Finnish Design Shop Reviews 1,259

Do purchase off this company!!!
Ordered on the 26st January and I am still waiting. Had an email saying it was delayed and haven't heard anything since, sent an email and now being ignored.

Order No 1547723

The hook didn't come with screws. For the price paid, I wish it did.

Easy to order. Fast delivery.
They have a wide range of European designer wares which are not available in Singapore. Good shopping experience

Great service. I completed an order that I wanted to cancel (so that I could add another product). I emailed customer service and they responded very quickly to cancel the order for me. I then re-ordered, delivery time was as stated and products are lovely.

Great customer service. There was an issue with 3 of the 30 grinders I ordered and the problem was handled promptly and to my satisfaction.

I’ve placed the order on 5 January for the items (carpets) that were in stock. It is 3 February today and they have not been delivered yet. I’ve already ordered and received carpets from another reseller. Now waiting for the Finnishop to deliver the order to be able to return it... The whole purchasing experience was confusing. My card was charged at the time of purchase, then the amount was released, making me think the order was cancelled. A few weeks later I found that the amount was finally written off my card.. I will not be buying from Finnishop again.

I returned an item that did not match its product description, and I was charged a 9 euro restocking fee for returning the item. I am disgusted. Restocking fees are illegal in Europe ! This company has horrendous customer service, but I will pursue a refund.

Extremely well packed in heavy duty bubble wrap. Crates, boxes, glass lamp all arrived in good condition. Customer service is also very prompt and efficient in answering any queries you may have. Prices are also reasonable, with great discounts sometimes. I am a repeat customer ordering from Singapore.

I’ve been shopping with Finnish Design Shop for years, and they’ve never once disappointed me. Everything — from the ordering process to packaging and delivery — is always exactly as promised. Shipping is fast, items arrive right on the estimated date, and the product quality is exceptional every single time.
It’s rare to find an online store that’s consistently reliable and beautifully curated. Finnish Design Shop has become my go-to page for timeless Scandinavian design and gift ideas. Highly recommend to anyone who values quality, great service, and effortless style.

I love this shop! Excellent selection of beautiful Scandinavian design products and the shipping is very quick. Also, they have pretty good sales on items not usually discounted elsewhere. Highly recommend!

Everything arrived on time, prices were decent. And very happy with the products quality

still haven’t received reply to email regarding return

I have contacted the company multiple times regarding my order and my return request, yet I have received absolutely no response. I am requesting to return an item from my order. Despite several follow-up emails, I have not been provided with any return instructions or a return label. At the same time, I continue to receive marketing and promotional emails almost every day. Being ignored on a legitimate customer service request while constantly receiving marketing emails is unacceptable and highly frustrating. At this point, I am forced to raise this issue publicly in order to get any response. I sincerely hope the company will finally address this matter and resolve it properly.

I ordered two mugs. They are beautiful in design, sturdy in construction and arrived in pristine condition. Thank you.

The pieces are perfect! They're Lego heads for Christmas. Exactly as I hoped. However, the delivery was not straightforward and I think this process needs to be changed. I opted for delivery to a local oohpod (a parcel locker service). The couriers informed me it had arrived but did not provide the access code I needed to retrieve the item. I had 1 week to collect the items, and it almost took the week for this issue to be resolved. The courier's customer service was extremely difficult to reach and I tried every email / online option available. Eventually a lengthy phonecall sorted it out. So, this should be communicated to the couriers. But the product was great.

“It has an interesting design, but unfortunately, even though I washed it by hand right after using it and didn’t use anything abrasive, the spoon’s surface that was in contact with the bowl got completely scratched while eating soup. It looks as if it has been used for years.”

I really like all things Scandinavian and this shop doesn’t disappoint. Lots of choice and great service. Delivery to the UK is consistent, on time and all import and taxes are included. Given that many European companies don’t deliver to the UK it’s great to find those who do.

An amazing selection of Nordic design (with a few other European ateliers included). The utility of the humble Finns, the understated yet stoic Swedes and the complex Danes (capable of executing both elegance and a more loud reaction to existing convention) are all on show here. The quality of the products is exceptional in today's fast and disposable environment. My package arrived quickly and the vase suffered no damage. Shipping was expensive to Australia (especially for multiple items) which limited the size of my order. If anything, I wish for a button to filter any product that has, or references, a Moomin.

Reason for 4 (and not 5) stars: the expensive shipping, excessive Moomins

I have ordered a rug and a lamp shade in June 2025, after few weeks I emailed to know when I was going to get me order and I found out one of the article I ordered was only going to be available at the end of September therefore my order was going to be shipped by then. I was very surprised as at the Time of ordering there were no info saying this.
I asked to ship at least the article that was ready to be shipped (the rug) , which they did.
I then re-email at the end of September asking when the lamp shade was going to be shipped. And again they said ‘so sorry it will be shipped at the beginning of October’. It’s the 11th of October and I have not heard anything about my order.
I think I will eventually forgot about this order..
really bad. They should state it on the website when you place an order. (Many websites tell you when articles are ready to be shipped).
I don’t think I will ever purchase from here again.

update: this is my order number 1393418
I have contacted the customer service at least 8 times.

This is my order number: 1437395
I never received my carafe. I paid for it on 30 August, 2025.