Fired Earth - Chester Reviews 2

TrustScore 3.5 out of 5

3.7

36 Lower Bridge Street, CH1 1RS Chester, Cheshire, GB


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Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Flooring Store

Written by the company

The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.


Contact info

  • 36 Lower Bridge Street, CH1 1RS, Chester, Cheshire, United Kingdom

  • 01244 348084

3.7

Average

TrustScore 3.5 out of 5

2 reviews

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Rated 4 out of 5 stars

Poor boxes.

Excellent service .I have dropped a star because of the poor boxes the tiles were sent in causing unnecessary breakages to occur.( Replacement tiles were sent out straight away.)This does not reflect on the Chester branch which I would rate 5 stars out of 5 because of the excellent service which was provided.

21 July 2025
Fired Earth - Chester logo

Reply from Fired Earth - Chester

Thank you for leaving a review Christine. I am sorry to hear that you had breakages in your order. Occasionally it does happen with tiles being a brittle item. Thank you I will feed your comments back to Chester and the warehouse about boxes.

Rated 5 out of 5 stars

Chester Fired Earth Team are Terrific

We have relied on Charlotte and her team @ Fired Earth Chester for over 3 years now and have never once found the service extended anything other than terrific. They are knowledgeable, amazingly friendly and above all professional. Products are also great. We highly recommend them.

9 July 2025
Unprompted review
Fired Earth - Chester logo

Reply from Fired Earth - Chester

Good Morning Chris, Thank you for the lovely review. I will be sure to pass your comments on to the showroom.

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