Fingo by Automotive Lease Packaging Reviews 1,527

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professional approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from the team. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning how the company goes above and beyond to streamline processes and keep them informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers consistently report highly positive experiences with the service. Many praise the efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with user experience, consistently highlighting a smooth, easy, and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Veronica at Fingo provided amazing customer service over the few weeks it took for us to sort our novated lease with the car dealership. Veronica was really prompt with following up with the dealersh... See more

Company replied

Rated 5 out of 5 stars

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test... See more

Company replied

Rated 5 out of 5 stars

I contacted Fingo Finance and spoke to Daniel Hudson, after the other provider was delayed due to not being on my employer's preferred supplier list. Dan moved very quickly and was able to obta... See more

Company replied

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied


Company details

  1. #1 of 19 best companies in Car Finance and Loan Company
  2. #1 of 4 best companies in Car Dealer
  3. #1 of 22 best companies in Finance Broker
  4. #1 of 4 best companies in Leasing Service
  5. #1 of 2 best companies in Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
Get Pre-Approved

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Veronica was AMAZING

Veronica was AMAZING! She was patient with me getting back to her and reached out regularly. When I decided to go ahead with the novated lease it happened seamlessly! Everything was so clear and easy to do, and it happened so fast! Highly recommend!

27 August 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Hannah, for such a wonderful review! We are so happy that you received such great service from Veronica.

Rated 5 out of 5 stars

Fingo car number four

This is the fourth time we have used Fingo for our personal vehicles through novated lease. We have had good experiences every time. They have been prompt in finding a vehicle and have made signing documentation a breeze and tell you what needs to be done at every step. They couldn't make it any easier! Thanks Paris, Michelle and Chris - you have been a pleasure to deal with.

9 September 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Kate, for your review and for being such a loyal customer! We hope that you enjoy your new car.

Rated 5 out of 5 stars

The whole process was made easy and…

The whole process was made easy and seamless by Julie. She was incredibly helpful and really put my mind at ease!

3 September 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review Jasper! We hope that you enjoy your new car!

Rated 5 out of 5 stars

I really liked the way the Fingo go about customer centric approach

I really liked the way the Fingo representative went about explaining how Novated lease works and what options I have. As a new person joining Novated lease, i really found that useful. Pretty clear information and very fast processing. No hassles and simple and customer first approach. Loved it. I recommend Nick Shardey for the job that he has done.

5 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review! We are so glad that you had such a hassle free experience.

Rated 5 out of 5 stars

A Seamless Experience Thanks to Julie’s Help

I had the pleasure of working with Julie, and I cannot recommend her highly enough. From the beginning, she was incredibly helpful and made the entire process smooth and stress-free. Julie consistently went above and beyond to ensure everything was handled efficiently.

One of the things that stood out most was her willingness to assist at every stage. Nothing was ever too much trouble, and she took the initiative to follow up directly with the car dealership on my behalf.

1 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Josh, Thank you so much for such a wonderful review! We are so glad that you had such a smooth and stress-free experience with Julie. Enjoy the new car!

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Fingo from start to finish. The process was smooth, transparent, and stress-free, with clear communication at every step. Special thanks to Julie, who went above and beyond to ensure I understood all my options and got the best deal possible. She was patient, knowledgeable, and incredibly responsive to my questions. I truly felt supported throughout the entire journey. Highly recommend their services to anyone looking for a hassle-free novated lease!

22 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review. We are so happy that you had such a great experience! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Professional, understanding and genuine care.

All the staff that helped me in my search and purchase of my Ranger have been an absolute delite to work with. Professional, caring and understanding of all my needs. I was recommended to Fingo by a colleague and do not have a negative thing to say. From the first point of contact to closing the deal, this has been the easiest and most professional experience in buying a vehicle.

28 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Shannon, Thank you so much for your review!

Rated 5 out of 5 stars

Veronica was great

Veronica was great. I really appreciated how much she advocated for me to get me the best deal.

25 August 2025
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Reply from Fingo by Automotive Lease Packaging

What a wonderful review! Thank you so much Wesley!

Rated 5 out of 5 stars

Process was made very smooth and easy

Process was made very smooth and easy. team are friendly and great to deal with

29 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Brendon for such a wonderful review!

Rated 5 out of 5 stars

I had a fantastic experience with Nick

I had a fantastic experience with Fingo, thanks to their outstanding consultant Nick. He was professional, knowledgeable, and made the novated lease process incredibly smooth. Nick took the time to explain everything clearly, answered all my questions with patience, and made sure I felt confident throughout. His friendly and approachable manner made the whole experience enjoyable. Highly recommend Nick and the team at Fingo!

1 July 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Nick, Thank you so much for your review. We are so happy that you received such a professional service from Nick and the team at Fingo. We hope that you enjoy the car!

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, great response times.

11 July 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Meagan! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Great customer service

Great customer service. Single point of contact from the get go made it a really smooth process. Transparent and easy to understand. Thanks Fingo.

15 August 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review. We are so glad that you found the process to be transparent and easy to understand.

Rated 5 out of 5 stars

Great customer service for the first…

Great customer service for the first enquiry stage right through to the after sales has been consistently excellent.

1 June 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Tara, Thank you so much for your review. We are so happy that you have found the service to be consistently excellent.

Rated 5 out of 5 stars

Very comprehensive and responsive

Very comprehensive and responsive. Good process and fantastic communication throughout. I would highly recommend.

21 August 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review, we hope that you enjoy your new car.

Rated 5 out of 5 stars

Easy, Straightforward

Two thumbs up to Fingo team, especially to Gehan for the Fabulous service, Smooth, hassle-free, proactive, engaging.. Impressive

7 July 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

What a lovely review! Thank you so much!

Rated 5 out of 5 stars

Seemless process of lease renewals

Fingo staff continue to provide excellent service for seemless transfer of lease agreements and timely communication on any car lease related questions.

13 August 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Frank for your review!

Rated 5 out of 5 stars

Fingo has a dream team

Fingo was a dream to deal with. Everyone was very professional and was easy to communciate with. They were always contacatable via phone or email. Julie was the best, she always checked in throughout the process and made sure we were comfortable at each stage. Would definitley recommend Fingo.

13 August 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review! We hope that you enjoy your new vehicle.

Rated 5 out of 5 stars

Exceptional Service from FINGO

Nick from FINGO made the novated lease process incredibly smooth and hassle-free. He explained everything clearly, gave us great options, and when the first dealer didn’t work out, he went above and beyond to find a better deal with even better pricing. FINGO handled everything from start to finish—I’d definitely recommend them to anyone looking for novated leasing or car finance.

18 August 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

What a wonderful review! We are so glad that you had such a smooth and hassle-free experience.

Rated 5 out of 5 stars

Fast professional service

My novated lease purchase and setup went very smoothly and quickly. Excellent professional service from Gehan and Dina, both explained the process very clearly and answered any questions I had. The result was a novated lease package that was tailored to best suit my purchase. Highly recommend Fingo for novated leasing.

13 August 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Maurice, Thank you for such a wonderful review! We hope that you enjoy your new car.

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