FindYourPPI - The PPI trace service Reviews 

4,069
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I ha e emailed with a complaint and threat of financial obudsmen as my bill was paid but now with a CCJ which you have failed to tell the courts its now cleared . Until today I didn't know it was on... See more

Company replied

Rated 5 out of 5 stars

Email gave full information re claim and what to expect together with time frame. Fee was clearly stated together with information on ways to pay once PPI received. Fee charge was very reasonable an... See more

Company replied

Rated 5 out of 5 stars

Excellent service!! We first filled in the forms back in 2019, 'Find Your PPI' found so many Bank/credit cards we had forgotten about (we are of a mature age😉) and managed to get a nice substanti... See more

Company replied

Rated 5 out of 5 stars

Didnt think ppi was applicable to us but applied anyway after urging by our son . Account traced back 24 years and excellent payout . Congratulation to the team , fees were very reasonable too given a... See more

Company replied

Company details

  1. Alternative Financial Service
  2. Cashback Provider

Written by the company

*FindYourPPI, no longer trading, was a PPI trace and investigation company who helped thousands of ordinary customers of banks and other financial institutions to find out whether they had PPI added to their credit agreement and if they did to receive compensation if it was mis-sold to them. Between the company formation in 2018 and the FCA imposed PPI deadline in August 2019, FindYourPPI helped customers to make claims that resulted in over 100 million pounds of compensation.


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4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

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(4,069)

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Rated 1 out of 5 stars

PPI /CCJ

I ha e emailed with a complaint and threat of financial obudsmen as my bill was paid but now with a CCJ which you have failed to tell the courts its now cleared . Until today I didn't know it was on my experian report

27 July 2024
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Dear Mr Elliott.

We had to obtain a county court judgement in December 2020 for an invoice for successful PPI claim back in March 2019. You kindly paid the invoice and costs at the end of January 2021.

If a CCJ payment is made within 30 days of issue, we believe that it is struck from your record by the court. However, it looks like your payment was more than 30 days after the judgement was granted which we believe means that the CCJ remains on record for 6 years. I’m afraid that there is nothing that we can do to alter this but we are happy for you to use this exchange to confirm that the debt has been satisfied.

Rated 1 out of 5 stars

I simply cannot get hold of this…

I simply cannot get hold of this company all the contact details I had are no longer working. I have moved address, I need to update them of this and sort out some money owed. This is just a joke. I’ve emailed billing@find your ppi and had no response I’m at my wits end with them

2 April 2024
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for reaching out to us Ms Burchell. I can confirm that we have indeed received your email from yesterday and have followed up with you via the email address that you contacted us on. Kind regards.

Rated 2 out of 5 stars

I haven't heard anything back from…

I haven't heard anything back from FindYourPPI for a couple of years. Initially, they sent correspondence stating that the claim is being looked into. I've not had any communication from them to say if the claim was upheld or not. No idea where I go from here....

27 February 2024
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Hello Mr Clarke. Thank you for your feedback. FindYourPPI concluded all our customer claims with the banks by summer 2022 and notified all customers of the outcome. If you had a successful claim, we and the bank would have notified you at the time and the bank would have paid compensation directly to you. If the bank concluded that you didn’t have PPI or you did but they concluded that it had not been sold to you unfairly, then we would have notified you and closed the case. If you would like to discuss further, please email us on billing@findyourppi.com with details of your address and claim reference number and we will look into it further for you. Kind regards.

Rated 2 out of 5 stars

No idea.

Was going great with communication then nothing for over 2 years and counting. No explanation, nothing 🤷🏻‍♂️

23 April 2023
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

We're sorry that you feel left behind, Marco. We concluded most claims with lenders on behalf of all our customers by late 2021 and all final claims by June 2022 and we attempted to contact every single customer to let them know the outcome of their claim; successful or not. If you can share your contact details and FYP number with us - at gerard.sherry@lyndenltd.com, we can look into this for you.

Rated 1 out of 5 stars

I received my money witch was great but…

I received my money witch was great but now after years I have a debt collection agency after me saying I owe money….. any one else experiencing this please?

1 November 2022
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your feedback Ms Gavin. Our fees (that we agree with all customers prior to making their claim) are only payable in the event of you receiving a successful payout by your lender and we are very pleased to have helped you to achieve such a payout on your PPI claim. We only work with debt collection partners as a last resort when a county court judgement for non-payment is made in our favour but the fees still remain unpaid. Please get in touch if you would like to discuss further.

Rated 5 out of 5 stars

Excellent company got me my ppi even…

Excellent company got me my ppi even though I didn't know, very nice suprise.

16 August 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your feedback Mr Taunton, and for choosing FindYourPPI to help you with your successful PPI claim.

Rated 1 out of 5 stars

Only giving one star because zero or…

Only giving one star because zero or minus not available

16 August 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your review. We’re sorry to see that you are not happy with our service, despite achieving a successful PPI claim for you. We have already written separately about your claim but please get in touch if you require any further clarification.

Rated 5 out of 5 stars

Would recommend FindYour PPI

Thanks to FindYourPPI I have received compensation I never expected, and would not have claimed myself. Very happy with the service and communication, especially from Sam McCrystal, who was so very helpful. Thanks to all who worked hard on my behalf, for very reasonable fees!

16 August 2022
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you and Kyprianou. We’re very happy to have achieved a successful outcome for you too. Thank you so much for your feedback, and special words about our Sam. He’s blushing again…😊

Rated 4 out of 5 stars

Great result

Great result. Took some time but worth the wait.

15 August 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thanks Mark. We’re pleased to have kept going for you and achieved a successful claim.

Rated 5 out of 5 stars

Pleasantly surprised

I was sceptical about FindYourPPI's ability to recover compensation for me but I was very favourably impressed by their dogged determination to pursue my claim and delighted when, to my surprise, they succeeded in winning me a substantial sum for a very reasonable fee.

5 August 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thanks you for your feedback Keith. We are pleased that our stamina in chasing your bank paid off too. Thank you for choosing FiindYourPPI.

Rated 5 out of 5 stars

Great service

Great service, hassle free

4 August 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you Jay. We are happy to have helped. 😊

Rated 5 out of 5 stars

good service

good service. kept up date. even over a long time due to COVID

4 August 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your feedback. We are pleased to have had you onboard 😊

Rated 5 out of 5 stars

FindYourPPI have been amazing

FindYourPPI have been amazing in dealing with my case. Although it took some time they continued to pursue this and secured a payout for me.

3 August 2022
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for choosing FindYourPPI, Ms Birrell. We are pleased to have helped you with your successful claim!

Rated 5 out of 5 stars

Very pleased with the outcome

Very pleased with the outcome. I was a bit sceptical about these sort of companies, and had low expectations, so a pleasant surprise to receive a useful payout. Happy to pay the 20% fee in those circumstances.

18 July 2022
Unprompted review
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you Mr Baker. We are very happy to have helped with your successful claim!

Rated 5 out of 5 stars

Welcome surprise

First class communication from FindYourPPI.

14 July 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you El Tel. We appreciate your feedback and your custom.

Rated 5 out of 5 stars

PPI settlement

Happy with the results
I forgot about it due to covid took a while .
Would use again .

12 July 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your feedback Wendy. We are pleased to have persevered and got a result for you.

Rated 5 out of 5 stars

PPI Claim

I was very pleased with the outcome from my miss sold PPI claim

12 July 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for choosing FindYourPPI to help you with your successful claim, Ms Canfer!

Rated 5 out of 5 stars

Seamless service

Seamless service, the claim process went very well.

12 July 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your review, Mr Treadaway and thanks you for choosing FindYourPPI.

Rated 5 out of 5 stars

Successful PPI Claim

Email gave full information re claim and what to expect together with time frame.
Fee was clearly stated together with information on ways to pay once PPI received. Fee charge was very reasonable and much lower than other claims companies.
Thank you!

12 July 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

Thank you for your review, Ms Spencer. We are pleased to have helped you to get a successful payout.

Rated 5 out of 5 stars

These guys are amazing 👍

These guys are amazing 👍
They came up 100 % this money means I will see family in Australia that I haven’t seen in 3 years 🥰

11 July 2022
FindYourPPI - The PPI trace service logo

Reply from FindYourPPI - The PPI trace service

What a fabulous result! Thank you for choosing FindYourPPI and enjoy your trip ton Australia :)

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