First Formula Store Reviews 109

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I highly recommend everyone to buy t-shirts from this store the quality is amazing and unique .where they got one of the cleanest client service they offer enough attention to their clients.

Rated 1 out of 5 stars

Ordered a phone case and hoodie a month ago, no word since then or reaction to messages. Seems like a scam site. UPDATE: Despite the huffy response below, they have not responded to my follow-up... See more

Company replied

Rated 5 out of 5 stars

I ordered a Lando 25 test helmet phone case for First Formula Store. As someone who drops there phone on the regular it is so durable and strong. Amazing quality. I will continue to order all my... See more

Rated 5 out of 5 stars

I ordered the Ferrari Lewis Hamilton case last year, but upon arrival, it was not the correct item, a different case had been packed. I reached out to the them via email, and they responded promptly... See more

Company details

  1. Motorsports Store

Written by the company

First Formula Store is a lifestyle brand inspired by the world’s fastest machines and the culture of competition. Our mission is to capture the precision, performance, and passion found in racing and translate it into everyday style through premium gear. Founded with the belief that speed is more than motion, each collection reflects the craftsmanship, discipline, and innovation that define elite engineering. Every product follows our signature style, a standard that blends durability, function, and design excellence. With new collections released throughout the year, our brand continues to evolve, connecting fans of speed and performance worldwide.


Contact info

4.2

Great

TrustScore 4 out of 5

109 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I received a shirt of terrible quality

I received a shirt of terrible quality. I emailed them asking for a refund and a refund, but they haven't replied in over a week. It's disappointing.
Order:88994

21 November 2025
Unprompted review
First Formula Store logo

Reply from First Formula Store

Hi,

We’re sorry to hear you’re disappointed with your order. We don’t believe this reflects the overall quality of our products, which are worn and reordered by thousands of customers.

We do respond to customer emails and handle refund or exchange requests in line with our policy. If you haven’t received a reply yet, we invite you to contact us again with your order number #88994 so we can review and assist properly.

Rated 1 out of 5 stars

Awful quality shirt and not the correct…

Awful quality shirt and not the correct colour. Tried to contact First Formula Store regarding a refund but no reply from them. Far too expensive for what I received. Not happy at all.

1 December 2025
Unprompted review
First Formula Store logo

Reply from First Formula Store

Hi,

We’re sorry to hear you’re unhappy with your order. Color variations can sometimes occur due to lighting and production batches, but this doesn’t reflect the overall quality standard of our products.

We do respond to refund and exchange requests in line with our policy, and we’re happy to review any issue when contacted with order details. If you haven’t received a reply yet, please reach out again so we can assist properly.

Rated 5 out of 5 stars

Friendly helpful service 🫶🏼

I purchased the lando night mode phone case in tough and they accidentally sent me the flexi one. I contacted their instagram account and they instantly responded and wanted to help resolve the situation! They helped get a new phone case sent out to me! They also let me keep the flexi phone case as an apology which I appreciated as I used it while waiting for my glossy tough phone case! I’ve now received my phone case and I’m obsessed with it… it’s everything I was hoping for… with the glossy finishing, makes it look like a glossy helmet! And it feels very solid! They were very friendly with me and so very helpful! I’m so grateful for their help and I would definitely be purchasing again in the future! 🫶🏼🫶🏼🧡🥺

9 November 2025
Unprompted review
Rated 1 out of 5 stars

In my opinion best avoid this company

I am sure the F1 shirt I received was a second hand fake copy. The shirt arrived in a plastic bag all scrunched up and creased. Also the quality is extremely poor and there are no authentic labels on the shirt and no washing instructions.
I have sent First Formula Store an e-mail explaining the above but have not received any response to date.
This company is based in New Zealand
Return Address:
First Formula Store
Unit 3 / 47 Gloucester Street
Christchurch Central
Christchurch 8011
New Zealand

17 November 2025
Unprompted review
First Formula Store logo

Reply from First Formula Store

Hi there,

We’ve reviewed your case carefully, and we want to clarify a few things for anyone reading.

All our products are brand-new, never secondhand, and made by our partnered manufacturers. Some apparel does not include retail-style branded tags, but that does not make it secondhand or fake.

You reached out to us, and we replied with a clear solution:
Return the item for a full refund, and also offered you a free gift.
This is our standard international policy, and it is the same policy used by all global online stores. We do not provide prepaid labels for international returns.

You have been given the return address and instructions, and once the item is returned, your refund will be processed with a free gift as a gesture of goodwill.

We stand behind the quality of our products and our service, and we encourage any customer with questions to contact us directly so we can resolve things quickly.

First Formula Store

Rated 5 out of 5 stars

Phone Case Lando Helmet Design

Just got my new phone case from “First Formula Store” and have to say that I’m extremely happy with it. It fits my phone perfectly, the quality is great and the whole shipment process was super fast.

I really recommend there store 🫶🏻

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Delivery was fast the case was high quality and it survived a lot of dangerous falls and the phone didn’t even scratch,I ordered the Lando Norris helmet one and it is stunning and steals all the looks when you go out in public!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery! The quality of the cases is really good + I get compliments on mine all the time🤭

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Lando 25 test helmet phone case

I ordered a Lando 25 test helmet phone case for First Formula Store.
As someone who drops there phone on the regular it is so durable and strong. Amazing quality.
I will continue to order all my F1 related cases from here. Not 1 fault.
Secure buying procedure, easy payment, fast delivery.
Perfect customer service.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Very durable phone covers

Very durable phone covers! Every design is accurately printed and the delivery was quite quick. I have purchased twice from the shop, so it definitely shows that I really love their product! (And best believe I'll buy more phone covers!)

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Firstly i love love love the quality of…

Firstly i love love love the quality of all the covers ive gotten and secondly you can’t get such beautiful designs anywhere else!! and i get so many compliments on my covers everywhere i go ahaha

10/10 recommended 🎀

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast Response, Fast Delivery, and Great Quality!

I ordered the Ferrari Lewis Hamilton case last year, but upon arrival, it was not the correct item, a different case had been packed. I reached out to the them via email, and they responded promptly, shipping out the correct case the very next day. Delivery was impressively fast, taking only 7 days to reach Malaysia.

Their hard casings are highly recommended. It's durable, sturdy, and of excellent quality. I’ve dropped my phone a few times, yet the case remains undamaged, and the printing still looks as good as new with no signs of wear or tearing.

24 October 2024
Unprompted review

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