Banner for Finest Van

Finest Van Reviews 

1,420
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and exceptional care taken with belongings, often going above and beyond expectations. Many people highlight the efficient service, making the entire moving experience smooth and remarkably stress-free from start to finish. Reviewers frequently mention the teams' punctuality, efficiency, and excellent organization, ensuring belongings are handled with utmost care. The booking process is consistently described as easy and transparent, supported by responsive and helpful customer service throughout the entire experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

User experience

Customers report overwhelmingly positive experiences, describing the process as quick, easy, and stress-free... See more

Booking process

Consumers find the booking process to be positive, with many describing it as clear, easy, and transparent... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy we picked Finest Van for our move - we read the reviews beforehand and booked based on these. Can confirm it’s all true! Flavio was our mover and he was brilliant. He arrived on time, was sup... See more

Company replied

Rated 5 out of 5 stars

Finest Van were absolutely brilliant and I would highly recommend. I’ve used them twice now & everyone from head office to the movers themselves are a pleasure to deal with. With this move Rafael & Th... See more

Company replied

Rated 5 out of 5 stars

Don't look any further. These guys are legit. Incredibly attentive and careful while still being fairly quick. I overpacked fearing something would break, but even bubble wrap arrived like new. Thank... See more

Company replied

Rated 5 out of 5 stars

Moving is stressful but these guys made the whole process so much more relaxed, from packing to delivering our things at the new place. They were professional but also funny and easy going. I highly... See more

Company replied


Company details

  1. Moving Company
  2. House Clearance Service
  3. Moving and Storage Service
  4. Moving Supply Store
  5. Self-Storage Facility
  6. Storage Facility

About Finest Van

Written by the company

Finest Van Logo

🏠 Home Removals

At Finest Van, we understand that moving can be stressful. Our home removals service is designed to make your move as smooth and hassle-free as possible. With our professional team and years of experience, we handle everything from packing your delicate items to transporting them safely to your new home. We provide a reliable, stress-free service for any home, whether you're moving to a new flat, house, or across the country. Let us make your relocation easy and efficient!

🏢 Office Removals

Relocating your office doesn’t have to disrupt your business operations. Our expert office removals service ensures minimal downtime, allowing your team to resume work quickly. We handle everything from IT equipment to office furniture, making sure everything is safely packed and transported. Whether you're expanding, downsizing, or relocating to a new office space in London or beyond, our flexible services adapt to your business needs, ensuring a smooth transition every time.

🧳 Storage Services

Looking for a safe place to store your belongings? Our secure storage services offer both short- and long-term storage solutions to meet your needs. Whether you're temporarily storing items during a move or need a more permanent storage option, our clean, dry, and secure facilities are perfect for your possessions. We also offer convenient collection and delivery services, making it easier than ever to store and retrieve your items with ease.

📦 Packing Services

Our professional packing service is designed to save you time and ensure the safety of your belongings. We use only the highest-quality packing materials to protect your items, from fragile glassware to heavy furniture. Our experienced team will carefully pack, label, and inventory your items, so you don’t have to worry about anything. Whether you need full packing services or just need a hand with your fragile items, we’re here to make your move stress-free.

🚛 About Finest Van

With over a decade of experience, Finest Van has become one of the leading moving companies in London. Our reputation is built on providing exceptional service, backed by a team of professionals who go the extra mile. We offer reliable, efficient, and affordable removal, packing, and storage services. Trusted by thousands of customers, we pride ourselves on our customer satisfaction and attention to detail, ensuring that every move is seamless and stress-free.

Office Removal

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,420)

163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very hard to use website

Very hard to use website, takes ages to load and gives you a rough idea of what it would cost. Tried to call a few times before making the booking but no answer, tried again and still no hope. Ended up booking because of the amazing reviews i have seen on here, quick little job, guys were nice Flavio and Orie, really good guys and hardworking done everything i have asked them to do.

5 January 2026
Unprompted review
Finest Van logo

Reply from Finest Van

Thank you for taking the time to leave feedback. We are pleased to hear that the crew were polite and hardworking.

That said, we are currently unable to locate a booking that matches the name or details provided in this review. We would genuinely like to look into both the concerns raised about our website and phone availability, as well as to identify the job mentioned.

We kindly ask that you contact our customer services team directly with your booking reference, so we can investigate this further and respond properly.

Rated 5 out of 5 stars

Awesome removals team

Awesome removals team. Punctual, very hard working, efficient and considerate. Highly recommended.

2 January 2026
Finest Van logo

Reply from Finest Van

Thank you so much for the lovely review and recommendation, Ian!
It’s amazing to hear that you found the team punctual, hardworking and considerate 😍
Wishing you all the best in your new place 🏡

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, and the service was super fast!

Booking was also a breeze - I booked fully online and they showed up at the exact time slot I selected.

3 January 2026
Finest Van logo

Reply from Finest Van

Thank you for your feedback. We’re delighted to hear that your move went smoothly and that you found both our service and online booking process quick and straightforward. Punctuality is very important to us, so we’re glad we met your expectations. We appreciate your recommendation and look forward to assisting you again. 😊💜

Wishing you a wonderful 2026 ✨

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Nuno and Gabriel were right on time, and so friendly, courteous and professional. They got everything moved very quickly and with great care. I would not hesitate to use these guys again.

2 January 2026
Unprompted review
Finest Van logo

Reply from Finest Van

Thank you for taking the time to share your experience. We’re very pleased to hear that Nuno and Gabriel delivered a prompt, courteous, and efficient service while taking great care of your belongings. 😊

Your recommendation truly means a lot to us, and we look forward to assisting you again should you need us. Wishing you a wonderful 2026 ✨

Rated 5 out of 5 stars

Professional service at a great price

This was the second time I trusted my move to the Finest Van team and I couldn't be more satisfied. They are punctual, quick, careful and thoughtful, and at a very affordable price.

8 October 2025
Finest Van logo

Reply from Finest Van

Hi Marcos! Thank you so much for this amazing review! We love hearing that our team hit the mark again with punctuality, speed and care 👌
It honestly means a lot to know we’ve earned your trust for the second time, and we’ll be ready whenever move number three comes around 😉🚚
Wishing you a wonderful 2026 ✨

Rated 5 out of 5 stars

Smooth, careful, and friendly service

I was referred to Finest Van by a friend who had used them several times before and highly recommended them as careful, efficient, and reliable. They absolutely lived up to that reputation.
I was moving within London, from E1 to E3, and from the very beginning Ana was my main point of contact and an absolute delight to deal with. She patiently answered all my questions, helped me choose the most suitable service for my move, followed up the day before the move, and even checked in after the job was completed. Her communication and support were excellent throughout.
On moving day, Gabriel and Flavio handled the move flawlessly. They arrived on time, were extremely attentive, efficient, polite, and took great care with all my belongings. The move was completed smoothly and stress-free, and I was genuinely very pleased with the service.
I would 100% recommend the Finest Van team and will definitely be using them again in the future.

20 December 2025
Finest Van logo

Reply from Finest Van

Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words and are delighted to hear that your experience with Finest Van lived up to the recommendation from your friend. 😊

We’re especially pleased to know that Ana was able to support you throughout the process and we will also be sure to pass on your lovely feedback to Gabriel and Flavio; they’ll be very proud to hear how highly you rated their care, efficiency, and professionalism on the day.

It means a great deal to us that you would recommend our team, and we’re grateful for your trust. We look forward to assisting you again should you need our services in the future.

Wishing you all the best in your new home. ✨🏡

Rated 5 out of 5 stars

Punctual and super friendly service

Punctual and super friendly service

18 December 2025
Finest Van logo

Reply from Finest Van

Thank you so much for your kind feedback! We’re really pleased to hear you found the service punctual and friendly. 😊 It was a pleasure assisting you, and we hope to help again in the future. 💜

Rated 5 out of 5 stars

The move went very smoothly

The move went very smoothly. It started on time and Flavio and Orie were both very nice and accommodating. In addition to the boxes and more fragile items, they were happy to help me move a bunch of loose items I didn't have enough bags for. They were also really efficient and moved at record speed which was much appreciated.

13 December 2025
Finest Van logo

Reply from Finest Van

Thank you very much for your lovely feedback and for sharing your experience! ⭐⭐⭐⭐⭐

We’re so pleased to hear that everything ran smoothly and that Flavio and Orie were helpful, and efficient throughout your move. It’s great to know their speed and willingness to assist with the extra items made the day easier for you.

We truly appreciate you choosing Finest Van and would be happy to assist you again should you need us in the future. 🚚💜

Rated 5 out of 5 stars

Absolutely excellent service!

Absolutely excellent service!
The guys have been extremely on time, very respectful of the property and the items, and overall super nice to deal with.
Moving is always a stressful process and having such kind and professional people assisting you makes everything easier.
I couldn’t recommend them enough.

13 December 2025
Finest Van logo

Reply from Finest Van

Thank you so much for your kind words and for taking the time to share your experience! 😊

We’re delighted to hear that the team was punctual, respectful, and a pleasure to work with. Making what can be a stressful process feel smooth and straightforward is always our goal, so it truly means a lot to know we achieved that for you. 💜

Rated 5 out of 5 stars

Very happy customer!

We are pleased with the service that Finest Van has given us. Joaquim Cardoso and Rafael Ramos did a fantastic job handling our furniture and boxes really well. I would recommend them for ALL your moving needs. I will definitely use them again next time.

2 December 2025
Finest Van logo

Reply from Finest Van

Thank you so much for your lovely feedback! 😊 We’re really happy to hear that you were pleased with the service.

Joaquim and Rafael will be thrilled to know they made such a positive impact, and they take great pride in handling every item with care. And your appreciation means a lot.

It was our pleasure to assist you, and we’re truly grateful for your recommendation. We look forward to helping you again whenever you need us! 🚚💜

Rated 5 out of 5 stars

Moving is stressful but these guys made…

Moving is stressful but these guys made the whole process so much more relaxed, from packing to delivering our things at the new place. They were professional but also funny and easy going. I highly recommend Finest Van. Thanks to Fabio Gouveia, Thomas Gavin, Gabriel Donovan and Rafael Ramos.
Great people!

5 December 2025
Finest Van logo

Reply from Finest Van

Thank you so much for this lovely review!
Moving really can be a whirlwind, so it means the world to hear that the team helped make everything feel lighter and a bit more fun along the way! Fabio, Thomas, Gabriel and Rafael will be over the moon to know they made such a good impression 💜
Thank you for choosing us and for the brilliant recommendation 🤗

Rated 5 out of 5 stars

Friendly and professional.

Friendly and professional.The removal of the furniture, one of which was quite bulky, went very smoothly.Couldn’t be happier with the service I received.

4 December 2025
Finest Van logo

Reply from Finest Van

Thanks Farhad, for your kind words! We’re glad to know that everything went smoothly and that you couldn’t be happier with the service 😊
Whenever you need assistance again, you know who to call 🚚📞

Rated 5 out of 5 stars

Excellent service!

This company was highly recommended by a friend and it stood up to its name and reviews 110%.

They showed impecable professionalism and care, like I've rarley seen in any service. The guys went beyond their job and offered to help pack and transport additional stuff (furniture, clothes and so forth). This was done by Fabio's team.

Their service was worth the cost and I will definitely use Finest Van again in the future and recommend them to anyone else!

1 December 2025
Finest Van logo

Reply from Finest Van

Hi Razvan! We’re so pleased to hear that Fabio and the team went above and beyond to make your move smooth and stress-free. It means a lot to know that our professionalism and care made such a positive impression. We truly appreciate your positive feedback and recommendation 🤩
Just give us a shout next time you need a hand 😉

Rated 5 out of 5 stars

Faultless removals!

Finest Van were fast, efficient, and faultlessly friendly and professional. The team on the day - Nuno, Flavio and Orie were very helpful and knew exactly what they were doing. They got everything done in great time and everything was packed and transported with care.
Ana, who took our booking, was also a joy to work with and made sure we had everything we needed before the process started.

I would happily recommend Finest Van to anyone.

28 November 2025
Unprompted review
Finest Van logo

Reply from Finest Van

Thank you so much for taking the time to share your experience! 😊 We’re so pleased to hear that Nuno, Flavio, and Orie were able to make your move smooth, efficient, and stress-free. It’s also wonderful to hear that Ana made sure everything was organised and that you felt supported from the very start.

Your kind words mean the world to us, and we’ll make sure to pass them on to the team, they’ll be thrilled! It’s feedback like yours that truly motivates us to keep delivering the best service possible.

We’d be absolutely delighted to help you with any future moves. Thank you again for choosing Finest Van! 🚚💜

Rated 2 out of 5 stars

Minor damage + very unprofessional comms

I arrived at the new property a bit later than the movers to find them SHOVING my sofa through the door, fully wedged in there. Minor damage done to sofa & walls. I wrote in about it calmly and the managing director Marcos (who was not present at the move) writes multiple emails telling me “I didn’t see what I think I saw”. Called me repeatedly every 3 min when I said I was going to write a review.

He did apologize for his language choice when I complained about this communication and they offered £50 “goodwill gesture” which I turned down to make clear this wasn’t about the money.

But I hope they learn to listen to their customers, ask for more info when there’s a problem, and treat them with more respect than to try and lie and gaslight them when something goes wrong. I would not recommend booking with them.

They should also obviously not have been removing doors and pushing sofas as recklessly as they were before I was present. If you hire: don’t let them in the property without you even if it means an additional charge.

13 November 2025
Unprompted review
Finest Van logo

Reply from Finest Van

Thank you for taking the time to share your experience with us. We are truly sorry to hear how upsetting this situation has been for you, and we completely understand why you felt disappointed and concerned. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention.

We want to assure you that we take situations like this very seriously. We never want any customer to feel unheard or disrespected, and we’re sorry that this was your experience. This is not the standard we aim for, and we are sorry that we fell short.

Your feedback will be used to improve our training, communication, and on-site procedures including ensuring that customers are comfortable with the team entering the property and fully aware of how challenging items will be handled.

Thank you again for taking the time to share your experience. We truly value your honesty, and we are committed to learning from this so we can provide a better service in the future.

Rated 5 out of 5 stars

From NW London to NE London

The team were on time, efficient, very fast and charming. What else could one ask? I would highly recommend Finest Van who from start to finish (all co-ordinated by the lovely Anna) were excellent.

28 November 2025
Finest Van logo

Reply from Finest Van

Thank you so much for your lovely feedback, Ann. 😊 We’re truly happy to hear that everything from the coordination with Ana to the moving team on the day made the experience smooth and enjoyable for you.

Being described as on time, efficient, fast, and charming is exactly what we strive for, and it means so much to know the team delivered that for you. We’ll make sure your kind words reach everyone involved, they’ll be thrilled!

If you ever need a hand again in the future, we’ll be here and more than happy to help. 💪😊

Rated 5 out of 5 stars

The movers were very efficient

The movers were very efficient, courteous and on time.

27 November 2025
Finest Van logo

Reply from Finest Van

Thank you so much for your lovely feedback! We’re really glad to hear that everything went smoothly and that our movers were efficient, courteous, and right on time. 😊

We truly appreciate you taking the time to share your experience, it means a lot to the whole team. ✨💜

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐⭐ If I could give 6 stars, I absolutely would!

From start to finish, this was genuinely one of the best service experiences I’ve ever had. The customer service team was incredibly helpful and flexible, especially when we had an unexpected issue. They solved everything with ease and kindness. On the day of the move, Rafael handled all our belongings with such care and professionalism. You can really feel the fantastic company culture: super friendly, hardworking, respectful and proud of what they do. It’s one of those rare companies that you truly enjoy getting to know. I honestly hope more people get the privilege of experiencing their service. Highly, highly recommended!

22 November 2025
Finest Van logo

Reply from Finest Van

Thank you so much for sharing such an incredible review. It truly means more to us than you know. ❤️Reading your words reminded us why we do what we do.

Hearing that you felt the kindness, dedication, and culture of our team is the biggest compliment we could ever receive. We always aim to treat every move as if we’re helping a friend, and it means the world that this came through in your experience. We’re incredibly grateful and we’d feel privileged to help you again anytime. ✨😊

Rated 5 out of 5 stars

Wow this is the A team!

Wow this is a great team of movers: friendly, amenable and positive. They did a hugely professional job
.

23 November 2025
Finest Van logo

Reply from Finest Van

Thank you so much for your lovely feedback, Tamara. 😊 We’re so glad to hear that our team made your move a positive experience. I’ll make sure Flavio and the rest of the team know how much you appreciated their friendliness, professionalism, and hard work; it truly means a lot to them. 💜

Rated 5 out of 5 stars
Finest Van logo

Reply from Finest Van

Joy, thanks for sharing your kind words with us! We're pleased to know we could support you and make things easier. Anytime you need us again, we’re here 🚚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look