Firehouse Shirt Club Reviews 

2,564
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the monthly t-shirt subscription, consistently praising the exceptional fabric quality and the fun, creative designs inspired by different fire departments. Consumers frequently mention how fast the delivery is and how exciting it is to receive wonderful package surprises and bonus stickers every single month. However, some customers also noted minor issues with the material, such as threads around the collar coming loose or fabric feeling a bit thin. A few reviewers additionally experienced longer shipping times than expected or needed assistance with exchanging incorrect shirt sizes.

What people talk about most

Product

People report positive experiences with product, highlighting the unique designs, top-notch quality, and... See more

Quality

Consumers find quality to be positive, regularly praising the unique designs, top-notch patches, and... See more

Subscription

Customers report appreciation for the subscription, highlighting great quality shirts and monthly surprises.... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, noting that packages arrive in a timely... See more

Service

Clients share positive opinions on service, consistently highlighting fantastic experiences and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think this is one of the best clubs to belong too! My husband gets a brand new fire t-shirt every month. He anticipates what the next shirt and logo will be. Being in the fire department ourselves,... See more

Rated 5 out of 5 stars

We have been a subscriber for fire patches for almost 2 years now. In those 2 years we have only ever had one minor incident and it was solved immediately. We love reading about all the different stat... See more

Rated 5 out of 5 stars

Gave as a gift. Worked exactly as described. Gift subscription email was sent on time, explaining tshirt club perfectly. First tshirt arrived super fast, and was great quality. The flyer with details... See more

Rated 5 out of 5 stars

I love shop on this website. This shop is doing great with getting different firehouse for shirts. My son loves his patches he gets each month. He is currently in career center to study to beco... See more


Company details

  1. T-Shirt Company
  2. Fire Fighters Academy
  3. Fire Station

Written by the company

Founded in 2011, it is the original shirt club for firefighters and enthusiasts! Built by firefighters; we print, package and ship everything in-house. By becoming a member you will receive a shirt from a firehouse every month. We feature all types of departments, stations and crews right here in the United States and across the world. For their participation, we turn a portion of your membership into a donation to give directly back to the those we feature; over $600,000 and counting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,564)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and Quality

Quick response. Quality shirts with a bonus sticker every month!! Bought my daughter a subscription also. Love supporting various departments.

29 September 2025
Rated 5 out of 5 stars

Worth the money

Fast, Efficient, Fun, and Friendly. Extremely knowledgeable about their products and services. Have enjoyed being a member for three years.

29 September 2025
Rated 1 out of 5 stars

I CANCELLED MY SUBSCRIPTION BEFORE THE…

I CANCELLED MY SUBSCRIPTION BEFORE THE 5TH AND AM STILL BEING BILLED. WHY?

29 September 2025
Firehouse Shirt Club logo

Reply from Firehouse Shirt Club

EDIT: Hi Ashley. I've gone back and looked at our system, and I see you cancelled on 9/30. Your last order was billed on 9/5, and I don't see any orders placed through our system since then. Could you please email our customer service team (Service@FirehouseShirtClub.com) to look into this, because I don't see any evidence of improper billing since your cancellation? Also, please understand that small businesses like ours are not in the technology business; rather, we are at the mercy of the technology businesses we build our businesses on, so a little grace is greatly appreciated. A reconsideration of your review would be appreciated since your first support request was answered within 2 hours, and this review was addressed within an hour. Thanks. -Jim

Rated 4 out of 5 stars

The service is great

The service is great. I would like to see a better variety of colors for the shirts and less of the odd designs. It would be nice to have the option to order past firehouses that we missed before being in the club.

26 September 2025
Firehouse Shirt Club logo

Reply from Firehouse Shirt Club

Thank you for the great feedback. We're always looking at ways to improve and meet the needs of our members. -Jim

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