Service reliable and affordable. Customer support was slow at the start of February however seems to have fixed and they have offered goodwill gestures to compensate. Hopefully this will be one off ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been using FirePowerCloud for a couple of years and always found the service to be excellent. Recently they upgraded the product and this caused a few stability issues but the level of service th... See more
Company replied
As a sysadmin, I'm pretty picky when it comes to infrastructure and performance and I have to say, this cloud gaming provider has seriously impressed me. Their 24/7 gaming desktops are rock soli... See more
Company replied
unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages... See more
Company details
Written by the company
Fire Power Cloud offers a range of cloud computers. Jump in and work, game, play or develop.
Contact info
United Kingdom
- support@firepower.cloud
- firepower.cloud
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
best cloud gaming service out there
well this is my first ever review i write so forgive me if its bad lol.
first of this is still a beta service at this moment so issues are normal. however communication is very good. and even when there are issues they will update you every step they take.
second the connection is amazing even from mainland EU. its more stable and has less latency than other services i tried. even others where the DC is physically closer to me.
maybe they could improve on communication outside of discord. however if you join the discord you get all the communication you will want (maybe to much even :D ).
so TL:DR 10/10 would do again. and 10/10 would recommend

Reply from Fire Power Cloud
Unfortunately nothing has improved.
On the positive side, the support (once you reach them) is very friendly. Once you get your machine activated (which unfortunately can take very long), it's okay - unless you need support or want to cancel.
Unfortunately the service has not yet been improved much. I wanted to quit the service and requested this in the interface. For more than 14 days there is no answer from the support. From the team itself there were only empty promises in the last months that everything should get better. A lot of apologies are made, but that doesn't help either.
A pity actually as Cloud Gaming has great potential.

Reply from Fire Power Cloud
Absolutely amazing company loving the…
Absolutely amazing company loving the speed and reliability leagues ahead of previous provider keep up the great work.

Reply from Fire Power Cloud
Attention!
I can't rate support, because it doesn't answer. My Officebox is also not activated. Dubious page, the ratings here do not look real either!
First Class Customer Support & Service!
There's your average Windows Remote Desktop provider.... and then there's FIRE POWER CLOUD!
It's been a year since I signed up and haven't looked back since. Customer support is always first class and second to none! Lewis and his team really go out of there way to help you - but because the service is that good - there's rarely any need to contact them!
I have used AWS and Hetzner to spin up my own RDP instances but my go to machine is always my Fire Box! Amazing speed, 99.99% uptime and it can handle pretty much what I throw at it!
Unlike some providers there are no bandwidth issues, connectivity problems or restrictions placed for heavy users like myself.
All in all, would 100% recommend Fire Power Cloud to anyone looking for a reliable and supportive Windows RDP provider.
High Power Cloud Computing
High power cloud computing, good pricing, and great support. Highly recommend for professionals needing easily accessible computing.
Great products from an amazing company…
Great products from an amazing company with even better customer service, couldnt fault them at all, would definitely recommend!
Great company with a fantastic customer…
Great company with a fantastic customer service team. All question I had answered quickly and professionally.
Don't recommend completely unusable
After two hours of messing around you cannot even get sound working very poor service will not recommend sound is basic requirement of remote desktop technical support was good and tried to help but it's compatibility issue note it doesn't work with Chromebooks

Reply from Fire Power Cloud
A thumbs up from me
I have been using their product now for about three weeks without any problems, very happy with the high level of professionalism from the customer support team, my fire box has helped make my work life simpler!
Had my Fire Box for about 4 months now
Had my Fire Box for about 4 months now. Great support team answered all the questions I had. 10/10 product & 10/10 support team!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







