Finstro Reviews 367

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Constant problems with platform Very slow 3-5 days late paying suppliers Reps always have to email the head office for answers but takes days to get reply Facility is very deceiving in its adv... See more

Rated 1 out of 5 stars

DO NOT TRUST YOUR AVAILABLE DRAWDOWN BALANCE. They don't own up to posting mistakes. Massive amounts like $14,800 payment that went missing and I had to do the work myself to prove it to them and th... See more

Company replied

Rated 1 out of 5 stars

This company are without a doubt one of the worst I have encountered. I would give minus stars if I could. This company has been one of the most stressful and frustrating financial experienc... See more

Rated 2 out of 5 stars

Make some improvements and we will be a long term customer Things went wrong in setting up the facility and with the high level of interaction with the account manager should have been picked up and... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

About Finstro

Written by the company

Take back control of your customers, their payments and your plans for growth.

Instant approval for Trade Facilities that can pay your invoices, fund slow paying debtors and access cash to help grow your business.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

367 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone. Fast, professional service.

16 March 2019
Unprompted review
Rated 3 out of 5 stars

Was not told the full story in relation…

Was not told the full story in relation to payments of Invoices at the beginning. Wasted money going through a third party to secure this loan 2,200.00.
Will be looking at other alternatives in the future

11 March 2019
Unprompted review
Rated 5 out of 5 stars

Professional and Highly Recommended …

Professional and Highly Recommended
Our business has been dealing with Devyn Grantham, Account Manager with Finstro for 3 months now. I cant speak highly enough of Devyn's professional, calm, lateral and helpful approach. The setup of our account and subsequent transactions have been seamless with Devyn's assistance. He responds to our enquiries promptly and thoughtfully, with the detail we need to make informed business decisions. I highly recommend Devyn and the Finstro platform to any business requiring support to manage business cashflow and future business planning and expansion. Thank you Devyn and the Finstro team. Joanne Sedman, Symbietrics, NSW

6 March 2019
Unprompted review
Finstro logo

Reply from Finstro

Thank you for the kind words, Joanne.
We're very happy that we've been able to help support Symbietric's growth, and we're even prouder to have Devyn as a key member of our Business Finance team! Don't hesitate to reach out if there's anything we can assist with.

Wishing ongoing success,
Team Finstro

Rated 2 out of 5 stars

Finstro / FC Capital Now Rectifying Past Issues

Finstro (that is, FC Capital): Overcharged interest; Didn't honour its verbally-made commitments; Delayed, on occasion, the recognition of payments made by the customer; Didn't employ or provide sufficient resources to conduct timely or adequate communications with the customer to solve issues when they arise.

IMPORTANT UPDATE: Finstro (FC Capital) has been going through a range of issues brought on by their recent rapid growth in business. It is recognised that they have at times been understaffed and under-resourced and are working on rectifying the effects of this on the customer. As a result of the issues that I have experienced, Finstro has now sought to understand the situations faced by the customer, has rectified outstanding issues, has sought to improve their internal systems, and has extended flexibility to our agreement and arrangement.

I will continue to monitor Finstro's performance from here on and, should the outcomes provide justification for it, update this rating accordingly at a later stage.

4 March 2019
Unprompted review
Rated 5 out of 5 stars

Works as described

Works as described! Would recommend.

22 February 2019
Unprompted review
Finstro logo

Reply from Finstro

Thanks James! Don't hesitate to let us know if there's anything we can assist with.
- Team Finstro

Rated 5 out of 5 stars

Easy to use

Easy to use, quick set up. Reasonable rates.

12 February 2019
Unprompted review
Finstro logo

Reply from Finstro

Thanks Darren! Don't hesitate to let us know if there's anything we can assist with.
- Team Finstro

Rated 4 out of 5 stars

We have had a few small issues with the…

We have had a few small issues with the portal. Freezing then unable to load a BPay invoice. Hopefully these "teething" issues are now sorted.
I would like more "help" buttons to assist in different areas. I have tried to use the GREEN help line, but the message always says not available - "back tomorrow".

7 February 2019
Unprompted review
Finstro logo

Reply from Finstro

Hi Sharon!
Thank you for the review and for your valuable feedback.
Sue and the team will be in touch with you shortly to make sure that the teething issues are all sorted out.
Please don't hesitate to get in touch if we can assist further.

Best regards,
Team Finstro

Rated 5 out of 5 stars

Excellent lending company

Excellent lending company, great to deal with.

30 January 2019
Unprompted review
Finstro logo

Reply from Finstro

Thanks Michael! Don't hesitate to let us know if there's anything we can assist with.
- Team Finstro

Rated 5 out of 5 stars

Great company for start-ups and super…

Great company for start-ups and super customer service. No fuss and direct help when you need it.

24 January 2019
Unprompted review
Finstro logo

Reply from Finstro

Hi Stephen,
Thanks for the kind words! We're please to be able to support businesses like yours.
Don't hesitate to reach out if there's anything we can assist with!
- Team Finstro

Rated 5 out of 5 stars

I have found Finstro to be an awesome…

I have found Finstro to be an awesome financial service to add to my business. I am able to easily budget for and manage the payments. I would highly recommend it to anyone needing either a cash flow injection or option to pay creditors.

23 January 2019
Unprompted review
Finstro logo

Reply from Finstro

Thanks for the compliments, Terri! We're delighted to be able to support Australian businesses.
Don't hesitate to reach out to the team if there's anything we can assist with.

Wishing you ongoing success,
Team Finstro

Rated 5 out of 5 stars

Helped my business in an instant

Helped my business in an instant. Great service. Had tried with capify but mucked me around for a whole month. Grateful for Finstro. Big ups to Oliver who did a awesome job in understanding and getting everything done quickly. Definitely look into Finstro if needing help with cash flow you won’t be disappointed. Thanks guys from Citcon Company

20 January 2019
Unprompted review

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