Steve was a great driver and very accommodating to our needs. Everyone we dealt with from Steve to Vanessa to Ronnie to Katie were very professional and helpful.
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See what reviewers are saying
Hired First Charter to provide shuttles for our wedding. They were slightly delayed in picking up guests from the hotel however this was due to fairly significant traffic that day, and they still got... See more
The bus arrived on time and was spotless. The driver stopped the bus in the parking lot and then did not open the bus until 5 minutes before departure (and at the insistence of the renting organizer's... See more
Driver was early, friendly and communicated clearly regarding pickup. We made great time both enroute to the Ottawa Charge game at TD Place and home. Thanks for an excellent experience.
Company details
About First Charter Bus Rental - Ottawa - Star Top
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
1470 Star Top Rd., K1B 4V7, Gloucester, ON, Canada
- 1-866-652-4352
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Our "Go-to" preference for bus rentalsin Gatineau-Ottawa area.
Booking through Customer service was prompt and efficient, the driver was on time and pleasant.
The buses were on time and the drivers…
The buses were on time and the drivers were helpful and friendly.
Great communication from the driver
Great communication from the driver. Good service. Nice touch with the decorations.
Mountain Orchard Apple Picking
The bus arrived on time and was spotless. The driver stopped the bus in the parking lot and then did not open the bus until 5 minutes before departure (and at the insistence of the renting organizer's request.) People were left waiting outside the bus for approximately 10 minutes.
Angie
Angie, our driver, was the sweetest most attentionate person. The trip was for a wedding party and the bus was appropriately decorated.
Everything was on time and well executed.
The team who helped with the booking was also most helpful and made everything quite simple.
thank you
Kind services
Kind services
Quick communication and booking
However the bus line didn't quite do a follow up with the requested bus driver which created stress and miscommunication.
Friendly and kind bus driver
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