First Aid Kits Australia (part of Primivo Group) Reviews 7,789

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their effectiveness and good value. Many people highlight the competitive pricing and the wide range of products available, making it easy to find what they need. The ordering process is consistently described as easy and efficient, with a user-friendly website. Reviewers are particularly impressed with the delivery service, which is often described as super-fast, prompt, and reliable, with many orders arriving earlier than expected. However, some people were dissatisfied with the product descriptions, finding them unclear regarding sizes, which led to receiving incorrect items. A few other people also felt that communication about order updates, especially for delayed items, could be improved.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, value, and range of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Price

Consumers find prices to be very positive, consistently describing them as reasonable, competitive, and great... See more

Order

Clients share positive opinions on order. Many reviewers highlight the ease of the ordering process,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every item I have purchased for my home and work, updating my own first aid kit and getting the AED installed at work. First Aid Kits Australia have had exactly what I needed, I only have one issue I... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a box of wound dressings, and I cannot speak more highly of First Aid Kits Australia. Great products, and super-fast postage, our order was on our doorstep in two days. We are ve... See more

Company replied

Rated 5 out of 5 stars

This radio ended up being better than I thought it would be. It reaches heaps of stations and has pretty good sound quality. Its small, so it doesn't take up much room in my bag and everything works.... See more

Company replied

Rated 5 out of 5 stars

There was a great range with really great prices and the postage time was so much quicker than expected. I was really happy with the service and was keen to give a great review right off the bat, but... See more

Company replied


Company details

  1. #1 of 9 best companies in Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Rated 5 out of 5 stars

Great value and Service

Quick Service, delivery. Great for value

16 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Tammy!

Rated 4 out of 5 stars

Good service

16 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Catherine!

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, one week from ordering to receival in rural WA.

Was a decent price for what I got.

Loved the hard case for the home kit.

22 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jen!

Rated 3 out of 5 stars

I ordered 1 x red and 1 x camo but…

I ordered 1 x red and 1 x camo but received 1 x red and 1 x green. Other than that the kit looks good and delivery time was quick.

22 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Eben!

Rated 5 out of 5 stars

Great price and service

Great price, easy to purchase and fast shipment.
This was reassuring since I was buying an expensive AED. I will definately be using First Aid Kits Australia for future purchases.

22 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

Rated 5 out of 5 stars

Found what I needed for travelling

Found what I needed for travelling, price was excellent and fast delivery.
Very happy, Thank you

15 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Pol!

Rated 5 out of 5 stars

Fast service

Fast service

21 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Julie!

Rated 5 out of 5 stars

easy to navigate the website

easy to navigate the website, quick response regarding delivery

15 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Danny!

Rated 5 out of 5 stars

Although there was an international…

Although there was an international delay in receiving the Defibrillator batteries, consultants always kept us in the loop with what's going on. Thankyou for your help!

15 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

Rated 5 out of 5 stars

Quick delivery

Quick delivery

22 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Pam!

Rated 5 out of 5 stars

Easy online shopping experience

Easy online shopping experience. Great follow-up communication. Great prices.

14 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Steve!

Rated 5 out of 5 stars

New Customer, Great experience

So easy to order online, great prices and both kits were delivered quickly!

21 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Maree!

Rated 5 out of 5 stars

Good quality

Good quality, quick delivery, low price.

21 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jarek!

Rated 1 out of 5 stars

Delivery of product

We placed our order for this product almost 6months ago and continued to call every 8 weeks for an update on the progress due to our pads being out of date and having accreditation impending. I think this length of time was incredibly unacceptable considering it was for an AED machine. No communication from the company in relation to updating arrival status of product was sent either.

20 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Thanks for your feedback, Amanda.

We received your order for the Heartsine Pads mid December. These items were on backorder and have suffered supply issues which you were informed of throughout this period of which you were updated as information came to us.

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