Constant problems with platform Very slow 3-5 days late paying suppliers Reps always have to email the head office for answers but takes days to get reply Facility is very deceiving in its adv... See more
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DO NOT TRUST YOUR AVAILABLE DRAWDOWN BALANCE. They don't own up to posting mistakes. Massive amounts like $14,800 payment that went missing and I had to do the work myself to prove it to them and th... See more
Company replied
This company are without a doubt one of the worst I have encountered. I would give minus stars if I could. This company has been one of the most stressful and frustrating financial experienc... See more
Make some improvements and we will be a long term customer Things went wrong in setting up the facility and with the high level of interaction with the account manager should have been picked up and... See more
Company details
About Finstro
Written by the company
Take back control of your customers, their payments and your plans for growth.
Instant approval for Trade Facilities that can pay your invoices, fund slow paying debtors and access cash to help grow your business.
Contact info
Level 5 | 1 York St, 2000, Sydney, Australia
- 1800 693 467
- info@finstro.com.au
- finstro.com.au
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Devin was a Gentleman with his services…
Devin was a Gentleman with his services thank you very much Devin.🤙👍
Excellent
Excellent – no reservations, I would recommend this company to anyone. Fast, professional service.
Was not told the full story in relation…
Was not told the full story in relation to payments of Invoices at the beginning. Wasted money going through a third party to secure this loan 2,200.00.
Will be looking at other alternatives in the future
Professional and Highly Recommended …
Professional and Highly Recommended
Our business has been dealing with Devyn Grantham, Account Manager with Finstro for 3 months now. I cant speak highly enough of Devyn's professional, calm, lateral and helpful approach. The setup of our account and subsequent transactions have been seamless with Devyn's assistance. He responds to our enquiries promptly and thoughtfully, with the detail we need to make informed business decisions. I highly recommend Devyn and the Finstro platform to any business requiring support to manage business cashflow and future business planning and expansion. Thank you Devyn and the Finstro team. Joanne Sedman, Symbietrics, NSW

Reply from Finstro
Very helpful for the small by owners
Finstro / FC Capital Now Rectifying Past Issues
Finstro (that is, FC Capital): Overcharged interest; Didn't honour its verbally-made commitments; Delayed, on occasion, the recognition of payments made by the customer; Didn't employ or provide sufficient resources to conduct timely or adequate communications with the customer to solve issues when they arise.
IMPORTANT UPDATE: Finstro (FC Capital) has been going through a range of issues brought on by their recent rapid growth in business. It is recognised that they have at times been understaffed and under-resourced and are working on rectifying the effects of this on the customer. As a result of the issues that I have experienced, Finstro has now sought to understand the situations faced by the customer, has rectified outstanding issues, has sought to improve their internal systems, and has extended flexibility to our agreement and arrangement.
I will continue to monitor Finstro's performance from here on and, should the outcomes provide justification for it, update this rating accordingly at a later stage.
professional and great to deal with
professional and great to deal with. Easy to use facility. Would recommend over the big banks.

Reply from Finstro
National Energy Services Australia pty ltd
no reservations, I would recommend this company to anyone.

Reply from Finstro

Reply from Finstro
We have had a few small issues with the…
We have had a few small issues with the portal. Freezing then unable to load a BPay invoice. Hopefully these "teething" issues are now sorted.
I would like more "help" buttons to assist in different areas. I have tried to use the GREEN help line, but the message always says not available - "back tomorrow".

Reply from Finstro
Excellent lending company
Excellent lending company, great to deal with.

Reply from Finstro
Great company for start-ups and super…
Great company for start-ups and super customer service. No fuss and direct help when you need it.

Reply from Finstro
I have found Finstro to be an awesome…
I have found Finstro to be an awesome financial service to add to my business. I am able to easily budget for and manage the payments. I would highly recommend it to anyone needing either a cash flow injection or option to pay creditors.

Reply from Finstro
I found Fistro to be very helpful and…
I found Fistro to be very helpful and efficient
Exceptional service
Exceptional service, professionally run, help my Company out with short term cash flow
Helped my business in an instant
Helped my business in an instant. Great service. Had tried with capify but mucked me around for a whole month. Grateful for Finstro. Big ups to Oliver who did a awesome job in understanding and getting everything done quickly. Definitely look into Finstro if needing help with cash flow you won’t be disappointed. Thanks guys from Citcon Company
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