FINI By A-Star Reviews 28

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Been waiting almost 2 months now and I have still not gotten my package. The AI keeps saying I will get a response from a worker but still nothing.

Rated 5 out of 5 stars

See FìNì pop up on my Instagram story once, and was really intregued on trying a new hair styler, although they were sold out of the actual one I wanted, I side drifted to a diff product could o... See more

Company replied

Rated 3 out of 5 stars

I have ordered 2 products from their website about a week ago and haven’t even received an email confirming my order and that it’s on its way… send them 2 emails and left a note in their contact for... See more

Company replied

Rated 3 out of 5 stars

I was really excited about this product hitting the market. Unfortunately I’ve not had the best of luck with it. Smell on the product is 10/10 can’t fault it. Only issue I’m finding is its leaving a r... See more

Company details

Written by the company

FINI By A-Star is the first hair styling product to infuse an Oud fragrance. We have combined the most premium Oud ingredients and the finest product performance to create a Matte Paste and Sea Salt Spray that smells like nothing before it.


Contact info

3.2

Average

TrustScore 3 out of 5

28 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never got my product

Been waiting almost 2 months now and I have still not gotten my package. The AI keeps saying I will get a response from a worker but still nothing.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Delivery never received

Delivery never received, no one to contact just AI’s. Despite emailing they just told me to track the parcel, asked for refund as product obviously not going to come to me now and still nothing.

23 April 2025
Unprompted review
Rated 4 out of 5 stars

I ordered from fini and never received…

I ordered a pomade and a sea salt spray. Took me two months to get my order, because it was sent back for some reason i don't know of. I contacted fini and we wrote back and forth. Until i now finally received my order. They were very kind and helpful.

28 November 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Hi Thor, We were in constant dialogue with you over emails about the whereabouts of your order. Worldwide orders over the Christmas period can encounter delays which is out of our control. I can see your item has been delivered now. We hope you enjoy the products. Thanks, FINI

Rated 5 out of 5 stars

See FìNì pop up on my Instagram story…

See FìNì pop up on my Instagram story once, and was really intregued on trying a new hair styler, although they were sold out of the actual one I wanted, I side drifted to a diff product could only grab the original Matt paste

Which regardless was amazing and does exactly what it says on the tin

Also leaves you with a nice scent

But overall quality and am looking into trying new products very soon 5⭐️

18 November 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Thanks so much for your positive feedback! We are back in stock of all items now! Thanks, FINI

Rated 5 out of 5 stars

Love the Pomade

Love the Pomade

29 October 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Thanks for the positive feedback Lucca! Glad you love the Pomade!

Rated 3 out of 5 stars

No response to emails

I have ordered 2 products from their website about a week ago and haven’t even received an email confirming my order and that it’s on its way… send them 2 emails and left a note in their contact form and still haven’t received a reply.
Hoping my package will still come because I already paid for it because Klarna did not work on their website for some reason.
I’ve heard good experiences about the product so I’m hoping for the best.

27 September 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Hi Rick, it seems there has been confusions with your emails. You left a different one on the order and then emailed customer service with a different one with no order number. We have managed to rectify this now and have emailed you with your order updated. Thanks, FINI

Rated 5 out of 5 stars

ordered the pomade to Norway

ordered to Norway, recieved it within 8 days after ordering! fast deliviery, at the door as well. i ordered the pomade after seeing it on tiktok, and i love it. £30 after shipping is a little expensive for 80 grams of product, but i only use a little bit everyday so the box lasts me several months. 100% worth it.

28 August 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Thanks for the positive feedback! Thanks, FINI

Rated 1 out of 5 stars

have not received my products

I have been waiting for 2 products for over a week now and they do not respond to my emails.

8 September 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Hi Benjamin, we have responded to your email saying that the package is with your local delivery provider. We have also said we will be in constant dialogue with you as the parcel makes its way to you. Thanks, FINI

Rated 1 out of 5 stars

No responds to refund about lost package

I have ordered a number of products worth 100+ euros from fini. In the end, the package turned out to be missing, of course this can happen. After this, I received an email saying to wait for the investigation at the carrier 14 days after the last tracking update. Should it not be delivered and nothing become known from the investigation I got my money back. Now this has gone on for quite some time and I get no response from Fini. Customer service is at a poor level.

2 April 2024
Unprompted review
FINI By A-Star logo

Reply from FINI By A-Star

Hi Jens, We were in constant dialogue with yourself around your package and the issues created by your local delivery company. We refunded your package after they confirmed the 14 days time was up for them to locate it. Thanks, FINI

Rated 5 out of 5 stars

Fini is a top product

Fini is a top product and worth it. All of my clients love and it’s a great product to hold the style your looking for with a natural look and a nice long lasting smell.

8 April 2023
Unprompted review
Rated 3 out of 5 stars

I was really excited about this product…

I was really excited about this product hitting the market. Unfortunately I’ve not had the best of luck with it. Smell on the product is 10/10 can’t fault it. Only issue I’m finding is its leaving a really oily finish even after blown drying it into my hair. I purchased the wax and sea salt spray and having the oily finish rather then the Matt finish I was expecting.

5 March 2023
Unprompted review

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