North East Ambulance Service - First Aid Training Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, supportive demeanor, and ability to make learning engaging and enjoyable. Many people highlight the trainers' friendly approach, patience, and skill in fostering an environment where everyone feels confident and understood. The user experience is frequently described as highly informative and practical, with a good balance of theory and hands-on activities that are relevant to real-world scenarios. Reviewers appreciate the clear explanations, appropriate pacing, and interactive sessions that ensure content is well-understood and retained.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

User experience

People report positive experiences with user experience, finding it informative, enjoyable, and educative.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 2 day refresher sessions were very informative, just about the right amount of time and pace, practical's were a good way of getting involved and hands on experience. Questionnaires helped to rea... See more

Rated 5 out of 5 stars

Pete and Pete were both incredibly knowledgeable. Everything was explained simply and clearly with plenty of time for practice. The trainers were supportive, friendly and helpful, making sure the whol... See more

Company replied

Rated 5 out of 5 stars

Fantastic level of training. Andy was a brilliant instructor. Got people opening up, talking and asking questions. Couldn't ask for anyone better. Well worth it.

Company replied

Rated 5 out of 5 stars

Pete our trainer was brilliant. Responded to questions very well and was able to support learners to pass the First Aid course. Training building at Team Valley had brilliant facilities. Would highly... See more

Company replied


Company details

  1. Educational Institution
  2. Coaching Center
  3. First Aid Station

Written by the company

The North East Ambulance Service provides award-winning, paramedic-led, First Aid, Health & Safety and Trauma Training courses. Since 2012, we have trained more than 22,000 delegates from over 1,400 businesses and organisations. The money that we raise through training and event cover is reinvested back into our ambulances and crews. Given the challenging environment we operate in, we massively appreciate the support we receive from our customers. Choosing us as your training provider really does make a difference and enables us to invest more into patient care.

First Aid Training with North East Ambulance Service

Written by the company

Thank you
The money that we raise through training is reinvested back into our ambulances and crews. In the last complete financial year (2017/8) we contributed to the provision of: • a fully equipped rapid response vehicle • a paramedic • an ambulance care assistant • a call handler in our operations centre, and • a dispatch officer in our operations centre. Thank you to all our customers! Choosing us as your training provider really does make a difference and enables us to invest more into patient care. Please visit our website, where you can find more information and book courses: www.firstaidneas.co.uk

Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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4.9

All reviews

(228)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic course!

I attended the First Aid Training at West Denton Fire Station across 3 days, with the sessions being led by paramedic Phil Brewis. Phil was fantastic at giving clear explanations on not only how to treat a wide range of injuries, but on the scientific processes behind why the body reacts in certain ways. This helped me to understand the logic behind the treatments all the better, which I believe will greatly aid me in remembering the correct procedures should I ever have to use them in a real-life situation. Overall the content was interesting, engaging and very clear, and I feel far more confident in my ability to deliver first aid. Thank you Phil and NEAS!

26 November 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Ruby.

Rated 5 out of 5 stars

3 day first aid at work with Robin

I completed the 3 day first aid at work course through my workplace. From the first minute I was made to feel welcome and comfortable. As I had never done a first aid related course before this was very reassuring. In addition to this, the information taught on the course was of the highest degree and despite Covid-19 restrictions limiting the hands on tasks we could complete, I felt like everything was made very clear and easily understood. Although being a serious educational course, the tutor Robin made the 3 days incredible and very enjoyable while ensuring we were all very competent in giving first aid.

24 November 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank very much for this amazing feedback!

Rated 5 out of 5 stars

The NEAS Emergency First Aid at Work…

The NEAS Emergency First Aid at Work course was excellent. The learning was delivered in a well explained and organised manner with plenty of opportunities to ask questions.
I would not hesitate to recommend them.

18 November 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much for this :)

Rated 5 out of 5 stars

Excellent session with Steve

Excellent session with Steve, took the time to identify my learning needs and worked through them together. Made the session very enjoyable and relevant to working during the current pandemic.

17 November 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much :)

Rated 5 out of 5 stars

My review for the training at West Denton…

I found the training at West Denton training centre extremely thorough yet enjoyable. I was very impressed the training was managed with Covid restrictions observed at all times.
The trainer Pete was amazing and gave us all some top tips from his long experience in the medical profession.
He made the whole two day course a joy.

9 November 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Andy we really appreciate your feedback.

Rated 5 out of 5 stars

Best CPR training…

We have just had the best CPR training session in the practice we can remember. Mark, the paramedic and trainer was excellent. He pitched his training at exactly the right level for the experienced staff and gave our trainee more attention. He was professional yet friendly, calm and thorough. Will book him for next years training session.

28 September 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much for this fantastic review. We really appreciate it.

Rated 5 out of 5 stars

First aid

First aid training was well delivered and informative.

26 February 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Max.

Rated 5 out of 5 stars

Very Informative course content.

Very Informative course content.
Detail and pace of delivery was just right.
Delivered by a tutor who was extremely enthusiastic and ensured that everyone on the course was involved and valued their opinions and interaction

10 February 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much David!

Rated 5 out of 5 stars

Completed the First Aid at Work…

Completed the First Aid at Work yesterday, brilliant course ran by Tony. His knowledge and fun way of teaching ensured we all left at the end of the day feeling confident that we could help people.

31 January 2020
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Anne, glad you enjoyed the course. i'll pass this review on to Tony!

Rated 5 out of 5 stars

Excellent course delivery from the very…

Excellent course delivery from the very experienced course instructor Andy Taylor, I'm sure that his previous military experiences had a factor in this.
Highly recommend. 'Happy Days'

28 November 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks for this Lewis,

Really glad you enjoyed the course.

I will pass this review on to Andy..

Happy Days indeed!

Rated 5 out of 5 stars

I have just attended the 2 day MHFA…

I have just attended the 2 day MHFA course at work and cannot recommend it highly enough. All the subject matters were handled with respect. I myself suffer with mental illness but felt comfortable enough to share my experiences with my colleagues. I must specifically mention the 2 trainers we had, Tony and Andy, both delivered the training with true professionalism but also in a relaxed manner on what is a very sensitive subject matter. Both were very approchable and knowledgable.

26 November 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hi Joanne,

Thank you for this.

It's great getting some feedback from the MHFA course, this is still a relatively new course for ourselves.

I’ll be sure to pass your kind words on to Tony and Andy.

Thanks again, and we hope to see you on another course again in the future.

Luke

Rated 5 out of 5 stars

First Aid Refresher

Up to date, rlevant infomation given in a manner that was easy to follow.

7 November 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thanks very much Germaine!

Rated 5 out of 5 stars

Really informative course i will…

Really informative course i will hopefully find very useful.
Friendly and knowledgeable presentation. Would recommend.

5 November 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hi Sandra,

Thank you very much for your review.

We are really happy you enjoyed the course.


Rated 5 out of 5 stars

Really enjoyed the 2 training day…

Really enjoyed the 2 training day course - very informative, interactive and thought provoking. The two trainers were excellent providing a good mix of theory, group exercises and general discussion.

11 October 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you very much Gill!

Rated 5 out of 5 stars

Mental Health First Aid Training

I recently attended a 2 Day Mental Health First Aid course at NEAS' training facility in West Denton, Newcastle.
The content of the course was fantastic and delivered really well by both Andy and Tony. They handled the sensitivity of the subjects well and involved all delegates in discussions and activities.
There was a good mix of theory and practical and I left feeling much more knowledgeable and confident about how best to support a colleague (or family/friend) going through a mental health issue.
I would highly recommend this course.

11 October 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Thank you for the review Emma, we really appreciate it!

Rated 5 out of 5 stars

A brilliant course

A brilliant course. Delivered at the right pace, trainer very knowledgeable. Would recommend this course to anyone.

20 August 2019
Unprompted review
North East Ambulance Service - First Aid Training logo

Reply from North East Ambulance Service - First Aid Training

Hi Kelly,

Thank you so much for your positive feedback and for taking the time to post this review.

It's great you would recommend our course to other people. It's always good to see new people on our courses but even better when we see people like yourself returning.

We hope to see you on another course soon.

If you need anything else in the meantime you know where we are!

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