOT BE AN ISSUE HOWEVER THE FIRST TIME I NEEDED THEM TO FIX THE AC ABOUT 2-3 MONTHS AFTER PURCHASED MY CLAIM WAS DENIED BECAUSE THEY WANTED 3 YEARS OF MAINTENANCE RECORDS THAT THEY KNEW I WOULD NOT HAVE JUST SO THEY CAN HIDE BEHIND THAT AND NOT HAVE TO FULFILL THEIR PART OF THE CONTRACT AND HAVE DENIED ALL CLAIMS ATTEMPTS EVERY SINCE THEN AND DON'T GET ME STARTED ABOUT THE REPS, WHO ARE JUST THE WORST MOST OF THE TIME THEY WILL HANG UP AFTER YOU WAIT 15-30 MINUTE TO GET ANSWERED THEN YOUR FORCED TO CALL BACK JUST SO THEY CAN HUNG UP ONCE MORE AND MULTIPLE TIMES AND IF NOT THEY JUST WILL NOT LET YOU GET A WORD IN BY OVER TALKING AND RAISING THEIR VOICE TO BE LAUDER THAN YOU THEREFORE NOT ALLOWING YOU TO GET A WORD IN. THIS COMPANY IS A PERFECT EXAMPLE OF THE TYPE OF COMPANY THAT GIVES THE WHOLE INDUSTRY A BAD REPUTATION AND WHY MOST PEOPLE DON'T WASTE THEIR MONEY IN THIS TYPE OF COVERAGE IN THE LONG RUN THEY PREFER NOT TO HAVE TO DEAL WITH ALL THE HEADACHES THAT HAVING THEM WILL BRING WITH JUST HAVING TO DEAL WITH THEM DOES. STAY AWAY FROM FIRST PREMIER HOME WARRANTY AND ALL THEIR SCAMS BECAUSE IT IS CERTAIN THAT IF YOU DO GIVE THEM A TRY YOU TOO WILL BE JUST GETTING HEADACHES ANY TIME YOU INTERACT WITH THIS SORR EXCUSE OF A COMPANY MORE LIKE A BUNCH OF THIEVES ROBBING PEOPLE BLIND BECAUSE THEY ALSO WILL REFUSE TO GIVE YOU A REFUND EVEN WHEN WITHIN THE TIME THEY CLAIN YOUR ALLOWED TO DO SO.

I bought my plan in March 2026 In April I had an issue could not get a hold of anyone for service after a week. I finally decided to cancel and that is another joke. When i did finally get someone they told me I would only receive half of what i paid also told me it would take 3 months to get refund. Did everything on my end correct it is now July and still have not received refund. June 24 they told me it was mailed out and it is not July 13 I try calling and their system hangs up on me. This company is a scam.

Consumer Alert: I will absolutely NOT be renewing my contract with First Premier Home Warranty once it expires. I filed a straightforward claim, but they never sent anyone out to handle the repairs. I ended up paying out of pocket and fixing the issue myself. To make matters worse, they left the claim open for over six months, which locked my account and blocked me from filing any new claims. When I finally reached out and demanded they close it, they marked it as "service completed" which is a flat-out lie. Honestly, I am shocked that an attorney hasn't taken on this case and filed a class action lawsuit against them. Their sales agents are incredibly smooth talkers who could sell a beach house in the middle of the desert, but do not let them fool you.

Pathetic company. Don’t waste money on it.

This company is the worst!! They accused me of fraud stating that I gave them bad info about my stove so they refused to fix it. After having no choice ( filing numerous written complaints to BBb and the Co) but to purchase a new stove I signed a $50 cash in lieu of repair back in Oct 2025. I never received the $50.. I call 2-3x a month and they keep saying it will be sent out in a few days… I asked to s/w a Supervisor who they said was busy and would call me. They never did.. you do not want to deal with this company . They are scammers and will take your premium $ and then find a reason not to fix your appliance .

I'll try to shorten. The salesperson said he'd cancel my membership with other company. He did not. I lost money . No one showed to evaluate my problem. I had to. After work was completed had to submit all paperwork 3 times. After 3 they said they received it. Received an email stating I had a deductible and l was never told this. I was told only about paying a portion of the initial evaluation. Calls don't go through, calls are bad connection, no call backs, long wait times. Im still waiting for help understanding this letter they want me to sign and the original bill is past due. This has been ongoing. I can only submit one date so I filled in 6/1/26.

This company is a scam company and are thieves, we got a 3 year home warranty and when we had a claim they had us spend 245 before a claim would be submitted first premier home warranty denied the claim. When we called to cancel back in Sept of 2025 they issued an email saying would refund us $995.00 well 9 months later they have not refunded our money , when you try to call them and ask for refund back they hang up on you , this has been going on for months of calling and being hung up on ,this company is a bunch of thieves and scammers. This is an honest review and hope people read this and do not buy a warranty from this company.

Do NOT purchase a policy from this company! They will do anything to not pay for repairs. They wanted a 3 yr proof of service on a home A/C system when I moved in less than two yrs to not pay a claim. They offer no refund for prorated months of service when I tried to cancel. The reps I talked with and exchanged emails could care less about my problem. A home warranty sounds great but pick anyone but First Premier.

I wouldn't give First Premier one star but I had no choice. Stay away this company is a SCAM!!!!! They send contractors that are not anywhere near qualified to do the job, causing more problems. The nightmare I just went through was incredible. After three different people showed up over three months they came to the conclusion that they would do a cash offer of 183.07. The micro is 800 dollars. They said its because of deprecation. They will not give me the formula as to how they came up with that number. They can spin this anyway they want. They tell you anything to get you to sign up. Be very aware of this company. They hang up on you when they don't have the answer.

I submitted a claim for my HVAC system on 3/11/2026. They said they would not cover the repairs but would reimbursement for the refrigerant. As of 6/17/2026 I have still not received a check. When I call, I'm on hold and then the call drops. If I do get lucky and someone actually answers, the connection is poor and I'm hung up on or I'm told that the check is being processed. As of this morning I have been hung up on 3 times and am currently on the line with a rep and the phone is completely silent. Hopefully, I don't get hung up on again. I would never refer them to a friend or enemy.

In my opinion all the home warranties are nothing but scams, there’s no way they will fix or replace the items if it will cost them money. I have dealt with a few of them and this one by far is the worst.

Complete failure to answer their phone! One day I called 5 times waiting 30 minutes fir them to just answer! After 30 minutes they just hung up the phone!

This company is a fraudulent company that cons people into extended home warranties. I canceled my contract in February 2026 and here it is in June and I have not received the pro-rated refund amount yet. I’ve called and emailed this company several times and they either hang up on me or tell me a lie that I will receive my check the following week. I’m calling the police department when I get thru with this complaint.

So far have not needed the service! That's a good thing!

I can’t say the company has done great nor can I even say what they will do. I just know they promised me more people to take care of issues if something should happen in my home. I have had experience in the past and I had trouble with the heating system and after three months, the company I was with had failed to get me anybody to come and work on it. And when I decided to tell them that was enough that I wasn’t paying any more premiums, they wanted to charge me a late fee. at least with home premiere they had promised me better service response time because of the area that I made sure they were aware that I was in and if they can’t provide that, and I’ll say I’m done I’m done no late fees no hassle. I’ll look forward to working with them. I pray I never need them, but I look forward to working with them if I do thank you.

Paid in full for my warranty and my ac is not cooling about 2 months after I got the warranty. The give me a contractor 3 days later, it takes me 3 days to contact the contractor, only to find out he doesn't do work for the First Premier. I called on 5-29-26 to get another contractor and it's now 6-9-26 and still no contractor. I started this ac claim on 5-9-26. DO NOT WASTE YOUR MONEY ON FIRST PREMIER!!! As of 6-13-26, no one has reached out to me, TO RESOLVE THIS PROBLEM, like they promised on their comment on this review. UPDATE As of6-17-26 I just got off the phone with First Premier Home Warranty. I have my 3rd contractor supposed to be assigned. STILL no contractors have showed up!!! I wouldn't waste your money on this company that DOES NOT TAKE CARE OF THEIR CUSTOMERS!!!

Worst company ever. Don't fall for their multi year deals. You ll regret for multi year. Money will never come back even if you cancel. Sales team is great at trapping new customers and customer service is worst ever. Rude.

This company is a scam — do not be lured in by the low upfront cost. I generally do not put reviews but this one I had to based on my recent experience.
I had a simple garbage disposal issue and filed my first claim after two years on the contract. They sent a technician who charged a $45 service fee and submitted an estimate of $500+ to First Premier for the replacement. First Premier then decided to handle it as a cash settlement but refused to disclose the settlement amount when I asked on the call. Their response was "you'll know when it's done," which is absurd.
Buried in the fine print of their contract is a clause stating they reserve the right to offer a cash settlement, and that the amount will always be less than the actual repair cost — something I missed when I signed up.
I ended up proceeding with the repair through their technician since I couldn't leave my sink unusable for however long they'd take to get back to me. Since it was my first claim, I assumed the cash settlement would be close to the estimate their own technician submitted. Instead, they approved only $150 — leaving me with over $300 out of pocket for a simple disposal replacement that I could have done myself for far less. That's a lesson learned the hard way.
They also provide zero proactive communication on claims. I emailed the cash settlement acceptance letter as they requested, but three weeks passed with no update. When I finally called, they essentially said "oh, we'll process it now" — and since they only acknowledged it the day I called, they then tacked on another 45+ days for payment from that date rather than from when I originally emailed. That's unacceptable.
Customer service is blunt, unhelpful, and comes across as deliberately rude. They seem to be there just to stonewall you.
My recommendation: pay a little more and go with a reputable home warranty provider. I will not be continuing with this company.