Finance Solution Reviews 28

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Stay far away! These people don't seem to know what they're doing. They told be I was approved, sent me a contract, which I signed, then ghosted me. Then repeatedly asked me to fill out another IBV, w... See more

Rated 1 out of 5 stars

Finance solution is a scam! They called my work place at Mcdonalds that I owed money from them even I didn't ! Breaching privacy of a person is completely illegal! telling my employer that I owed mone... See more

Company replied

Rated 1 out of 5 stars

Low life company and low life staff, are calling my co-worker at our place of business. Disclosing peoples personal information. This is truly disgusting business practice and I hope these leaches bur... See more

Company replied

Rated 5 out of 5 stars

I recently applied for a mortgage with Financial Solution and I was extremely satisfied with the services. Sinead and Valentina were amaising in managing my application and getting me approved and Den... See more

Company details

  1. Financial Institution

Written by the company

At Finance Solution, we firmly believe in fostering opportunities for every dream. Our overarching mission is to empower you in achieving your financial aspirations and transforming your dreams into tangible realities. Here's our unwavering commitment to you: Unmatched Expertise: Benefit from the collective wisdom of our seasoned financial experts and advisors. We equip you with unparalleled knowledge and counsel to facilitate well-informed financial decisions. Customized Solutions: Recognizing the individuality of each financial need, we collaborate closely with you to craft bespoke loan solutions tailored precisely to your requirements. Competitive Terms: Rest assured, Finance Solution secures the most competitive interest rates and terms in the market, ensuring that your loans remain both affordable and manageable. Effortless Application Process: Our seamless online application process simplifies the loan application journey, allowing you to access the funds you require with minimal hassle. Transparency and Trustworthiness: We uphold the highest standards of transparency and integrity in all our interactions. With us, there are no hidden fees or surprises; you'll always have a clear understanding of your financial commitments. Expedited Approvals: Understanding the urgency of your needs, our streamlined approval process ensures prompt disbursement of funds, putting your financial goals within reach swiftly. Explore Our Loan Offerings: Personal Loans: Whether it's funding a personal project, embarking on a vacation, or addressing unexpected expenses, our personal loans offer the financial flexibility you seek. Why Choose Finance Solution? At Finance Solution, you're not merely a client; you're an integral part of our financial family. We are dedicated to safeguarding your future and assisting you in achieving your objectives. By partnering with us, you gain a steadfast ally committed to accompanying you throughout your financial journey. Experience the Empowerment of Financial Freedom with Finance Solution Today! Let's collaborate to transform your dreams into reality. Your journey towards financial prosperity begins right here!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

28 reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Stay far away

Stay far away! These people don't seem to know what they're doing. They told be I was approved, sent me a contract, which I signed, then ghosted me. Then repeatedly asked me to fill out another IBV, which I did. Then never heard from them again. So now they have a signed contract and I am left wondering if they will try to take payments even though I never got a loan. Don't give them your information. Go elsewhere.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Total scam look at rating that shoukd…

Total scam look at rating that should tell u and look at soo many one star ratings . This company is a tital scam .dont use they try stealing your money . Think its time to go to court

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently applied for a mortgage with…

I recently applied for a mortgage with Financial Solution and I was extremely satisfied with the services. Sinead and Valentina were amaising in managing my application and getting me approved and Denise and Soloman were extremely helpful with the Mortgage Protection and Home Insurance. I couldn’t recommend you enough! 5 Star service!

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Finance solution is a scam

Finance solution is a scam! They called my work place at Mcdonalds that I owed money from them even I didn't ! Breaching privacy of a person is completely illegal! telling my employer that I owed money from them even I don't even use your service! Now, everyone were talking behind my back, please stop humiliating people and calling their workplace for no reason! This is very unprofessional move from you all! And I agree from the rest of us in the review section because we faced the same thing!.

29 December 2025
Unprompted review
Finance Solution logo

Reply from Finance Solution

Greetings,

We acknowledge receipt of your message.

As you have not identified yourself, nor provided specific details such as dates, names, or documentation, we are unable to confirm the accuracy of your claims or take any appropriate action. Without a formal and identifiable complaint, your allegations remain unsubstantiated.

We take privacy and confidentiality obligations very seriously and operate in full compliance with applicable laws and regulations. Any suggestion to the contrary must be supported by factual and documented evidence.

If you wish to pursue this matter, please submit a formal complaint including your full name, contact information, and specific details so that it may be reviewed accordingly. Until such information is provided, we request that you cease making or distributing defamatory statements about our company and staff.

info@financesolution.ca

Sincerely,

Andrea Matzi

Rated 1 out of 5 stars

Low life company / staff and business practice

Low life company and low life staff, are calling my co-worker at our place of business. Disclosing peoples personal information. This is truly disgusting business practice and I hope these leaches burn in HELL. Very inappropriate to call people’s places of business, family members and their places of work. No confidentiality and when I told their staff member over the phone that my co-worker wasn’t at work and it’s inappropriate to speak his business to the rest of our staff. She hung up on me untill I called back and told them NOT to call our place of business no more!

23 December 2025
Unprompted review
Finance Solution logo

Reply from Finance Solution

Hello,

We acknowledge receipt of your message.

Your email contains serious and defamatory statements regarding our company and our employees. At this time, you have not provided any formal complaint, verifiable facts, or identifying information that would allow us to validate or investigate the allegations you are making.

As you have not identified yourself, nor provided specific details such as dates, names, or documentation, we are unable to confirm the accuracy of your claims or take any appropriate action. Without a formal and identifiable complaint, your allegations remain unsubstantiated.

We take privacy and confidentiality obligations very seriously and operate in full compliance with applicable laws and regulations. Any suggestion to the contrary must be supported by factual and documented evidence.

If you wish to pursue this matter, please submit a formal complaint including your full name, contact information, and specific details so that it may be reviewed accordingly. Until such information is provided, we request that you cease making or distributing defamatory statements about our company and staff.

Sincerely,

Andrea Matzi

Rated 1 out of 5 stars

HARRESTMENT AND NON PROFESSIONAL

After miss one payment you tend to call and call me scammers I need extra time and you not address me properly and in a professional way. If you do talk in a professional manner then I’ll respond. All this call me scammer, harresent reply, call fraud which non other loan say this.

17 November 2025
Unprompted review
Finance Solution logo

Reply from Finance Solution

Greetings Marcus,
You have not made any payments since receiving the funds, which means you have missed more than five consecutive payments. Despite our repeated attempts to contact you and resolve the issue, no payment has been received.

This is the reason your account has been placed in collections.
We remain available to discuss a solution and arrange a payment plan to help you bring your account back into good standing. Andrea

Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. I’m going through a tough time right now and lost my job. It even forced me to move back in with my parents. I tried to tell them my situation and how I literally don’t have anything right now. Am barley getting by and they are threatening and taunting me with emails like “you’re being ungrateful and irresponsible”, “this is a business not a charity”, “we will continue calling your mom”, “we Weill send a bailiff”, “stop playing hide and seek”, “how do you pay your bills”, and even more. These comments are not needed and I get that the company wants there money and the boss is harping on them to get it but this is not the way. Asking personal questions when I’ve explained my situation and calling me names is t unfortunately make it appear. I even sent them a screenshot of my bank how it’s literally in the negatives and how I have t had an income in nearly 2 months. The last income I had I was making payments and I tried to tell them that but they keep demanding the money.

I would not recommend this place because when you’re going through a rough time like I am and am still trying to fill an obligation you’re just a no one who is irresponsible along with a whole bunch of other names.

24 May 2025
Unprompted review
Finance Solution logo

Reply from Finance Solution

Dear Mr. MacDonald,
We are sorry to hear about your current financial and personal situation. As your account manager, I must inform you that, unfortunately, I have never received any email from you.

I would like to thank you, however, for posting your full name in your review. This allows me to reach out to you privately in order to better understand the situation and offer our assistance.

Please rest assured that we are always willing to work with our clients to find the best possible solution.

Kind regards,

Axelle

Rated 5 out of 5 stars

Very happy with the service i received.

I applied on a long weekend so it may have taken a little longer for everything to go through. Received my contract. However it was in French. So I messaged back later on the evening asking if they could send me one in English( I realized afterwards that they are located in Quebec,I am in Saskatchewan, so that was understandable). Which I did receive the next day. I read the reviews while I was waiting to receive the etransfer. I started to get worried as I read that some people never received their money. But I am happy to say, that i did receive it this morning. So my experience has been a very positive for me. Once I received the contract in English, it was very clear and easy to understand. I appreciate that I can pay it over multiple payments. They answered all my questions promptly that I had. Very professional. I will definitely recommend others to use them.

21 May 2025
Finance Solution logo

Reply from Finance Solution

Thank you so much for taking the time to share your experience! We're glad everything worked out smoothly, even with the long weekend delays. We appreciate your understanding regarding the initial French contract—being based in Quebec, we sometimes default to that, but we’re always happy to accommodate and send an English version when requested.

It’s great to hear that the process became clear and reassuring once you had the English contract, and that you received your funds without issue. We're especially pleased that our flexible payment options and responsive service made a positive impression.

Your kind words and recommendation mean a lot to us. Thank you again for your trust—we’re here anytime you need us!

Warm regards,

Axelle

Rated 1 out of 5 stars

Not worth the energy of typing to deal with

Terrible service!! Approved me for a loan, sent me multiple emails to sign the contract as I was working and didn't see the 1st email come in.. which I did.. then told me I'd receive my funds shortly.. that was 2 days ago... Multiple emails sent and the only response was saying they are experiencing e-transfers delays due to the holiday.. which is an absolute lie.. not sure why they would even bother trying to string me along for nothing.. emailed back and requested they send the transfer with the date of interest adjusted or cancel it all together with no reply.. TERRIBLE & CONFUSING.. bet you reply to this though

18 May 2025
Unprompted review
Finance Solution logo

Reply from Finance Solution

Subject: Re: Follow-up on Your Request

Hello JF

Thank you for your message.

We would like to clarify that the cancellation request did, in fact, come from you. Since then, we have responded to each of your emails, which were sent at a very high frequency — approximately one per hour.

We understand that the situation may have been frustrating, and we’d like to note that the delay in the transfer was due to a high volume of requests during the holiday period, which caused delays beyond our control.

We regret that your experience did not meet your expectations. Please be assured that it was never our intention to mislead you, and that your file was handled with seriousness and care.

Feel free to reach out if you have any further questions or requests.

Sincerely,

Axelle

Rated 1 out of 5 stars

Wont respond to calls or emails after…

Wont respond to calls or emails.POOR SERVICE AVOID. They sent a contract approving for 500 from a sister company then later send an email saying I was denied for 600. Scam. They have time to respond to this review but wont answer the phone or emails.

8 February 2025
Unprompted review
Finance Solution logo

Reply from Finance Solution

We take customer feedback seriously, and we’re sorry to hear about your experience. We strive to provide clear communication and transparent service at all times.

Unfortunately, WE CAN NOT VERIFY YOUR CASE AS THE INFORMATION as the NAME PROVIDED ON YOUR REVIEW DO NOT CORRESPOND TO ANY OF OUR CUSTUMER NAME. We want to resolve this matter, so we encourage you to reach out to us directly at info@financesolution.ca with more details.

Thank you,
Andrea, Finance solution

Rated 1 out of 5 stars

Stay far far away

Stay far far away. Went through the entire process, was approved and signed a contract for $500. Asked how long it would take to be funded, was told 24 hours. Followed up this morning (nearing 24hrs) to see about funding then I get an email saying my application had been denied. Took multiple emails to get an answer, but they still haven't advised why it was approved in the first place. I understand if I don't meet the criteria, but why wasn't that determined at time of application? Not after everything was approved and a contract signed.

3 November 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Greetings Mrs Maclennan,

This double verification analysis enables us to ensure that you are in a position to repay the amount according to the terms of the contract. According to our experts, this would put you in an even more precarious situation. We understand that this can be frustrating for you, but in the long run, more beneficial.

We look forward to hearing from you again once your situation has stabilized.

Axelle Roy, account manager

Rated 1 out of 5 stars

Worst company I've ever dealt with

Worst company I've ever dealt with. Missed one payment and they harrased me non stop threatening fraud etc. Not professional at all instead of working with you they threaten you non stop. Any other company was polite and professional. Not these tools! And they charge an extra 250$ on a loan which should be illegal! Don't deal with these scammers!

31 October 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Greetings Mr Shawn Scharfe,

We understand that you are dissatisfied with your experience, and we regret that our collaboration did not meet your expectations. We would like to remind you that at the time of signing your contract, all terms, including fees and the consequences of a missed payment, were clearly communicated and accepted.

Our team remains available to assist you with any questions regarding your contract, but it is essential to contact us as soon as a payment difficulty arises. Please do not hesitate to reach out if you have any additional questions.

Best regards,

Axelle

Rated 1 out of 5 stars

Scammers

Scammers! I was told I got approved for a $500 loan sent my pay stubs employment confirmation, bank details and etc.. been calling them for more than 50 times sent emails, no response no accountability from this company. I regret not reading the reviews, I see someone has faced a similar situation like mine before.

FINANCE SOLUTIONS! Please reply to your customers, take accountability!!! I don’t want your loan anymore but please make sure that you take out all my information.

1 October 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Hello Dakshith Wijesekera,
It has come to our attention that you have cancelled your three $500 loan applications before we were able to finalize their processing. We understand that the analysis process can sometimes seem lengthy, but it is essential for us to complete it in order to offer you a financial solution that meets your needs.
If you have any concerns or questions about timeframes, please don't hesitate to contact us. Our team is available to help and support you throughout the process.
We look forward to meeting your expectations and providing you with the support you need.
Yours sincerely
Andrea Matzi, Senior Controller

Rated 1 out of 5 stars

had a loan from this company

had a loan from this company, I missed one payment as I had to close my main account, and their payment was attempted on the old acct. I replied to their harassing texts and emails (all different email chains, and the same replies from them, in different emails and texts, which never connect to my previous replies to them), and after 1 biz day they were calling and texting my references on a long weekend! And calling at 8am (them and me) o a stat holiday. All one business day after I got back to them and said I'd pay. They threatened to take legal action after 1 payment and day passed. And harassing others and myself with zero acknowledgement from a human.
Do not recommend and will be looking into mine vs their rights in this situation. Definitely seems scammy.

30 September 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Dear Anonymous Client,

We regret to inform you that your story cannot be verified by our customer relations manager since you have chosen to remain anonymous. Without specific details or account information, it is challenging for us to investigate the situation and address your concerns properly.

However, we sincerely apologize for the inconvenience you’ve experienced in the management of your account. We understand that this situation has been frustrating, and we would like to address your concerns clearly.
First, please rest assured that it is not our intention to harass you or your contacts. Our efforts are focused on fulfilling our legal obligations in debt collection. However, we understand that some of our communications may have come across as overly persistent, and we will review our internal processes to ensure this doesn’t happen again.
Regarding the issue with your account, it seems that the payment attempt failed due to the closure of your main account, which we were not informed of prior to the scheduled payment
We appreciate your prompt response to resolve the issue, and we regret that our communications did not reflect your initial reply. We are committed to improving our systems to better track interactions and avoid duplicate or misaligned messages.

Andrea Matzi, Senior controler.

Rated 1 out of 5 stars

BE WARNED

BE WARNED - DO NOT DEAL WITH THIS COMPANY!!!
I TOOK A LOAN WITH THEM AND AFTER MAKING ALL OF MY PAYMENTS AND HAVING ONLY ONE PAYMENT LEFT I EMAILED THEM TO HOLD OFF THE LAST PAYMENT TO MY NEXT PAY DATE AS I WAS HAVING FINANCIAL DIFFICULTY. I THEN STARTED RECEIVING EMAILS AND TEXTS 24 HOURS A DAY WHICH NOT ONLY DEMANDED THAT I SEND THE PAYMENT NOW OR I WOULD BE REPORTED TO THEIR LEGAL AND FRAUD DEPARTMENT, BUT THEY CALLED ME A LIAR AND A SCAMMER. EVEN AFTER RESPONDING MANY TIMES, THEY CONTACTED MY REFERNCE AT 11:00 P.M. ONE NIGHT. NO MATTER HOW MANY TIMES I RESPONDED AND ASKED THEM TO PLEASE ACCEPT THE ARRANGEMENT, THEY KEPT SENDING THESE EMAILS. IT GOT TO WHERE I HAD TO BLOCK THEIR PHONE NUMBER AND CONTACT THE MINISTRY AND THE POLICE. THIS COMPANY, WHO BEHAVES MORE LIKE LOAN SHARKS RATHER THAN A LEGITIMATE BUSINESS DOES NOT ONLY USE THREATENING AND UNPROFESSIONAL METHODS WHEN CONTACTING YOU, BUT THEY DO NOT ABIDE BY LAWS ABOUT HOW AND WHEN TO CONTACT PEOPLE. BELIEVE ME STAY AWAY!!!!!!! DO NOT GO THROUGH WHAT I DID.

10 August 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Hello,

Each new customer is provided with the name and contact details of their account manager to ensure seamless communication whenever needed. We respond to all reasonable requests and are available 7 days a week.

Have you tried reaching out to your account manager to request a deferral? If not, please feel free to do so.

If you have any further questions or need additional assistance, you can contact us directly at info@financesolution.ca. We’re here to help with your postponement request.

Thank you,

Andra Matzie, Senior credit controller

Rated 1 out of 5 stars

AVOID

Unfortunately, they contact people that have nothing to do with the loans or anything just a reference, partner or emergency contact whatever they feel like calling you that day. They are even contacting me at 11:50 PM on a Friday. July 19 found picture of the borrower on Facebook and sent it to her via text message is this how are legitimate company operates? Because sending people pictures is highly inappropriate and downright creepy. Don’t ever go to this place. We have all the evidence.

18 July 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution


Hello Tyler Carlson and Stephanie Ruel Webb,

I apologize for the situation you've encountered regarding your account in collections.Unfortunately, in cases of fraud, we must take all legal measures available to contact our client. Finance Solution is a fully legal company in Canada, and it is important to honor your contract and any agreements made with us. Additionally, I see that you are under investigation with more than 8 lending companies in Canada. I invite you to contact me as soon as possible so we can resolve this situation. Thank you and have a good day.

Andrea Matzie
Senior Credit Controller
Finance Solution

Rated 1 out of 5 stars

Avoid at all cost, harassment is all they know

I strongly advise against working with Finance Solution. My experience with this company has been nothing short of a nightmare. Despite being a loyal customer with no previous issues, I faced severe harassment over a missed payment on a second loan of $500.

Within 48 hours of the missed payment, I was bombarded with accusatory emails alleging fraud. The situation escalated quickly as they began calling my references, accusing me of hiding. When I reached out to request their lenders or creditors license, which is necessary for filing a complaint with the provincial CPO, they outright refused.

Their behavior has been completely unprofessional and in violation of multiple creditor/lender laws in our province. They have made harassing phone calls late at night and on Sundays, and even threatened to involve the local police to repossess my property, despite having no collateral to claim. They have also threatened to charge me with fraud.

The stress and inconvenience caused by Finance Solutions are not worth it. They charge excessive fees for every transaction but offer abysmal customer service. Save yourself the trouble and avoid this company at all costs.

10 June 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Greetings anonymous client,

We are very sorry that you have not been able to honor your payments.

According to the majority of our customers, we offer excellent customer service. As you have not signed your notice, we are unable to know if you have attempted to make arrangements prior to being unable to pay your signed contract refund.

We invite you to contact us at the following email address and we will try to change your negative experience into a positive one.

info@financesolution.ca


Axelle Roy
Account Manager

Rated 5 out of 5 stars

Like a good friend

Given the cost of living lately, I super impressed by the liability with which I am able to rely on your company. Quick response and no judgement! Thanks again for being part of my life.

28 June 2024
Unprompted review
Finance Solution logo

Reply from Finance Solution

Mrs Pronovost, Thank you for your comment, we are indeed a discreet and non-judgmental company. Thank you for mentioning this. You can count on our great cooperation.
Axelle

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