Fièra Cosmetics Reviews 1,924

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in improving skin appearance, such as providing a natural glow, smoothing texture, and offering excellent coverage without settling into lines. Many people also commend the company's customer service, describing it as exceptional, responsive, and helpful in resolving issues promptly. The overall user experience is frequently noted as positive, with many consumers expressing satisfaction with the ease of ordering and the quick delivery of products. However, some customers were dissatisfied with their orders, specifically mentioning issues with receiving products that were different from what they expected, such as changed formulas or packaging without prior announcement. A few other people also felt that certain products did not perform as advertised, with some experiencing sensitivities or finding the product ineffective for their specific needs.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the concealers for their coverage,... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the concealers... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the products easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am repeat customer.Love foundatuon with concealer,neck cream,and I am excited to next try moisturewiser face cream and apple arem cell creams.Hydrating to skin and foundation doesnt settle into line... See more

Rated 5 out of 5 stars

I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer servic... See more

Rated 5 out of 5 stars

​I recently had an issue with an order and reached out to the Customer Happiness Team. I was assisted by Jocelyn, who was incredibly professional and kind. She resolved my problem immediately and went... See more

Rated 5 out of 5 stars

I've been using their moisturizer for almost a year now. At forest i just liked it for how light it felt. I had purchased some of their concealer and liked their coverage and color. I noticed that... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics Industry

Written by the company

Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing customer service!

I ordered some foundation that didn't work as well for me as another kind so I emailed customer service to find out how to exchange! Top notch customer service skills! I love this company and recommend to everyone!

12 December 2025
Unprompted review
Rated 4 out of 5 stars

DisappointedI really enjoyed using the Ciera…

I really enjoyed using the Ciera concealer in the black tube in sand color. It was smooth and easy to use and great coverage. I ordered another one and was sent the purple tube of concealer in sand. I tried to use it but it was not mixed well. An oily substance came out of the tube with no pigment in it. I shook it and tried again. Was very disappointed in the texture and coverage. I really wanted the black tube concealer in sand and I got the purple one instead.

28 November 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Peggy,

Thank you so much for taking the time to share your experience with us.

We’re really glad to hear how much you enjoyed the Luxury Concealer in the black tube and that it worked so well for you. We’re sorry to hear about the confusion and disappointment with receiving the All-In-Wonder Concealer + Foundation (purple tube) and the texture issues you experienced — that’s certainly not the experience we want for our customers.

It’s possible that the Luxury Concealer in Sand was temporarily out of stock at the time your order was fulfilled, which may be why you received the All-In-Wonder product instead. We completely understand your preference and have gone ahead and added you to the waitlist for the Luxury Concealer in Sand, so you’ll be among the first to know once it’s back in stock.

Thank you again for sharing your feedback — it truly helps us continue to improve and better support our customers.

Warm regards,
Victoria from Fièra Cosmetics

Rated 3 out of 5 stars

I'm just not a fan of the new formula…

I'm just not a fan of the new formula of the concealer. I think the old one was amazing. I used to get compliments on my skin all the time. Maybe I have the wrong shade, but it's the same shade that I used before. That's frustrating also when you're an existing customer, trying to find the right shade with the new formula if they aren't consistent. (Even though they share a name)

16 November 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hello Lusia,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the new formula hasn’t been the right fit for you, especially after having such a great experience with the previous version. We understand how frustrating it can be when a shade doesn’t feel as consistent as expected.

Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. Please remember that every Fièra purchase is covered by our generous 30-day money-back guarantee, so you’re always protected if something doesn’t work out as hoped. If you need any help, our support team is here for you.

Warm regards,
Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

BEST customer service ever!

I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer service of any company I have ever worked with! Seriously. I don't write reviews often but these guys deserve a 5-star one!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using their luxury concealer…

I’ve been using their luxury concealer now for about 7 months and the 3 for 2 is really good value especially as the tubes are so small. I do find a little goes a long way and they do last quite a while. The coverage is really lovely and hides any redness and pigmentation quite naturally.
I don’t find the brush they give you very good but that’s not why I buy.
I was upgraded this time to the new formula in the purple tube and i’m still on the fence over this one but I will see come the summer, as they upgraded the tan and not my lighter one I usually buy. The delivery time is really good too.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product

I have been using the black tube for years and love it. I decided to try the purple tube and love this one as well. It had great coverage and is not heavy on your face. The only thing I wish it was a bigger size tube.

31 October 2025
Rated 3 out of 5 stars

Good but not great

The new concealer works quite well,better than most. However, I got it because of the idea that you could use it on your whole face as well. I suppose you could do that, but it is only a small tube and would last only a few weeks if you used it every day and it is not cheap. I don’t think I will get it again. I do think that the other concealer, luxury concealer is a very good thing. If you put it on properly it really hides the dark circles, and the tube lasts a long time.

30 October 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hello Andrea,

Thank you so much for sharing your thoughts with us. We’re glad to hear that both concealers have worked well for you in different ways, and we always appreciate honest feedback.

While many customers enjoy using the new concealer as an all-over option, we understand that everyone’s routine and expectations are unique. Your point about tube size and frequency of use is completely valid, and we’ll be sure to pass this insight along to our product team.

As always, we want you to feel fully confident in your purchases with Fièra, which is why we offer a generous 30-day money-back guarantee. Please feel free to reach out to our support team if there’s anything we can do to help.

Warm regards,
Victoria from Fièra Cosmetics

Rated 3 out of 5 stars

I had high hopes, but the new formula needs work.

I have been using the luxury concealer and absolutely love it! The only drawback is how small a tube is and that it isn't cost effective to use it as a full face concealer. When I saw you released the All in Wonder, I thought my prayers had been answered. I ordered two during an introductory offer with high hopes. Unfortunately, I was disappointed.
First, the consistency is inconsistent. The separation issues are a real problem. Even when shaking the tube vigorously, and kneading it before use, I never know whether I will get a creamy tinted product, or a liquidy white separation. As small as the tubes are, when that happens 2-3 times, the remaining product in the tube gets thicker, heavier, and more paste-like.
I was also incredibly disappointed with the coverage. I expected something a bit lighter in weight than the luxury concealer, but still providing enough coverage to even out redness and melasma. I can't even tell I am wearing product unless I build it 2-3 times. For the volume of product you get for the price, I expect to get better coverage than that.

What I did love - the color match is perfectly blendable and melts into my skin beautifully. It doesn't feel heavy or cakey on my skin and I don't look dried out at the end of the day.

Overall, I really, really wanted to love this new product and I will continue to wait for Fiera to perfect a foundation that combines the right amount of coverage, consistency, and value. Until then, I will go back to the luxury concealer. This one still needs work.

24 October 2025
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Tracy,

Thank you so much for taking the time to share such a thoughtful and detailed review feedback like yours is incredibly valuable to us.

We’re truly happy to hear how much you’ve been loving the Luxury Concealer, and we appreciate you giving the All-In-Wonder a try with such high hopes. At the same time, we’re very sorry to hear that your experience with the new formula wasn’t what you were expecting.

You’ve shared some extremely helpful insights regarding the consistency, separation, and coverage, and we want you to know that this feedback has been passed directly to our product development team. We’re continuously working to refine and improve our formulas, and hearing from long-time Fièra customers like you is a key part of that process.

We’re also glad to hear that the shade match and finish blended beautifully for you that’s something we’ve worked hard on and we appreciate you highlighting the parts you enjoyed.

In the meantime, we completely understand your decision to return to the Luxury Concealer, and we hope it continues to give you the results you love. If our Customer Happiness Team can help with shade matching, product tips, or anything else, please don’t hesitate to reach out we’re always here to support you.

Warm regards,
Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

The Best

I have tried numerous foundations and I always come back to Fiera! Great formula and covers beautifully. Super fan here.

3 November 2025
Rated 3 out of 5 stars

The company advertises aggressively on…

The company advertises aggressively on my game platforms and I finally caved. Ordered two colors of the luxury concealer as suggested and I have been using them both for a few months. I also use the recommended brush. The finish is sticky and doesn’t soak in. It also underperforms with coverage. Putting less product on doesn’t work..neither does adding more. Will not purchase again.

11 September 2025
Unprompted review
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hello Lisa,
Thank you for taking the time to share your experience with us — we truly appreciate the feedback.

We’re very sorry to hear that the Luxury Concealer hasn’t been performing the way you’d hoped. While many customers do love the concentrated formula, we understand that it doesn’t always work the same for everyone, and we never want you to feel disappointed with your results.

For anyone who experiences a sticky finish or difficulty blending, we typically recommend applying the concealer onto freshly moisturized skin, as hydration makes a big difference in how the formula melts in. Using a very small amount about half of what you would use with traditional liquid concealers can also help create a smoother, more natural finish.

That said, your feedback is important to us, and we’ve shared your comments with our team so we can continue improving the experience for all Fièra customers. If you’d like personalized tips or assistance with a return (if still within our 30-day money-back guarantee), our Customer Happiness Team would be glad to help.

Warm regards,
Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

Excellent customer service and excellent product

I wanted to share my very positive experience with the Fiera customer service team. Within 24 hours of sending my email to Fiera regarding some dissatisfaction, I received a response with a more than acceptable solution to my issue.

I will continue to be a loyal user of Fiera luxury concealer, which has served as both my foundation and concealer. I am in my early 50s and have melasma, so strong coverage without caking is key, and this product delivers!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I love Fiera products and have ordered several times. My last order was missing 2 items, so I emailed them and within an hour I had a response saying they would take care of it.
Then I got an email confirmation that an order was placed for my missing items within minutes! I’ve never had this quick of a response! Fiera’s customer service is amazing!

11 November 2025
Unprompted review

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