I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
Company replied
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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I used the service to convert a file…
I used the service to convert a file but did not want to subscribe monthly. Sonia waa very helpful in facilitating the cancellation and subsequent refund.
19 May 2026
Unprompted review
Reply from Fileworld
Dear Deborah,
Thank you for the kind words!
Kind regards,
The Fileworld Team
Reply from Fileworld
Dear Narcis,
We take note and will keep working to improve. Feel free to reach out at support@fileworld.co if you need help.
Kind regards,
The Fileworld Team
Hidden monthly subscription after the…
Hidden monthly subscription after the initial charge to convert 1 document. Really sneaky behaviour, don’t recommend!
26 May 2026
Unprompted review
Reply from Fileworld
Hello,
We are sorry to hear about your experience and we understand your disappointment regarding this situation.
Our team has already processed your request and issued a refund. We hope this has helped clarify the situation.
As a reminder, Fileworld offers a 48-hour trial at €0.60. If it is not cancelled within the required timeframe, it is automatically converted into a subscription at €39.95 every four weeks, as indicated at the time of payment.
If your situation is now resolved and your experience has improved, we would appreciate it if you considered updating your review. Of course, our team remains available for any further questions at help@fileworld.co.
Kind regards,
Cynthia from the Fileworld team
Julie is so excellent on providing the…
Julie is so excellent on providing the support with my request.
26 May 2026
Unprompted review
easy to use nice and quick
26 May 2026
Emilie was quick and efficient at…
Emilie was quick and efficient at helping me
23 May 2026
Unprompted review
Laure was really nice and helpful I…
Laure was really nice and helpful I hope I get back my refund in the following days
25 May 2026
Unprompted review
My experience is great!
My experience is great!
I reported my concern about a non acceptable subscription and they acted immediately by resolving this issue.
25 May 2026
Unprompted review
Reply from Fileworld
Hello,
We are sorry to hear your feedback and we understand your frustration.
Our team has already contacted you by email to review your situation and provide further clarification.
We kindly invite you to check your inbox (including your spam/junk folder) and reply directly to our support team so we can assist you as best as possible.
We remain at your disposal.
Kind regards,
Cynthia from the Fileworld team
I am very satisfied with the customer support
I am very satisfied with the customer support I received. The assistance was extremely fast, helpful, and professional. All my questions were answered clearly and thoroughly, and the team was very kind throughout the whole process. Special thanks to Julie for the great support!
24 May 2026
Unprompted review
It was great a asked for a refund
It was great a asked for a refund. I they did with no further questions about why I asked for a refund. 10/10 service
23 May 2026
Unprompted review
Immediate response to my request of…
Immediate response to my request of refund for a subscripion :)
25 May 2026
Unprompted review
Customer Service was excellent
LAURE was so quick in assisting me with unsubscribing from the service and refunding my money. I thought this’ll be “lost case” on my part as I didn’t realise what I’ve been subscribed for. It helped me tremendously. Thanks again!
25 May 2026
Unprompted review
Its perfect to use if you need to…
Its perfect to use if you need to convert anything and helped me put quickly i bought a 2 day trail and its perfect i would recommend it
22 May 2026
Unprompted review
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