First Aid Kits Australia (part of Primivo Group) Reviews 7,835

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,034 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly what they needed for various situations. The pricing is frequently highlighted as very reasonable and competitive, with many appreciating the great value received. Reviewers also consistently commend the fast and efficient delivery service, often noting that orders arrive much quicker than expected and are always correct. The ordering process is described as smooth, easy, and efficient, supported by a user-friendly website that makes finding and purchasing items straightforward. However, some customers also noted minor issues, such as a broken zip on a kit or bandages that occasionally become unstuck. A few other people also felt that product descriptions could be clearer regarding sizes, leading to incorrect purchases, and one reviewer experienced a significantly delayed order for an AED machine with poor communication.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as high quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Price

Customers consistently report positive experiences with pricing, finding products to be fair, reasonable, and... See more

Order

People report positive experiences with order, praising the ease of online ordering and efficient payment... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault First Aid Kits Australia. Good prices on quality products, a nice range of pre-packed kits for all situations, such quick dispatch and delivery, and the orders are always correct despite o... See more

Rated 5 out of 5 stars

Every item I have purchased for my home and work, updating my own first aid kit and getting the AED installed at work. First Aid Kits Australia have had exactly what I needed, I only have one issue I... See more

Company replied

Rated 5 out of 5 stars

We recently purchased a box of wound dressings, and I cannot speak more highly of First Aid Kits Australia. Great products, and super-fast postage, our order was on our doorstep in two days. We are ve... See more

Company replied

Rated 5 out of 5 stars

First Aid Kit Australia provides a fantastic service. We are able to easily find everything we need to keep our first aid kits fully stocked. Their fast and reliable delivery helps us ensure we remain... See more

Company replied


Company details

  1. #1 of 9 best companies in Medical Supply Store

Written by the company

For more than 20 years Australians have relied on First Aid Kits Australia for our Premium Quality, Great Value, and enormous range of First Aid Kits. First Aid Kits Australia is a fully Australian owned and operated business, making what we consider to be the very best first aid kits in Australia. Every kit we sell is manufactured under our TGA License to our uncompromising standards and our kits are relied on by tens of thousands of individuals, resellers, businesses, paramedics, emergency medical staff and government organisations every single day. While we all hope a first aid kit is something we never have to use, if you, a loved one, a colleague or customer are in a situation that requires one, having a high quality first aid kit really could make all the difference! When it comes to your safety, don’t risk being stuck in an emergency situation wishing you had a better kit, when you can rest assured, from us you have a kit that will cover you if you ever need it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Rated 5 out of 5 stars

Easy online shopping experience

Easy online shopping experience. Great follow-up communication. Great prices.

14 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Steve!

Rated 5 out of 5 stars

New Customer, Great experience

So easy to order online, great prices and both kits were delivered quickly!

21 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Maree!

Rated 5 out of 5 stars

Good quality

Good quality, quick delivery, low price.

21 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Jarek!

Rated 1 out of 5 stars

Delivery of product

We placed our order for this product almost 6months ago and continued to call every 8 weeks for an update on the progress due to our pads being out of date and having accreditation impending. I think this length of time was incredibly unacceptable considering it was for an AED machine. No communication from the company in relation to updating arrival status of product was sent either.

20 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Thanks for your feedback, Amanda.

We received your order for the Heartsine Pads mid December. These items were on backorder and have suffered supply issues which you were informed of throughout this period of which you were updated as information came to us.

Rated 5 out of 5 stars

Comprehensive

Comprehensive, quality kit, and freighted quickly.

13 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Steve!

Rated 5 out of 5 stars

Quick easy purchase

Quick easy purchase. Quality 100% awesome
Postage was great too.
Would definitely recommend purchasing through this company.

15 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Sally!

Rated 5 out of 5 stars

Great service

Great service. Quick shipping. Good price and quick response to follow up question.

20 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Chloe!

Rated 5 out of 5 stars

Fast Delivery and Quality First Aid Kits

We’ve used First Aid Kits Australia on several occasions for standby kits during our events, specifically the K400 Workplace First Aid Kit. The product range is strong, the website is user-friendly, and delivery is consistently very fast. A reliable and efficient supplier every time.

20 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review!

Rated 5 out of 5 stars

Combine pads

Ease of ordering online, return customer. Fast delivery and no product damaged.

17 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Ann!

Rated 5 out of 5 stars

Easy to order

Easy to order, and delivery was quick.

17 April 2026
First Aid Kits Australia (part of Primivo Group) logo

Reply from First Aid Kits Australia (part of Primivo Group)

Many thanks for your review, Tina!

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