Finisterre Reviews 1,130

Fantastic customer service help sending another jacket to compare sizes in the Nimbus range. Such a helpful and friendly assistant - new jacket sent and arrived the next day. Perfect! 5* all round. Thank you.

Ordered a jacket but the size was too small. Emailed my local store to ask whether I could come in a swap it for the larger size, but they didn’t have it in stock. So just initiated the return online and ordered the larger size. Even with the standard delivery of 3-5 working days, it’s very quick. Responses to my emails were quick too. Return delivery was easy - just showed a QR code at the Post Office and they printed the labelled and took it off my hands. Only thing I’d request is that if a discount code was applied to an item being returned, the discount is code is offered again once the returned item has been received - got around it by signing up for newsletters using an account I hadn’t signed up with previously…

I’ve had to contact Finisterre customer services a couple of times over the years for minor issues, and every time they’ve been quick to reply and incredibly pragmatic with their solutions. If only every company was this easy to deal with, only adds to the positives of buying from them!

(Obviously the clothes are excellent and have been lasting me for years as well)

I sent off my 6yr old Nebulas jacket for a repair to the side seam next to the pocket. I had already had a stab at repairing it myself, with very poor results. My jacket was retuned sooner than I expected and the repair is wonderful. You wouldn't know it had been patched. It looks good as new and I look forward to many more years of wear. I can't recommend the repair service highly enough. Thank you so much.

Great, fast customer service. Would definitely purchase another Mora sweater. Held up and kept me warm and dry in tough Scottish Highlands weather!

Incredibly helpful support with really quick results. The team works hard to rectify any issues as fast as they can.

Wonderful fast efficient friendly response when I had trouble using discount code, made everything go smoothly. Totally positive experience, thank you Finisterre

Speedy replies to emails
Extremely helpful staff who go above and beyond
Highly recommend

Finisterre replaced with no question a 2yr old faulty jacket, the response was swift and resolved within 48 hrs. THAT is how you do good customer service. Thank you Finisterre - I will be returning, and recommending!

I haven’t had such a thorough and surprisingly positive customer service experience in a long time. I nearly didn’t even bother to address an issue I had with a jacket as these days no one seems to care once you’ve purchased something. So glad I reached out. In 48 hours the entire problem has been resolved in an efficient and friendly manner. To the point I would now consider purchasing more Finisterre products in future. Thank you Finisterre Customer Service Team for a great experience.

I bought a dark green men’s Barent sweater for my husband but liked it so much I kept it for myself and bought another one for him. I’ve worn it a lot. So comfortable and warm. Although the XL is very large for my small size frame it looks great.

The customer support team, Becky in particular, was an unbelievable help. Becky went out of her way to resolve my issue and reassure me, I was so grateful. In a world where customer service is usually so impersonal and automated, Becky was proactive, human and a breath of fresh air. Thank you so much - a real credit to you!

My fisherman’s beanie shrunk in the wash despite following the care instructions. I reached out to Finisterre who promptly issued me with a replacement hat after obtaining the relevant details/ proof of purchase etc. Excellent customer after-care. Also, the warmest hat I’ve ever owned!

Amazing customer service from Sophie. I buy from Finisterre regularly and really like the clothes. However, it's the customer service that really shines through. Absolutely fantastic, helpful service.

Always had a great experience and the clothes last ages.

I recently had to send back a faulty Rainbird jacket; the returns process was easy to use and I recieved great service from the Finisterre Customer Service Team. A replacement jacket arrived within two days. The Customer Services Team were excellent - courteous, efficient and always helpful.

It is such a change to deal with a company with such good, friendly ,communication, who stick to their promises snd resolve problems quickly.
A fantastic company all round!

Sophie was very understanding of the issue I had with the Rainbird jacket and undertook to replace it with the newer design without further question. The replacement was sent the moment my returned jacket arrived at Finisterre and I haven’t looked back. The new jacket is a very good design, fit and most importantly - is weathertight!
I have been very impressed and grateful for such a great service and company ethos. I wouldn’t hesitate to recommend Finisterre to anyone.

Sophie at Finisterre was a ray of sunshine when facing the stormy rough seas of customer service I have faced in the past. From my first email I was met with kindness and understanding and the fastest reply I’ve ever helped. Her service was clearly communicated and really kind respectful and helpful. Resolving the whole matter incredibly fast. I had been so disappointed with the quality of the item I had purchased but she turned the whole experience into a really positive one.