First Charter Bus Rental - Hamden Reviews 22

TrustScore 4.5 out of 5

4.3

1351 Dixwell Avenue, 6514 Hamden, CT, US


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Rated 5 out of 5 stars

Our driver was awesome (from the Hamden CT location)! I wish I wrote down her name to give her credit for a job well done. She picked up our wedding guests at the Homewood Suites hotel on time and bro... See more

Rated 5 out of 5 stars

This experience was great. We booked a bus on short notice for a private event. Customer service was great. But picked and and dropped off at the exact times we requested. Would definitely use the... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Hamden

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
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Contact Us

Contact info

  • 1351 Dixwell Avenue, 6514, Hamden, CT, United States

  • 800-774-3135

4.3

Excellent

TrustScore 4.5 out of 5

22 reviews

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Rated 1 out of 5 stars

This company is actually so awful it’s…

This company is actually so awful it’s ridiculous. We paid over $2,200 to be driven five minutes away. We paid for two buses to make two trips and called to confirm five times. Only one bus showed up in the incorrect spot and made us one hour late to our event which we paid over $8,000 for. When I called for money back or an apology no one answered. Literally don’t use them ever, I’ve used them for three other events and each time similar problems occurred.

14 April 2024
Rated 5 out of 5 stars

Our driver was awesome. Very professional and saved the day!

Our driver was awesome (from the Hamden CT location)! I wish I wrote down her name to give her credit for a job well done. She picked up our wedding guests at the Homewood Suites hotel on time and brought them to the church ceremony in New Haven CT on Saturday 10/08/2022. She was ready and waiting at the end of the reception to shuttle our guests back to the hotel. She went above and beyond to help us when the extra hotel shuttle was missing in action. We so appreciated her kindness, calmness and willingness to help. Very professional.

8 October 2022
Rated 5 out of 5 stars

This experience was great

This experience was great. We booked a bus on short notice for a private event. Customer service was great. But picked and and dropped off at the exact times we requested. Would definitely use them again.

5 September 2022
Rated 5 out of 5 stars

Great job!!!

The bus was on time and the bus driver was a pleasure. She even retrieved and brought back a wheel that had fallen off of the kids' cooler! 5-stars! 10-stars and a special shout out to Ally in reservations, who provided FANTASTIC service in helping us reserve a school bus for our 2nd grade field trip after our usual bus companies fell through. Thank you to both ladies! Well done!

23 May 2022
Rated 3 out of 5 stars

We ordered two buses to transport…

We ordered two buses to transport guests between our hotel and venue. Both buses arrived on-time and transported guests to the venue without issue. However, we had scheduled for two departure times from the venue back to the hotel - one at 9:00pm, and another at 10:00pm. One of the buses left the venue at 9:00pm, as planned, and never returned, leaving the lone remaining bus to transport over 75 guests by itself. The initial plan was to have both buses available at 10:00pm for the final departure.

Not sure if there was a miscommunication with the itinerary, but made for an uncomfortable ride back to the hotel.

5 November 2021
Rated 5 out of 5 stars

Everything went very well

Everything went very well. Our driver was so kind and even joined us for the adventure at Mystic. She was on-time, dealt with all the traffic jams, she was informative. All in all it was incredibly pleasant.

17 August 2021
Rated 5 out of 5 stars

Great experience

Sandy, our driver, was on time, a safe and efficient driver and got us to our destination and back without a single hassle. Reservations were easy to make and the phone staff is friendly and knowledgeable.

27 January 2020
Unprompted review

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