Fired Earth - Cheltenham Reviews 3

TrustScore 4 out of 5

3.9

Montpellier Exchange, Montpellier, GL50 1SN Cheltenham, Gloucestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Flooring Store

Written by the company

The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.


Contact info

  • Montpellier Exchange, Montpellier, GL50 1SN, Cheltenham, Gloucestershire, United Kingdom

  • 01242 251455

3.9

Great

TrustScore 4 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful well made tiles…

So pleased with the quality and design of these beautiful tiles. The samples I sent for were quick to arrive and the tiles I ordered arrived very quickly, so impressed with packaging.
Couldn’t fault Fired Earth. Quality is perfection, we still have tiles fitted 20years ago in the hall still in perfect condition. Thank you F E
Gill Simmonds

15 September 2025
Fired Earth - Cheltenham logo

Reply from Fired Earth - Cheltenham

Thank you for the lovely review Gillian. We are always please to her from our repeat customers and to know that you previous product are going strong after 20 years. Hopefully we will continue to work with you in the future.

Rated 4 out of 5 stars

Very happy with the paint finish.

Very happy with the paint finish.
Not happy about how paint was shipped. Tins bashed, making difficult to open and reseal paint tin

22 April 2025
Fired Earth - Cheltenham logo

Reply from Fired Earth - Cheltenham

Hi Alan, I am sorry your can was dented. We have cardboard can holders to keep them still in transit and also bag them in case of spillages. So my apologies if yours didn't get there fully intact. I can only assume It was badly dropped in the post to have moved at all. We are pleased to hear that you like the paint though. Thank you for leaving a review. If customer care can help, please do contact us.

Rated 5 out of 5 stars

So many Pretty tiles it’s hard to choose

Picked up my beautiful Kelmscott tiles today. Can’t wait to see them on the wall. Staff were very helpful and patient.

17 February 2025
Unprompted review
Fired Earth - Cheltenham logo

Reply from Fired Earth - Cheltenham

Not only are the Kelmscott tiles beautiful, as they are porcelain, they are practical too. You chose well Joselyn. We would love to see pictures of them on the wall too. Your comments have been passed onto the staff at our Cheltenham Showroom as well our the management team. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look