Fidelity Investments Reviews 1,026

They faild to send a notice to a 25-year client.
I called for distribut my funds 10 days ago and today I learned its risk control team was holding my funds for investigation that affects my planned usage. I deserve a prompt notiification.

Bad bad very bad service. They don’t consult with each other at all it seems like a scam I had to wait months for 82 dollars still waiting. The agents don’t know anything The people that knows everything don’t want to talk which is crazy .. completely unprofessional. Cool agents just bad service and business update people. Now thy told me to just call the people that issued the check smh that’s it!!!!!!! Worst service I veer encountered. Still unresolved agents are all saying a different story on recorded phone calls. Which seem to not work. But if someone calls n makes threats of any kind then you’ll see just how good the recorded calls are smh I bet

I have been with them for a year now and it was a good experience at the beginning. After some time there was an issue with my account which makes my money to vanished and I couldn't do anything about it after reaching to support which they said it wasn't their fault that my money disappeared. I sent countless emails, messages to them but they ignored it all. I believe my money is still stuck with them. I've had a steadier ride with cëntury 100 no bumps or runarounds. At my age, that kind of smoothness counts for a lot, so I'm staying right there.

Cannot access account online without calling a rep (yes with a phone) who asks a million questions to verify identity, requires a picture of ID and a selfie head shot. There is no other way to acces your benefits and accounts without "calling" the company. Asked to speak with a supervisor and the rep said "there is no one". Nightmare company!!!

It is so unexpected as I have been here for years. I have always had high hopes until recently.

My account was suspended and my no one is helping to resolve that till now.

Your account is better off managed on #Apex# #point# #llc#. I recommend.

Fidelity closes accounts for no reason and refuses to discuss it. I would recommend you avoid doing business with Fidelity

They allowed a merchant to steal $2500 from me. So no, I would not be able to say anything favorable about them.

Fidelity is not a fiduciary company, although they claim they are. They would not act in your interest. Do not let them manage your money, you are going to loose and pay for that. You are always better on your own.

Fidelity has become account lockdown happy. They need your new address... lock down the account. A wire doesn't show up on time, they completely block you from your account-total lock down. I guess they missed the training that reaching out to the customer with a phone call could solve problems easily and not leave customers mad that their accounts get locked for a few weeks. They are slow to unlock them! Also, they say their trades get executed first, but I had a limit order sell on a stock that never executed even though it hit the target for at least 4 hours.

I cannot imagine what experiences those bad reviews had! I have been a Fidelity Investments customer for a lifetime - had many early coworkers go over there in Boston. My career had me on Netbenefits website for decades - it was adequate and their benefits admin customer service could answer my questions in a timely manner -

Now I am retired and have all my eggs in their basket. The are incredible at helping me manage our lifetime investments over retirement, highly intelligent and show deep insights into all aspects of risk, personal tolerance, mitigating early sequencing, the gap years to social security, and long-term planning. They actively manage my portfolio within the parameters we agreed on to which I am grateful! I have learned that it is more about risk management over the long haul than the "how much did your portfolio go up?" discussion laymen not deep in the financial business have. They have enabled me to handle all the aspects I need to do on my own and have made it less costly and more profitable for me to do my 'banking' through their systems. My retirement is much easier and my mind is at ease because of their care. True Story!

I have been with fidelity for approximately 5 years. I just found out recently that money I transferred to fidelity from another account was not being invested. They said I never told them how to invest it. The problem is that I did tell them via a phone call. This was three years ago and because this was via phone they don’t have the recorded call due to the timeframe and there was nothing in writing I provided. I decided to pull all of my money from Fidelity because of this mishap. I am very disappointed that there is no way to rectify this.

I have called them several times. You have to sit on hold for an hour every time. Customer service is good when it exists but it's the same thing every time. You get put on hold then they hand you to someone else. It shouldn't take an hour every time to answer one question.

As an investor customer. Their policies on accounts being owned by a parent, who created account, and placed account in child’s name. Cannot get money out or closed account if you lost that child (lost my daughter who was on account), without multiple loops holds they don’t tell you. First tells you only need to go to probate court to get certified form filed (which I did) only to tell you after you go through all that, oh sorry because you put another person )who has nothing to do with account but on a form as a heir, you now have to track down that person (ex) to get a signature for another form, for me the account owner to close account and get money. Oh no not just a signature, now told They have to call her (grieving mother) to harass her for a signature, once again for an account she has no authority on. All the while, I have to go through this (and be reminded of my loss of my daughter), just to close out an account I opened. Creates more stress and depression for a parent who lost a child. Need a better more empathetic, quicker resolve to these situations. Then when I give the information for my ex to sign documents, and to make call to her, I asked to have that done asap since her mother was available now for phone call, told, no when “the person representing my case” makes time on her “busy” schedule, that’s when she will call. Inconsiderate and no empathy shown, no urgency under the circumstances. Just “sorry, when I am free I will do”. Poor service all around. Insulting really. No respect for grieving parents. Just “formality” responses. Disgusting really. Will be closing out account for good.

An impeccable 401(k) and IRA provider. Competent phone support and low/no fees for almost everything. (Fidelity's "Advisory Services" are quite overpriced, but they aren't pushy about getting clients signed up, and you can use the rest of their services without issue even if you don't sign up for advisory services.)

Fidelity's “cash management account” is *almost* a perfect replacement for an online checking account, but has a few glaring issues:

- Funds that are abstractly “Settled” but not actually “Available for withdrawal” are *included* in the primary at-a-glance account balance display; the process to discover how much liquid cash is actually available for cash management purposes is unreasonably difficult and unintuitive.

- Ultra-low mobile deposit limits with no serious workarounds. If you have a check for just $1000.69, you *can't* deposit it without (a) making a multi-hundred-mile pilgrimage to the nearest “investor center”, (b) risking the entire amount physically mailing it in, or (c) depositing it to some other bank and then transferring it in, which is an annoying and labor-intensive process that could take up to a week the first time. Fidelity could easily just allow larger deposits while placing a simple hold on any funds above the limit, but chose instead to make large check deposits as difficult as possible.

- Extreme lack of transparent rules about fund hold times. This is where their “not a bank” insistence comes up, since they're not subject to 12 CFR § 229.10, they can and *do* occasionally hold inbound transfers for up to a month with no warning, explanation, or ETA. (Community experiments eventually found some workarounds, such as always preferring an ACH “push” over an ACH “pull” to limit hold times to just 1-2 business days; but Fidelity itself still refuses to issue any transparent guidance.)

Fidelity fradulently claims that funds in its accounts are available immediately but then will deny an autopayment to their own credit card based on a bogus claim that the funds were not available, This has happened repeatedly, despite the website interface saying the funds are available immediately. Calling customer service is a hopeless CYA exercise and absolutely no service. I no longer trust this company. Something has really gone south with them.

It should be possible to give 0 stars.
I’ve been a loyal customer for many years, but I’ve been locked out of my account due to two-factor authentication tied to an outdated phone number. It’s been impossible to reach customer support from outside the U.S., and I’ve had no way to regain access. As soon as I can access my funds, I’m closing my account. This experience has been beyond frustrating.

They got my birthdays wrong. I faxed my ID four times, and they stated it couldn't be read. I also mailed my ID, and they said they received it. It's been 1.5 months, and no one has done anything; every time I phoned, they said it will be done this week. And, of course, they keep stating the case is still open, and they have notes here! I despise dealing with situations like this, which indicate that they don't have everything under control!

I have been trying to connect with these people who are holding on to my inheritance money. As I live in the UK they will not make an appointment with me , I can't input my phone number in their 'calendar' and they are not responding to my emails.

My son passed away a year ago and they still have not paid out his 401k saying need probate an all that stuff it was his money not there’s to keep but guess they can just keep it an nothing he done about it

They have a truly disgusting attitude to closing bereavement accounts. After one failed attempt to get a cheque sent I've just found out that it's taken them 15 days to write another and we can expect it to be delivered in another week. My late father had accounts with other companies and we were dealt with promptly and with empathy. Pity I couldn't give zero stars.