Fireaway Pizza Reviews 607

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the food to be fresh, tasty, and of good quality, with many appreciating the authentic taste of the pizza. Reviewers often highlight the efficiency and helpfulness of the staff, noting quick order processing and good service. However, a significant number of people experienced issues with delivery service, citing long wait times, missing orders, and cold food. Some customers also expressed dissatisfaction with the product, particularly regarding gluten-free options and inconsistent quality. There were also instances of poor customer service, with some reviewers reporting rude staff and a lack of accountability.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the amazing food, delicious... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as orders not being... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the amazing food, with some calling it the... See more

Delivery service

People report negative experiences with delivery services, citing frequent issues with long wait times, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 2 out of 5 stars

Got a pizza after a night out on Early hours of Sunday morning, ordered a gluten free ham and pineapple as I am coeliac, it cost £16 for the smallest one which was a big one, it wasn’t nice at al, it... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

607 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely awful pizza

Absolutely awful pizza, soaked in grease and oil, the dough was straight up RAW and uncooked it was vile. Suprised i’m not ill from just eating 1 slice of this monstrosity. I got grief from the employees and the manager making it seem like it is my fault and gaslighting me, saying the cheese made the dough raw?? DO NOT GO HERE!

22 April 2025
Unprompted review
Rated 4 out of 5 stars

Food was good quality

Food was good quality, freshly cooked with fresh ingredients. Sunningdale branch, staff was really humble and welcoming. The option to have garlic base instead of tomato suited our requirement. Infact they have 4 choices to choose from. They served piping hot pizza with substantial salad as was ordered. A pleasant experience and would definitely recommend to eat in or take away or order.

21 April 2025
Unprompted review
Rated 3 out of 5 stars

They made me the wrong pizza

They made me the wrong pizza, missing off some of the ingredients, then when I asked them about it, they said they could just put them on after. Was made to feel awkward about asking for the order I'd paid for.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience, over all. I loved the pizza and the waiting time was little. They said it would take 10 minutes and it took around 7. I’ve heard great things about this and it did not disappoint.

6 April 2025
Unprompted review
Rated 1 out of 5 stars

Wrong order delivered yet somehow it…

Wrong order delivered yet somehow it was my fault. I ordered on line so the order is very clear. I ring to advise and the managers start arguing with me telling me it’s my fault as I didn’t tell the driver the order was wrong 👎👎👎

5 April 2025
Unprompted review
Rated 2 out of 5 stars

Staff don't listen

Would have been a lovely pizza except it had olives on it. I asked 3 times to make sure they had the order correct. "Veggie pizza with no olives. Please don't put olives on. Remember to leave the olives off." When I got it home it had olives on it. Would have returned it, if I'd not been so tired and it was pouring with rain. Won't go there again.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

USELESS

I waited 90 mins for a pizza, to be told the driver had a puncture will make another pizza, another half hour later pizza turns up, with a pot of icecream to try nice me up, but no drink…. To then be told they’ll take £5 off my order, absolutely terrible service, AVOID

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Not as ordered

I ordered a a pizza a week ago. I did make your own, the pizza was great, didn't like vegan cheese.
I ordered the same yesterday, hardly any veg, the worst was it was covered in cheese.

12 March 2025
Unprompted review
Rated 4 out of 5 stars

Amazing!

Amazing garlic bread, pizza and pasta, wedges were lovely just a little under done but still tasted amazing! Order got delayed by half an hour but was worth the wait, will be ordering again!!!

1 March 2025
Unprompted review

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