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4.1
7 reviews
No recent history of asking for reviews
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Easy to use website. Able to call and discuss pre exisi-ting medical conditions. A great itravel insurance package at a competetive price.
Reply from First Travel Insurance
Good Morning Mr Dakin,
Thank you for your excellent 5 star review.
We are very pleased to learn that you found our website easy to use and at a competitive price.
We wish you a safe and enjoyable trip.
Best wishes,
The First Travel team
I spoke to Jasmine on several occasions and she was extremely friendly, patient and helpful. Top marks for customer service.
Reply from First Travel Insurance
Good Afternoon Miss Garfield,
Thank you for your excellent 5 star review.
We are very pleased to learn that you found our advisor Jasmine to be extremely friendly and helpful.
We wish you a safe and enjoyable trip.
Best wishes,
The First Travel team
Reply from First Travel Insurance
Good afternoon Mr Shaw,
Many thanks for leaving such a positive review for First Travel on Trustpilot.
We are delighted to learn you have found the website easy to use and we appreciate you taking the time to leave us a review.
We wish you a safe and enjoyable trip.
Best wishes from The First Travel Team
Reply from First Travel Insurance
Good Afternoon Michael,
Thank you for your 5 star review.
We are happy to learn that you have found our process to be easy and straightforward.
We wish you a safe trip.
Best wishes,
The First Travel team
I was looking for an insurer who provides cover for timeshare and I found it here. I have a number of health conditions and they are all covered
Reply from First Travel Insurance
Good afternoon Mr Hynes,
Many thanks for leaving a review for First Travel on Trustpilot.
We are delighted to receive such positive feedback and thank you for taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing First Travel for your travel insurance needs.
Best wishes from The First Travel Team
A query regarding the settlement and conclusion of the insurance renewal process was dealt with politely and efficiently.
Reply from First Travel Insurance
Good Afternoon Mrs Riches,
Many thanks for leaving a review for First Travel on Trustpilot.
We are delighted to receive such positive feedback and thank you for taking the time to leave us a review.
We wish you a safe and enjoyable trip and thank you for choosing First Travel for your travel insurance needs.
Best wishes from The First Travel Team.
I purchased our travel policy on Thursday18 March 2021, I also completed medical screening for my wife and myself, paying the appropriate premiums. Both transactions were completed in a very courteous manner and I was very satisfied with my service. Having reviewed the documents I then received, I phoned the medical screening line on Friday 19 March, to get clarification on the excesses and to have my surname mis-spelling corrected on the medical documents. I was asked to leave my phone number for a call back, which I did not get. I phoned again on Monday 22 March am, and was told that all call backs from Friday had been done on Saturday. I left my details again, but when I had not heard back, approaching mid afternoon, I called again and got an answer phone and left details again. I said that this was the third call and asked if someone could call me. At 3.12 pm I got my call back, which dealt with my issues, but the agent was very abrupt and almost unfriendly in her manner. I was quite taken aback with this manner. It was certainly not a courteous or friendly service.
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