It was incredibly easy to apply and income verify. Took less than a minute to income verify through bank accounts. Top notch. The money came quickly. The whole process was simple, easy, and proble... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
although the first notary I was linked with was not successful in completing the process (which caused me to worry something hinky was going on....feel free to listen to the recording....), the second... See more
Tina Mershon helped me figure out the heloc process with grace and patience. I had an entire list that she spent over 40mins going over with me. She had so much knowledge on the process and was so pat... See more
Krishanta was absolutely amazing! Now, if I'm being honest, there was one rep I spoke to initially who wasn't helpful with any questions and was a bit rude (I wish I could remember his name), but Kris... See more
Company details
About Figure
Written by the company
Figure is the #1 non-bank home equity lines of credit (HELOC) lender in America.
You can access the cash you need without ever leaving home. Get your rate online in minutes. Approval in 5 minutes and funding in as few as 5 days* at figure.com.
What sets Figure's HELOC apart?
- Apply with our 100% online application in minutes with funding in as few as 5 days.*
- Lines of credit available from $15k - $750k*
- Faster than a bank loan, cheaper than a personal loan.
- 5 minute approval. No impact to your credit score.*
- Get the funds you need now to start that home improvement project or consolidate your debt.
Contact info
650 S. Tryon Street, 8th Floor, 28202, Charlotte, United States
- 888-819-6388
- help@figure.com
- figure.com
Figure Lending
4.8
Excellent
5K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy - Krish was awesome
Super easy. Krish was a total professional. Really smooth process
6 May 2026
Yvonne was great!
6 May 2026
Process was smooth
6 May 2026
A million times better than LoanDepot!
Figure was a complete game-changer, easily a million times better than LoanDepot. The difference was night and day. After a series of issues on their end, we ultimately walked away from closing with LoanDepot (they were terrible). Within an hour of that frustrating experience, we had already had a new HELOC with Figure in the works.
The entire process was straightforward, organized, and incredibly easy to follow. At every step, we knew exactly what to expect next. Even better, any questions we had were answered the same day, not days later, and certainly not ignored (like we were with LoanDepot)
If you’re looking for a smooth, responsive, and transparent lending experience, I can’t recommend Figure highly enough.
5 May 2026
Took a few minutes for someone to…
Took a few minutes for someone to answer, but overall way more convenient than finding someone locally.
1 May 2026
Notary was very professional and easy…
Notary was very professional and easy to work with. Handled the call quickly and efficiently.
5 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Application process was simple enough…
Application process was simple enough but we’ve been waiting several weeks just for our documents to be prepared for the notary. Not sure what’s taking so long and the customer service I chatted with was very unhelpful.
5 May 2026
Unprompted review
Reply from Figure
Thank you for your feedback and we apologize for your frustration. Since your comment was anonymous, we were unable to locate your application. We would like to address your concerns and recommend that you reach out to us directly so that we can provide further assistance.
Thank you t was very helpful
5 May 2026
Unprompted review
Customer support has been outstanding…
Customer support has been outstanding with me. I feel they truly have my best interests at heart and they show that every time I either talk to them, or communicate via email with them. I have been on other exchanges that were terrible. This exchange cares about me as a person and a customer!
4 May 2026
Unprompted review
It was amazingly fast and friendly!
3 May 2026
Figure lending cancelled the wrong loan…
Figure lending cancelled the wrong loan application by accident and then asked me to reapply at a much higher rate than initially offered. They also pulled my credit multiple times. I understand mistakes happen in business, but your should be willing to rectify mistakes your team makes.
I will be reporting them to the CFPB for incorrectly cancelling a loan application and other compliance issues.
4 May 2026
Unprompted review
Reply from Figure
Thank you for your feedback and we apologize for any frustration you have experienced. Since your comment was anonymous, we were unable to locate your application. We take these matter seriously and we would like to address your concern. Please reach out to us directly so that we can provide further assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.