Fièra Cosmetics Reviews 1,924

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in improving skin appearance, such as providing a natural glow, smoothing texture, and offering excellent coverage without settling into lines. Many people also commend the company's customer service, describing it as exceptional, responsive, and helpful in resolving issues promptly. The overall user experience is frequently noted as positive, with many consumers expressing satisfaction with the ease of ordering and the quick delivery of products. However, some customers were dissatisfied with their orders, specifically mentioning issues with receiving products that were different from what they expected, such as changed formulas or packaging without prior announcement. A few other people also felt that certain products did not perform as advertised, with some experiencing sensitivities or finding the product ineffective for their specific needs.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the concealers for their coverage,... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the concealers... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the products easy to use, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am repeat customer.Love foundatuon with concealer,neck cream,and I am excited to next try moisturewiser face cream and apple arem cell creams.Hydrating to skin and foundation doesnt settle into line... See more

Rated 5 out of 5 stars

I wrote an email about my order and had a response within hours—not days like other companies. That, and a REAL person fixed the issue immediately, without question. Fiera has the BEST customer servic... See more

Rated 5 out of 5 stars

​I recently had an issue with an order and reached out to the Customer Happiness Team. I was assisted by Jocelyn, who was incredibly professional and kind. She resolved my problem immediately and went... See more

Rated 5 out of 5 stars

I've been using their moisturizer for almost a year now. At forest i just liked it for how light it felt. I had purchased some of their concealer and liked their coverage and color. I noticed that... See more


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics Industry

Written by the company

Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product and great service…try and it you won’t look back

Great product and great service!
I’ve been using Fiera luxury concealer for about a year…initially I thought the tube was so small that I thought it was over priced for what you get…however, a little goes a very long way and it is great for overall, weightless coverage! It lasts as long as any 30ml foundations I’ve used previously. With my last order, I was sent the all-in-wonder…an upgrade to the luxury concealer, which is also good, but doesn’t suit my skin as well as the original one. I emailed to explain and ask whether the original one was still available…and like others, had an excellent, prompt, polite and professional response from Jocelyn and a new order of the original luxury concealer is on its way to me, at no cost to me…I offered to return the 2 unopened packs, but Jocelyn said not to worry and to either use or share with a friend! Good customer service and support goes such a long way! I’m delighted with the product too, one of the best concealers/foundation I have ever used 🙌🩷

20 February 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars for FIERA's Customer Service…

5 Stars for FIERA's Customer Service (Phone Line) and Product!!! Unfortunately, it has been over 6 months since I got my 2nd Auto-Ship Order, but I remember vividly the Customer Service was exceptional. It was at a point when FIERA Added More Shades and I changed from a Med. Beige to a Bisque. It was too Light for my Skin and I gave it to a Friend. It was Perfect on her. My Medium Beige was a bit too pink for me but incorporating some of my Foundation made it work. I love the Finish FIERA has on my more mature Skin. I will be ordering my 3rd and hopefully I get thePerfect Match of my Skin.

28 June 2025
Rated 4 out of 5 stars

Some good, some meh

Some products I love, some I am “Meh.” I do like using the Bakuchiol product for my face because retinol is too harsh on my 75-year-old skin. The lip plumper is very nice but tastes VERY bad. Customer service gets a 4.5; when I wrote them about the problems with “All-in-one,” at first they tried to talk around it. But then when they came out with a new one, they offered me a freebie (with another order, however, so maybe back to a 4).

21 July 2025
Rated 5 out of 5 stars

Great company and products

Luxury concealer - finally found a product that actually works around my eyes!
Also, excellent customer service every time I have had to email for support. Other companies could learn a lot from them, they definitely put the customer first!

11 February 2026
Unprompted review
Rated 4 out of 5 stars

I like your products but I want to…

I like your products but I want to order when i need something. Not you just send product out!
Right now I'm loaded up on somethings and not on others. I'm trying your products as I go too see what will be my set order.

26 January 2026
Rated 1 out of 5 stars

Deceptive practices! Relabelled old stock with short expiry dates.

I am extremely disappointed and feel deceived by Fièra Cosmetics. I ordered three concealers and received products expiring in just 2 months (April 2026). When I complained, the "Customer Happiness Team" offered a replacement.

To my horror, the replacements I received today are from the exact same batch! Even worse, the company attempted to hide this by placing a new sticker (Lot: C49) over the original batch number (Lot: C47). It is the same short-dated stock, just masked with a label.

Sending products that expire in 8 weeks as "new" and then trying to trick a loyal customer with stickers is an unacceptable and dishonest business practice. I am a returning customer, but after this experience, I will never buy from them again.

I strongly advise against ordering from this company unless you want old, relabelled stock.

7 February 2026
Unprompted review
Fièra Cosmetics logo

Reply from Fièra Cosmetics

Hi Katarzyna,

Thank you for sharing your experience and for your thoughtful feedback. We’re glad you liked the shade and how it wears, but we’re sorry to hear the consistency and coverage didn’t meet expectations — that’s definitely frustrating.

We are truly sorry for your experience. You were absolutely right to expect a replacement with a longer shelf life, and we regret that this was not handled correctly the first time. That was our mistake, and we take full responsibility for not ensuring the issue was properly resolved before the reshipment was sent.

To clarify, the lot code update was part of an internal correction process and not an attempt to mislead. However, we completely understand how this appeared and why it caused concern.

We have since reviewed our internal procedures to prevent this from happening again and have reached out to you directly to make this right.

Victoria from Fièra Cosmetics

Rated 5 out of 5 stars

I ordered the lip plumper from Fiera

I ordered the lip plumper from Fiera, and sadly, was disappointed with the product. When I emailed the company to inform them of this, they replied IMMEDIATELY with a very positive vibe, suggesting I try a couple of things to see if that would help. After doing that, and still not happy, they refunded me immediately, with NO hassle at all. It’s been a VERY long time since I have received that kind of fantastic customer service. Well done, Fiera!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous concealer

I have been using this fabulous concealer for quite some time & because of its creamy, long lasting coverage, I can recommend this product for ladies 60 & up!

5 February 2026
Rated 5 out of 5 stars

My favorite is the concealer /makeup

My favorite is the concealer /makeup - amazing! I am 60 yrs old and everyone I met says my skin looks radiant.
I work in the hospital - 10 hrs shift, and the morning shift made a comment - is that what a 10 hrs face look like??? So happy

18 January 2026
Rated 5 out of 5 stars

Love your product

Love your product and making an exchange for something was very easy, I was very happy with the way your telephone person handled everything. Thank you

13 January 2026

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