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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, flattering fit, and attractive designs. Many people highlight the exceptional customer service, describing it as responsive, helpful, and customer-centric, often going above and beyond to resolve issues. The efficiency of order processing and shipping is also frequently commended. However, some customers also noted issues with sizing, occasionally finding items to be too large or too small. A few reviewers expressed dissatisfaction with specific product features, such as the stud button on cargo leggings or the size of pockets. There were also occasional reports of orders not being received or delays in delivery, and a small number of people mentioned receiving generic responses from customer service regarding order issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the exceptional... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality materials, exceptional... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its promptness,... See more

Order

People report positive experiences with order. Many customers express satisfaction with their orders, noting... See more

Service

Users describe positive interactions with service, highlighting it as excellent and top-notch. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch and super prompt customer support and is so customer centric. One of my best experiences ever! Plus they are generous with discounts. Firm Abs products are unique in not just style but cu... See more

Company replied

Rated 5 out of 5 stars

Firm abs has great quality material that lasts years! Several years ago I ordered my first pair of black cargo leggings and they have retained their shape, fit, and color. It's also very figure flatte... See more

Company replied

Rated 5 out of 5 stars

Honestly the quality and the fit and the style of everything is so amazing, super happy with everything I got (specially the back and white set + crop black/white jacket) - highly recommend them! And... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with my orders from Firmabs! 💖 The products are top quality, fit perfectly, and look just as amazing as in the pictures. The customer service is incredibly friendly, helpful... See more

Company replied


Company details

  1. Activewear Store

Written by the company

FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love my new products

I love my new products! I had ordered some about a year and a half ago and though I loved the look and functionality for some activities, they kept sliding down when I skipped rope. The new pair stay in place so now I've got look and I can skip as long as I want without them sliding. Love my new tanks so much I reordered two more in different colours

19 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 5 out of 5 stars

Brilliant products

Brilliant products! Have bought so many already, they are great quality and super comfy too 🙂
Highly recommended!

2 June 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 5 out of 5 stars

I love the brand and their service

Since I discovered Firm Abs about two years ago it has become my go to brand for my fitness outfits. The quality of the products are great.
Last purchase one of the tops I ordered didn't fit as well as it should and so I contacted customer service. In no time and without any problem they helped me out.

30 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Jolanda! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

The only brand to get leggings from!

This is the only brand I buy my leggings from now! The material is so silky smooth and squat proof. So many people comment asking where my leggings are from. I’ve had a pair well over a year now and no bobbling, fading or holes.
The customer service team are so friendly and helpful and dealt with an exchange for me so easily. I’ve always got something ready in my basket to buy on pay day lol.
Really recommend this brand and genuinely won’t go anywhere else for my gym wear

21 April 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Danni! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

Exceptional Customer Service

Exceptional prompt customer service, assisted me with my exchange with ease and love their products.
Awesome brand! Can't wait to buy more!

29 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Angie,
Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.

Rated 5 out of 5 stars

Firm Abs the best

"I've been using Firm abs gym clothes for a few months now, and I'm genuinely impressed with their quality and performance."

"The fabric is breathable and stretchy, perfect for high-intensity workouts. Even after multiple washes, the colors stay vibrant and the fit remains snug.

Shipping was fast, and customer service was responsive when I had questions about returns.
I highly recommend Firm abs to anyone looking for reliable, stylish, and functional gym apparel.

27 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

So glad to hear you are pleased with our service and products, don’t hesitate to get back in touch if you need anything else.

Rated 5 out of 5 stars

Excellnent item.Got this in 2 color…

Excellnent item.Got this in 2 color combinations. Good quality, great fashion and fit. My wife LOVES them! Highly recommended.

21 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Frank,
Thank you for taking the time to share your review! We are so glad to hear your wife loves them.Thank you for being such a loyal customer!

Rated 4 out of 5 stars

Not bad

Well, once I receive these I'll chage my review. It's been almost 4 weeks, and still haven't received anything. Can't even track it.

**UPDATE** Comlany reached out to me and sent me my order. Was able to track it and arrived in about a week. These are a little small. But look at feel great.

21 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Sorry to hear that. Please feel free to contact our aftersales team at support@firmabs.com to solve this issue ,thank you.

Rated 5 out of 5 stars

Omg these leggings are so comfortable…

Omg these leggings are so comfortable and looks so sexy, also great for work out outfit. Definitely buy again 😁

23 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 5 out of 5 stars

On top of the beautifully fit according…

On top of the beautifully fit according to their size chart and item description, I absolutely love the material and stretch the leggings provide. The leggings provide the butt lift I need. Cannot help looking at myself in the mirror. Wow! The jackets are also a perfect fit and style for me. Styles, color and fit are stunning. Feel like a woman!!!
On top of everything else my husband says I look HOT!

22 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for your feedback on our products, we are so glad you love them as much as we do .

Rated 5 out of 5 stars

Good products and nice customer service

Good quality products, compliant with the site pictures. My order was delivered quite fast. I had an issue with a vest that was too large so I contacted the customer service: they were quick to answer and provided a perfect solution to send me a new item with the good size, for free. I recommend 100%.

19 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Valentine! Thank you for taking the time to share your review! We are so glad to hear you had a great experience.Thank you for being such a loyal customer!

Rated 4 out of 5 stars

First time user

This item was purchased for my wife & she is fully satisfied. As a customer who uses Nike, Puma & adidas, she’s happy with the product. This was the 1st time we ordered firm abs.
Her size for about said brands are ‘M’ so we ordered that but she said it’s a little tight, this is not a complain but wanted to know why?
Other than that she’s very happy with it.
We will buy again in the future.

14 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thanks so much for your feedback, it’s greatly appreciated! We are super happy to hear your wife is happy with our product. To be honest, the size may be a little different due to different brands.

Rated 5 out of 5 stars

Really great products and exceptional…

Really great products and exceptional customer service. I ordered a top and bottom that didn't fit and not only did they send a new one in the right size they let me KEEP the other outfit I was going to send back. I am saving it to give as a gift to a friend. The customer service got back to me within 24 hours too!

I have ordered at least a dozen or more items and always been happy with the true to size fit and quality. The newest outfit I ordered was a completely different style than I normally buy so the fit was a little different. But I look forward to getting a new set soon!!

20 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thank you for leaving this fantastic review!
Glad to hear our customer support team resolved the issue so quickly and got a replacement pair out to you. Please know we are always here to help!

Rated 5 out of 5 stars

As a first time customer of Firm ABS…

As a first time customer of Firm ABS and someone who does not write reviews I thought I needed to do so for this purchase. I was recommended this company by a friend who looks stunning in this brand. I took the opportunity and ordered two items. The packaging and shipping was excellent. The reason for the review is that the items did not fit based on my sizing choice. I contacted the company and without any hassle, they re-shipped me the correct size. I didn’t have to send the incorrect size back. They just said to regift it to someone that could use it. This to me is excellent customer service. We are always disappointed when we order some thing and it does not fit or is not the style as expected, but then you have a company who makes all that disappointment go away by just resending the correct size/item. Thank you for the great experience. I thoroughly enjoy my items now and would recommend your company to anyone.

5 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Michelle! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 4 out of 5 stars

Solve the size problem

There was some communication hassle about the wrong size, but they want to send me the new size without shipping costs. good service. 👍

21 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Carole!
Thanks so much for your feedback, it’s greatly appreciated!
We are so glad to hear you are pleased with our customer service and that we could help resolve your issue!
We are glad to hear that we were able to help you so quickly!

Rated 1 out of 5 stars

3 weeks and package still hasn’t…

3 weeks and package still hasn’t arrived. Worst shipping in the industry. Will not order from here again.

2 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey James! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that your package still hasn’t arrived.Please feel free to contact our aftersales team at support@firmabs.com to solve this issue ,thank you.

Rated 5 out of 5 stars

I absolutely love this clothing line

I absolutely love this clothing line. Its stylish and comfortable and easy to wear. Their customer service is top notch as well. I recently had an interaction with them and i have nothing but praise. They definitely go above and beyond to keep their customers happy. Thank you Firm Abs!! I love a company that stands behind its products!!

18 May 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Kari ! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

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