Had the most amazing facial with Emma ! Such a relaxing experience and lovely atmosphere, my skin felt so fresh and rejuvenated afterwards! Highly recommend to anyone looking for a little selfcare a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deeply Concerning Experience I attended Fierce Face Clinique for what was meant to be a minor cosmetic procedure, but my experience was extremely distressing and resulted in serious injury.... See more
Company replied
I had a HIFU session with Kaleb and couldn’t recommend her more highly. From the moment I arrived, Kaleb made me feel completely at ease. Everything was explained so clearly that any questions I tho... See more
Yesterday I went to Lauren for the Fierce Glass facial. She immediately put me at ease by explaining everything. I was quite nervous, never having had dermaplaning before, but she was fantastic and th... See more
Company details
Information provided by various external sources
Fierce Face offers a range of facial treatments in Pimlico. Their team is comprised of medical doctors and aestheticians.
Contact info
Pimlico , sw1p 1pn, United Kingdom
- 07725162560
- henrietta@fierce-face.com
- fierce-face.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had the most amazing facial with Emma
Had the most amazing facial with Emma ! Such a relaxing experience and lovely atmosphere, my skin felt so fresh and rejuvenated afterwards!
Highly recommend to anyone looking for a little selfcare and pampering. I’ll definitely be back!
Had my HIFU treatment today with lovely…
Had my HIFU treatment today with lovely Lauren. She was very professional, welcoming and took the time to explain the procedure clearly, which helped me feel at ease.
The treatment room was very comfortable and modern.
Extremely happy with my experience.
Deeply Concerning Experience
Deeply Concerning Experience
I attended Fierce Face Clinique for what was meant to be a minor cosmetic procedure, but my experience was extremely distressing and resulted in serious injury.
Following the treatment, I sustained second-degree burns to my chest, wrist, and leg. This included painful blistering and significant skin damage. The severity of the burns impacted my ability to carry out normal daily activities for a period of time, and I had to seek medical attention. I was informed that my injuries were consistent with second degree burns caused during treatment.
When I raised these concerns with the clinic, I was told that the procedure had been performed correctly. I felt my injuries were not taken seriously, and my concerns were not properly acknowledged or addressed.
Months later, I am still dealing with visible scarring, which has had a lasting impact on my confidence and quality of life. I no longer feel comfortable wearing clothing such as shorts or skirts, and I have been unable to reach any meaningful resolution with the clinic. They also block my comments on social media to hide the truth.
I strongly urge others to carefully consider their options before undergoing treatment here, particularly laser procedures, which can cause significant and lasting damage to the skin if not handled appropriately as they did with me. Please take care!

Reply from Fierce Face
Thank you Kaleb!
I had a HIFU session with Kaleb and couldn’t recommend her more highly. From the moment I arrived, Kaleb made me feel completely at ease. Everything was explained so clearly that any questions I thought I might have had were already answered.
Kaleb was welcoming, professional, knowledgeable, and had such a calm, comforting energy. Thank you for such a great experience!
IPL with Lauren
I had IPL with Lauren and she was amazing! So professional and made me feel very comfortable throughout the procedure. I will be back!
Had HIFU treatment with Kaleb
Had HIFU treatment with Kaleb, she was great and I love the treatment
Amazing experience all round from…
Amazing experience all round from Katrina. She was very knowledgeable, open and genuine. The clinic is lovely and relaxing so all in all a very positive experience. Thank you :)
Highly recommend Fierce Face
Highly recommend Fierce Face, Henrietta goes above and beyond to ensure complete ease and happiness with every treatment
Fabulous facial
Yesterday I went to Lauren for the Fierce Glass facial. She immediately put me at ease by explaining everything. I was quite nervous, never having had dermaplaning before, but she was fantastic and there was no pain or discomfort. I am very pleased with the results. My skin has never felt so smooth. Would definitely recommend
Professional and great treatments
I had a treatment a few months ago and meant to leave a review before now.
Henrietta was a pleasure to meet, knowledgeable and the treatment room is inviting and relaxing. The consultation was thorough and at no point is there any pressure to go ahead or a hard sell. The treatment I had was professionally done and results were great.
I have highly recommended Henrietta and Fierce Face to many friends.
Henrietta made me feel welcome and…
Henrietta made me feel welcome and explained the service to me in detail. The dermaplane was very relaxing and Henrietta explained each stage of the process as she did it.
My skin looked and felt instantly refreshed. Henrietta informed me of the aftercare and I left feeling relaxed and pampered. Would highly recommend the treatment and will be returning in a month or so.
The best skin clinic in London
Henrietta is the only person I would trust with my skin - her knowledge and attention is second to none. Everytime I go, the whole experience is enjoyable from start to finish. I would recommend Henrietta to everyone. Also, the clinic is beautiful!
Fabulous facial
I had the Medik8 facial yesterday at Fierce Face Aesthetics and must say the results were amazing! My skin is positively glowing and feels plumped up. Georgina’s salon is a calm, relaxing space and her knowledge of her products and techniques second to none. I will definitely be booking another one. Thank you Georgina. X
I was extremely impressed with my…
I was extremely impressed with my treatment from Henrietta and have already noticed the brilliant benefits. She has a wealth of knowledge that she shares with you, meaning that you are guided and advised professionally through every step of your treatment and aftercare plan. As well as this she makes you feel very comfortable and relaxed. I would highly recommend Fierce Face Aesthetics
I thoroughly enjoyed the Medik8 peel I…
I thoroughly enjoyed the Medik8 peel I had at Fierce Face Aesthetics and would recommend the treatment to anyone looking for a facial which produces visible results. As this was my first peel, Georgina advised me on which peel suited my skin type, as well as the preparation and after care involved. Georgina talked me through the process clearly from start to finish and I didn’t feel that any of my many questions were too trivial for her. I am very pleased with the results, my skin is noticeably smoother and brighter. I really look forward to returning to Fierce Face soon.
Had a very good facial at Fierce face…
Had a very good facial at Fierce face aesthetics, very relaxed and comfortable and brilliant massage.
I honestly cannot recommend Fierce Face enough!!!
I honestly cannot recommend Henrietta enough. I have suffered with dry skin on my face for years, and have tried so many different products from Clinique to Clarins to Elemis, yet none of them really seemed to work. After a consultation with Fierce Face, Henrietta suggested a range of products from Medik 8... and the rest is history. The products have completely transformed my skin, not only does it feel and look great, it’s no longer dry and my makeup sits so well. On top of the fantastic products, the team at fierce face are so personable and very knowledgable in their field. I also love that they check in to see how I’m getting on, showing a genuine interest in my skin and results. Give them a go, you won’t regret it..!! Thank you Fierce Face and Henrietta :)
The Medik8 products that Henrietta…
The Medik8 products that Henrietta recommended to me have changed my skin! Thank you so much and I can’t wait for my next treatment.
I had such an amazing experience having…
I had such an amazing experience having a consultation with Henrietta to discuss my skin health, my skincare regime, and to receive guidance and advice on how I can improve. The treatments she gave me felt wonderful, and her knowledge and passion for dermatology assured me that I was in the best hands. Already looking forward to my next treatment, thank you Hen!
Henrietta is absolutely amazing at what…
Henrietta is absolutely amazing at what she does! From the moment I arrived, I felt relaxed and welcome, I was initially a bit nervous about having a face peel but Henrietta made me feel at ease straight away. The treatment was great and very professional and my face was glowing pretty much straight away!
Henrietta explained any after care thoroughly and what to expect in the days following the treatment.
I have always had problem skin and feel so happy knowing I have finally found a salon which can help and improve my skin.
Cant wait for my next treatment with you Henrietta! Thank you so much!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







