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First Luggage Reviews 671

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TrustScore 5 out of 5

4.8

Courier and Delivery Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, ease of use, and the convenience it adds to their travels, often highlighting quick delivery times and seamless processes from quotation to collection. Many people appreciate the excellent communication throughout the service and the helpfulness of the staff, who are described as professional and courteous. However, some customers also noted occasional issues with delivery, such as suitcases arriving late or being delivered before their arrival at the destination. A few other people also felt that the courier service used by the company sometimes presented problems, like not requiring a signature for delivery or claiming no one was available for delivery when someone was present.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick, efficient,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism and helpfulness. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

Always always had a great service from First Luggage. This time even though the couriers vehicle had broken down and couldn't collect the suitcase, First Luggage sent someone else out straight away.... See more

Rated 5 out of 5 stars

This is the third time I have used this service They make traveling so easy without luggage to worry about. Just consider traveling by train. No carrying cases to the station,Finding somewhere safe... See more

Rated 5 out of 5 stars

Great service, great communication throughout. Made my travel much easier. France to UK, delivered 2 days after collection. If I could give more stars, I would! A 5 star review for a 10 star ser... See more

Rated 5 out of 5 stars

All done online. Simple and easy to follow the instructions. Case was collected in the date as stated and delivered in Miami the very next day. Could not have wished for anything better. Will con... See more

Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Delivery Service

Written by the company

First Luggage is a global door-to-door luggage delivery and collection service. We carry your suitcases, bags, skis and golf clubs door-to-door, so you can enjoy your journey and travel stress-free.

FIRST LUGGAGE

Written by the company

WE DELIVER
First Luggage is at the cutting-edge of luggage transportation. Our experienced team has delivered thousands of bags across the world, allowing our customers to relax on their journeys. You need something shipped, we can do it for you. From suitcases to skis and boxes to bikes our systems track your shipment from collection to the point of delivery. Avoid busy baggage carousels, and crowded airports or stations, and treat yourself to the best white-glove luggage delivery service available.
CUSTOMER SATISFACTION
Our first-class customer service team is on hand to assist with all your inquiries. Whatever your question, we're happy to answer your phone call or email.
SAVE TIME
Travel with no luggage and avoid queuing at luggage carousels, saving you precious time and leaving you feeling refreshed, relaxed and ready to enjoy your holiday.
SECURITY
Our door-to-door luggage transportation service will ensure that your baggage is delivered safely to your travel destination before you arrive.
PEACE OF MIND
Our unique service allows you to travel with complete peace of mind knowing that you can check your luggage every step of the way with our tracking service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

671 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Super efficient and good value for your money

The company representatives that arranged the service did so quickly and filled all details for us . They also changed the date with no issue when I had to postpone the collection by a day and most importantly the luggage arrived to its destination in a day and a half so way before the estimated original date.
We have used First Luggage for years and will continue to do so! Thank you.

26 March 2026
Rated 5 out of 5 stars

it’s all so easy

it’s all so easy! Just a wonderfully simple way of transporting your clothes , I will be using first Luggage every time I travel from now on, ANNE REID

9 February 2026
Rated 5 out of 5 stars

Outstanding

All done online. Simple and easy to follow the instructions. Case was collected in the date as stated and delivered in Miami the very next day.
Could not have wished for anything better.
Will continue to use the company as always

20 January 2026
Rated 5 out of 5 stars

Makes the holiday relaxing

Not to have to carry a suitcase onto an over crowded train.
My husband is waiting for a new shoulder and I didn't want to see him in pain when lifting the suitcase. So im very grateful for this service. so thank you and happy new year!

31 December 2025
Rated 5 out of 5 stars

First Luggage - Highly Recommend

First Luggage was recommended to me, and I was impressed from the very first point of contact. The process — from quotation through to collection and delivery, was seamless and highly professional. I would not hesitate to recommend their services.

10 December 2025
Rated 5 out of 5 stars

Great job

Great job. I have requested the collection of my order in USA. In 2 days my order has been delivered at my home adress.

10 December 2025

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