I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more
Company replied
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more
Company replied
FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more
Company replied
Company details
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Contact info
185 Fleet Street, EC4A 2HS, London, United Kingdom
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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It's not free
It's new to the scene but seems useful try it you might like what you find
20 May 2025
Reply from Findmypast
Hello Rachel,
Thanks for your review of Findmypast.
We have no plans to make our website fully free at this time, however we will pass over your comments as feedback on your behalf.
You can find our record sets which are available for free all year round here:
https://www.findmypast.co.uk/page/free-ancestry-records
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I was charged an annual fee of $299…
I was charged an annual fee of $299 when I did not enroll in the program.
23 April 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us and I am sorry you have experienced some difficulty
We can see a free trial was taken within your account and not cancelled, and as a result a payment was taken.
Though we can also see you have reached out to our customer support team for assistance and they will be in touch in due course to offer support
Kind regards
Joanna
This site is not just about names
This site is not just about names, places and dates. It brings your ancestors story to life with history of times and places.
11 May 2025
Reply from Findmypast
Hello Thomas,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into the record sets we have available so far and wish you the best of luck with your research!
With a mixture of original documents and newspaper articles you really can paint a picture of how your family were living throughout the ages!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Treasure trove of info
Information you might find elsewhere, but also much that you won't. Good search options.
12 May 2025
Reply from Findmypast
Thank you for reviewing Findmypast Robin
We will pass on your feedback, we are happy to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
out of the loop
I have to agree with recent opinions of the site being difficult to navigate and expensive.what should be in public domain seems to be paywalled
12 May 2025
Unprompted review
Reply from Findmypast
Hello Alan,
Thank you for your review of Findmypast.
We're sorry to hear you have found our website difficult to navigate. Did you find our FAQ and New user guides? They are filled with hints and tips here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
You can also find a full list of all available record sets here:
https://www.findmypast.co.uk/search/historical-records
We will pass over your comments surrounding the pricing on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I would give the newspaper collection…Excellent
I would give the newspaper collection 10/10. It is very helpful and provided a wealth of information. As far as the other records they were helpful, but repeat much of what the other companies offer. There are however some records that the other companies do not offer. I think the family tree could be improved, but overall Findmypast is worth a try.
3 May 2025
Reply from Findmypast
Hello Mark,
Thank you for your review of Findmypast.
We're happy to hear that you have enjoyed diving into our newspaper collection and wish you the best of luck with your research.
We will pass over your comments regarding records and the tree to the relevant areas of the business on your behalf for future consideration.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
TOO EXPENSIVE!!!
TOO EXPENSIVE!!!!
It has good resources, but not good enough to justify such a high price.
29 April 2025
Reply from Findmypast
Hello Emma,
Thank you for your review of Findmypast.
We're sorry to hear you find our subscriptions to be too expensive and will pass over your comments as feedback on your behalf.
We do have some records which are available for free all year round here:
https://www.findmypast.co.uk/page/free-ancestry-records
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Difficult to navigate around tree
Difficult to navigate around tree, to search for records, and to edit profiles. Clumsy
5 May 2025
Reply from Findmypast
Hello Solveig,
Thank you for your review of Findmypast.
We're sorry to hear you have found it difficult to navigate our tree feature and will pass over your comments as feedback on your behalf.
We have a section dedicated to the tree and how it works here which may help:
https://www.findmypast.co.uk/help/categories/360001553938-your-findmypast-family-tree
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I don't remember using your site but I…
I don't remember using your site but I guess I must have. I used your site a lot more when my husband was alive but have too much to do now. I will go back to your site soon.
27 April 2025
Reply from Findmypast
Hello Linda,
Thank you for your review of Findmypast.
We can see some slight usage within your account recently but only a couple of records have been viewed.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Was doing really well and it has…
Was doing really well and it has crashed.wont load my tree or any search results
1 May 2025
Reply from Findmypast
Hello Tracey,
Thank you for your review of Findmypast.
We're sorry to hear you have been having some issues with your subscription.
Please could you try clearing your cookies & cache on Findmypast, logging in and trying again? You can this via the following link:
https://www.findmypast.co.uk/clear-data
This only clears the cache for Findmypast rather than your full web browser. If this doesn't help please don't hesitate to reach out to our support team directly for further investigation.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Very Useful Tool if not always precise
Haven’t always found what I was looking for but several very helpful suggestions.
Feel like I need to be more active on the site to become more proficient using your system. Bit too bright and modern for me.
Verifying information from census records I need a bit more clarification to accept the hint without changing info on my tree eg birth years guessed from census but accurate on my tree from government records.
Love the hints feature, great direction.
27 April 2025
Reply from Findmypast
Good Morning,
Thankyou for taking the time to leave us a review!
We are delighted you are enjoying finding your way around the site and are enjoying our hints!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I have never gotten as far as I have…
I have never gotten as far as I have with with the company I am surprised
20 April 2025
Reply from Findmypast
Thank you for reviewing Findmypast Theresa
We will pass on your feedback, we are happy to hear the site is helping your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Liked access to some newspapers.
Liked access to some newspapers.
Did not like front screen, could not navigateceasily.
27 April 2025
Reply from Findmypast
Hello ,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into our newspaper archive section, it really can be a treasure trove of information.
We will pass over your feedback regarding the home page on your behalf, if you would like to provide more in-depth as to what you would like to see changed please don't hesitate to reach out to our support team who will be happy to pass this on for you.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
It can't find my great grandfather
It can't find my great grandfather when I enter his details, which are a matter of public record.
Also it nags you to pay for a subscription by restricting features you want to test. In all it was not a satisfactory trial.
26 April 2025
Reply from Findmypast
Hello Tony,
Thank you for your review of Findmypast.
Looking at your account we can see that you have registered for an account with us but have yet to take out our trial which can be found here:
https://www.findmypast.co.uk/Pay?isfreetrialrequest=true]
If you continue to have issues with locating your great grandfather please don't hesitate to reach out to our support team who will be happy to point you in the right direction.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
When I lost my old email address I…
When I lost my old email address I couldn't get into my Genealogy sites. You were able to get me re-connected to my tree. I appreciate your help with that. I use your site to find, add to, or verify the information I already have, and this is an excellent tool to accomplish that.
Thank you so much for your help!
16 November 2024
Reply from Findmypast
Thank you for reviewing Findmypast
We are happy to hear you have managed to access your old account.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Reliable family tree information backed up by old newspaper reports.
Find my Past not only provides reliable family tree information but offers access to newspaper articles which often throw light on the lives and activities of earlier generations. In building your family tree it’s easy to be diverted by members who have been less careful in identifying relatives, particularly so on some US based sites. On Find my Past information is verified by reference to historical documents which help greatly in confirming family connections.
18 April 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to provide us with feedback!
We are really pleased our site has been helpful in your search, we are very proud of our newspaper collections and add new pages each week!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Hard to find what your looking for
16 April 2025
Reply from Findmypast
Good Morning
Thank you for your feedback and we are sorry to hear you are experiencing some difficulty at the moment in your search!
We do have many help pages which can offer support in your searches as you can see here
https://www.findmypast.com/blog/help
We do also have a support team who can provide advice in your searches, a member of our team will be in touch in due course to offer some assistance
Kind regards
Findmypast
Great ancestry site for United Kingdom ancestors
I found it easy to navigate and to reduce search parameters.
9 April 2025
Reply from Findmypast
Hi Linda
Thank you for your review.
We are pleased you have found the site easy to use for your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind Regards,
Findmypast Support Team
Great Records Easy to Use
Some of my genealogy has only been found on Findmypast making research much easier. I appreciate how easy it is to research on Find My Past, and enjoy using their website.
13 April 2025
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We are happy to hear you are enjoying the site and records.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I would like to know if I can transfer…
I would like to know if I can transfer my information in family search to also be in find my past.
12 April 2025
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us
If your information is available in a gedcom format - this can be imported into Findmypast as a new family tree
This can be done by selecting "Family Tree" and then " Import a tree"
This page will allow you to select the file to import.
If you do need any advice on this you are welcome to reach out to our support team who will be happy to assist you!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
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