Good evening Tammy,
I'm sorry to hear that our recent posts came across as "moaning" and that our efforts to be inclusive of individuals with cerebral palsy and Down syndrome in our recruitment process "isn't good enough," despite the broader positive initiatives we've undertaken. It’s disappointing that this led to a negative review on Trustpilot, but we genuinely appreciate all feedback - positive and critical.
It’s important to remember that a single post or comment rarely tells the full story. What isn’t always visible are the actions behind the scenes like our response to the candidate, where we asked if any adjustments were needed, as none had been disclosed. While we strive to be as accommodating as possible, we’re not mind readers and can only support what we’re made aware of. We also reminded the candidate, as we do in all our hiring communications, that to provide the best support, we need a basic understanding of individual circumstances (such as medical needs or caregiving responsibilities). This is something you may recall from previous responses and our job postings.
We value transparency and open dialogue. We understand that not everyone will agree with us all the time and that’s okay. Disagreement is welcome; silence is not. Constructive questions, challenges, and even pushback help us improve.
While we know we can't please everyone, we’re always open to meaningful conversation. My invitation to talk, whether in person or over the phone, still stands. Sometimes, a conversation can provide clarity that messages alone can’t.
Wishing you a pleasant rest of the weekend.
Kate - Director of FIR Construction
