Needle Reviews 39

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I had no idea anything like this existed! I am out of a medication that is completely out of stock and on backorder in my town. I found Needle and they helped me locate a pharmacy close to where I wor... See more

Rated 5 out of 5 stars

They were able to find my prescription by 2pm the following business day. My doctor sent it over and I picked it up the next day. I don’t know how many of the 40+ pharmacies they claimed to call on my... See more

Rated 1 out of 5 stars

A good bit of false (or at the very least misleading) advertising on their part. They lead you to believe it’s instant on their front page. But charge you per call (which is COMPLETELY FINE btw, it’s... See more

Rated 5 out of 5 stars

Friendly customer service and very useful offering. I was able to find medications through them...saving me hours of time calling dozens of pharmacies. Also, sometimes if calling a pharmacy directly t... See more

Company details

  1. Software Company
  2. Mental Health Service

Written by the company

Needle is a healthcare navigation service focused on helping patients find medications at local pharmacies quickly and efficiently. We use advanced AI technology to make thousands of calls every day, ensuring patients get real-time information about the availability of their medications. Whether you’re looking for ADHD medication, mental health treatments, or any other prescription drugs, our service takes the hassle out of calling multiple pharmacies to check stock. What makes Needle stand out is our AI-driven approach. With over 20,000 calls made each month, our platform minimizes wait times and increases accuracy, helping patients find in-stock medications faster than traditional methods. We’ve drastically improved our AI to reduce callbacks and issues, making the process even more seamless for our users. In addition to medication searches, we’re expanding our service to help patients compare costs on high out-of-pocket medical procedures, offering a transparent way to shop for healthcare services. Our growing number of satisfied customers speaks to our commitment to providing top-tier service, with a focus on efficiency, transparency, and patient care. At Needle, we’re revolutionizing the way patients access medications and healthcare, making the experience faster and more reliable than ever before.


Contact info

4.0

Great

TrustScore 4 out of 5

39 reviews

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No history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Literal Lifesaver

I have no clue what I would've done if I did not find Needle. This is the bar none the best way to reliably find medicine that is subject to be out of stock often.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

So fast. So good. Thank you Needle team.

With Rite Aid going bankrupt, I was suddenly thrust into the Wild West of trying to get my rX filled. I had no idea it was this bad.

I found Needle, and within a few hours they helped me find the ONLY pharmacy in my area that still had Vyvanse in stock.

I had a support chat open with Kari, who was with me every step of the way. Honestly, I would have given a good review for the customer service alone. But the fact that they actually came through in such a short amount of time? Stellar.

I hate that this service is even necessary, but I’m glad that Needle has stepped up in the absence of a well functioning healthcare system.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Life-Saver

Life-Saver
What a brilliant and needed service.
I've been out of my ADHD meds for 2 weeks now. I had not been functioning well. My executive functioning and capacity to tolerate set-backs was in a tail-spin and I was spending more time than I want to admit staring off into space instead of trying to find a darn pharmacy that had my meds.

Signed up for Needle, and within a couple hours they found me a pharmacy with my meds in stock. <3 <3 <3

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I got the unlimited tier

I got the unlimited tier. I was trying to find Adderall in Florida which is notoriously difficult. I had many unique restrictions as well to deal with like an out of state provider. They ran the calls for me and found pharmacies that exactly met my needs. The customer service was exceptional; prompt responses and they truly cared about my situation with empathy. I never would have found a pharmacy without them during the current shortage.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience using Needle…

I had a great experience using Needle to find my ADHD medication. I selected 20 pharmacies in my area, and it was located at 2. I was able to get it filled successfully at the one closest to me, and it saved me so much time and frustration.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Needle is incredible and such a life…

Needle is incredible and such a life saver! They called over 100 pharmacies to find my medication all in one day. I could have never found my medication if it wasn't for them. I can't recommend more!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Worth it

We’ve used this service for two months and three searches. It is worth it and incredibly helpful for finding an increasingly difficult to find stimulant for our child. We’ve tried other versions, brands, doses, and really need this particular one. In thinking about the cost for the service versus the cost of my time to do the same work, it is cheap. I don’t feel quite as stressed doing our monthly scramble to get medication for our child.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

ADHD medication shortage

With the current ADHD medication shortage, I found myself calling 30+ pharmacies. I was feeling so overwhelmed when I stumbled upon findeedle.co in a Reddit thread. I just thought I would give it a shot and to my surprise it found one pharmacy with my medication in stock. I'm really beyond grateful for this service.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Inaccurate

I was told none of the pharmacies I had selected had the medication in stock. I just called the same pharmacies and found it at 3 of them.

23 December 2024
Unprompted review
Rated 2 out of 5 stars

Unreliable

Submitted a same day request at 9.30am - They were not contacting any pharmacies for most of the day. I contacted them in the afternoon to ask when it would be complete, after which suddenly they had checked all of them and none of them had the drug in stock. They suggested I pay for a new search or get the membership.
I feel skeptical that they contacted all those pharmacies all at once so late in the day. Will not use again.

10 December 2024
Unprompted review
Rated 2 out of 5 stars

Would not reccomend

Not a bad service but the way they are structured is rather ridiculous. I selected 3 pharmacy's for them to check and they located the prescription in stock but wouldn't tell me where until they finished their search. In the time it took them to complete their search I called the 3 pharmacies on my own, located the meds I needed and had my prescription transfered over. Honestly just do the work yourself this service is not worth it unless you have to search a huge radius to find a med in stock. What a joke.

28 October 2024
Unprompted review

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